Commonly used expressions for hair cutting in Mandarin

A collection of professional communication skills for hairstylists for staff training

Three points to establish a good impression with customers:

Smile: (The smile of the service staff can make people Build goodwill with people. People often say that the best cosmetic in the world is a smile. There is an old saying that you can’t slap a smiling person with your hands, so a smile is one of the signs of a person’s charm)

Sweet mouth: A person who praises others is the easiest person to build goodwill between people. (Everyone needs praise. Praise can make people full of confidence and joy, make people feel comfortable, full of achievement and satisfaction.)

Weak waist: It is a manifestation of service etiquette. Appropriate nodding of 15 degrees, bowing and bending down to help others (such as lifting things) are all modifiers to build goodwill. Good polite actions can change people's favorable impression of others.

Three standards of smile:

It is called a three-point smile, it is called a seven-point smile, it is called a ten-point smile

The three standards of a sweet mouth:

Speech skills to build goodwill

Smile + praise + language combination

Meeting strangers - three-point smile

Speech skills: "Hello! Welcome! ”

“Hello! How can I help you?”

“You feel so friendly!”

Meet a regular customer—— Seven-point smile

Talk: "Long time no see, I really miss you!"

"You are getting more and more beautiful!"

"You are today The clothes you wear really suit you, and you look good!"

"You are getting thinner and slimmer!"

"Your face is getting better and better!"

Smiling very much when meeting an old guest

Words: "I haven't seen you for a few days. We can't see you, so we lose a lot of happiness!"

"I knew you would come today. Otherwise, why would I be inexplicably happy when I got up in the morning!"

"Look, as soon as you walked in, our lights became dim."< /p>

"Look, as soon as you came, the business in our store suddenly increased, all attracted by your beauty."

Praise skills:

The praise is appropriate and feels sincere

A woman with children - praise her child

A man with long hair - praise his personality and artistry

Old people - blessed

Fat people - wealthy

Praise to people

Speech: "You are very knowledgeable, I can learn a lot from you Something."

"You are so cool, like a certain singer"

"You are so gentle and considerate, you are so feminine!"

"Although you don't like to talk much, your temperament makes us very envious."

Praise for the body

Words: "Your skin is rosy and looks so comfortable!"

"Your eyes are watery and your eyelashes are twinkling, so charming!"

"Your figure is like a standard model!"

"You Your physique is really good. I have never heard of you ever getting sick.

”

“You keep your figure so good. How do you do it? "

Psychological praise

Words: "Your enthusiasm is so high and full of passion! ”

“You are so kind-hearted and your cultivation is indeed unique! "

"You have such a good temper and are so well-educated! ”

“You are so approachable! "

Praise for the spiritual level

Words: "You have so much pressure, but you still do so well, what a success! ”

“Your perseverance is beyond the reach of ordinary people! ”

“You are so persistent in your career, no wonder you are so successful! "

Physical compliments

Talk: "The way you regulate your body is really unique! ”

“Where did you learn your knowledge from? You know so much! "

Praise for feelings

Words: "You are so good to your wife! "

"You are so kind to your husband. Whoever marries you will be so happy! ”

“You and your husband are such a perfect match, we are so envious! ”

“Your husband is so kind to you! You are so happy! "

Respectable praise

Words: "You are a very prestigious person, and I have admired your name for a long time! "

"You are truly a Lei Feng! ”

“I often see you in the newspaper and hear your friends mention you. I feel like everyone respects you so much! ”

“If you have calluses on your hands, you know that you must work very hard and be an example for everyone to learn from. ”

Compliments for skin + compliments for hair style

Talk: “Your skin looks so beautiful, and your figure is simply a devil’s figure!” ”

“Your hair is so soft, just like your personality! ”

“Your hair is ready for a commercial! "

Facial compliments

Words: "I really like your single eyelids, they look so charming! ”

“Your face looks like one of wealth! "

"Your beard looks like an artist! "

"Your earlobes are so big, you look like you are a blessed person! ”

Compliments on clothes

Words: “This tie suits you so well!” You look so stylish in a suit! ”

“This dress looks so stylish on you!” ”

“It suits you to wear casual clothes. You look so at ease and comfortable!” ”

“Your clothes are so red, and I can feel your enthusiasm every time I see you! "

Praise for temperament

Words: "Your temperament is so elegant! ”

“Your temperament feels extraordinary! ”

“You are a very tasteful person who enjoys feeling good! ”

“You really have the temperament of an artist! ”

Praise for actions

Words: “You look so stylish when you smoke!” ”

“You walk like a fashion model! "

"You walk like a soldier! ”

“You walk so gracefully! "

"The way you walk is so elegant! ”

Praise for your smile

Words: “You have such a bright smile, I feel good when I see you!” ”

“Your laughter is so beautiful! ”

“You have such a beautiful smile, so touching! ”

“When you smile, your eyes are smiling, so comfortable! ”

“Your smile is very attractive! "

Praise for feelings

Words: "You feel so kind! ”

“You feel like a star! ”

“You feel so gentle and kind, like meeting your own sister!” ”

“You feel so romantic! ”

“You feel like an innocent child! "

"I can't describe the feeling you give people, but it is definitely not an ordinary person! ”

Methods and words to establish a good impression

Words to welcome strangers

A strange customer enters a hair salon, and because of his knowledge of products, technology, and We don’t know much about the service, and it’s easy to distance ourselves from the staff. How to quickly eliminate the sense of strangeness and let customers quickly build trust with us, language communication is very important.

Therefore, when talking to strangers, we try to use standard reception language, open up topics, and establish harmonious communication between staff and customers.

Reception skills: "Is this your first time visiting our store? Miss."

"You are nearby, are you stopping by today?"

"Do you think our environment is okay?"

"For you to come to our store is a recognition of our store!"

Personal selling hints

< p>A Talking Skills: "I am not very good at speaking, but as long as you cooperate, I believe I will design a good hairstyle for you!"

B Talking Skills: "Believe in your own vision , you can’t go wrong choosing us!”

Use numbers to express quality hints

Words: “Our store has been open for two years, do you know how many customers we have served? People, so you can rest assured about our service!"

Numbers imply that perms are good

Words: "Customers from our nearby shopping mall and bank like to get their hair permed here. Do you know why? ?" (Perm is easy to blow)

Words to establish a good impression

Suggest that the hairstylist is very experienced

A Words: "We work as a hairstylist here In the past ten years, *** has received tens of thousands of customers, so you don’t have to worry.”

B’s words: “Many celebrities can’t find him to do their hair. He has won many awards in international hair competitions. He has just recently returned from studying at a certain college.”

He has technical skills: it can give customers a certain recognition of the professional procedures of the hair salon, so that we can carry out the next step. Getting a stranger to let down his or her guard is the first step in building trust with our guests. It takes a process for a stranger to go from stranger to recognition to familiarity. Therefore, hair salon practitioners must not be eager for quick success and should do the preliminary work step by step.

Improve the emotional skills of regular customers

It is not easy for a hair salon to attract new customers, but it does not cost much to retain a regular customer. However, we often focus on developing new customers and ignore the feelings of regular customers, which often makes regular customers feel that they are not taken seriously, resulting in the loss of regular customers. To receive regular customers, we must use some words that are conducive to shortening the distance and enhancing feelings.

Words: "Long time no see, you haven't been here for a long time, forget us, we always mention you!"

"Beauty, you are so beautiful today. !”

“I did a good job styling your hair last time. Have you calculated how many customers you’ll return?”

Remembering the names of customers is also a way to get closer to them. First, calling guests by name gives them a sense of respect. Every time we say a word, let the guests feel our familiarity with each other from the tone of our voice, and we care about each other properly like friends.

Words: "You are wearing too little. Pay more attention to your body and don't stay up too late!"

In addition, use some body language appropriately to say hello and pat the other person. Hold the other person's hand by the shoulder, help the guest store things, sweep the dust for the guest, hold the chair for the guest to sit on, and give special care to regular customers.

Talk: "Sister Li, this is the tea I brought from my hometown. I will make you a cup and try it. This is the towel I specially prepared for you."

Care service Be a good regular customer, pay attention to every detail, and enhance emotional communication with customers.

Guide topics of interest to customers

Little girls around 20 years old talk about idol stars to arouse conversation interest

Talking skills: "Do you have a favorite star?"< /p>

"Who do you like most among celebrities?"

"I like it too. What new movies does he have recently, are they good?"

Talk about being unmarried around 28 years old Fashionable Famous Brand Perfume

Talk: "Ruili Magazine has published a new piece of clothing that will definitely suit you!"

"Amani has launched a new product recently!"

< p>"I heard that a certain celebrity also likes your perfume!"

"You are really knowledgeable about perfume!"

"Your eye shadow is so beautiful, one day I will Be sure to ask your colleagues to make an appointment with you.

"

Talk about family at the age of 38

Words: "You are so lucky, you are so young and your children are already in college! ”

“I wish I could have a happy family like you! ”

Talk about jewelry at the age of 48

Talk: “Oh, the necklace you wore today is so beautiful and special, it matches your temperament very well! "

"Oh, this ring must be a gift from your husband. You are so happy! "

58-year-old talking about the elderly program

Talk: "You are in such good health, you must exercise regularly! ”

“You travel a lot, it must be fun! ”

“How do you maintain it? "

"Recently I watched "Red Sunset" on TV, and those old people were really extraordinary! "

Men talk about mobile phone models, watches (fashion), cars, and real estate

Talk: "Brother, your business is doing so well, I will treat you to dinner another day. Your career is growing so fast and I want to learn from you. ”

Veterans chat (military life).

Fellows chat (hometown customs, customs and food).