What to do if you encounter unruly customers in the supermarket

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Ye Qing is a promoter of a supermarket chain. She has found a man who has excellent conditions in all aspects. Friend Jimin.

That morning, as soon as Ye Qing went to work, he received a call from Ji Min.

Ji Min spoke a little urgently: "Hey, Qingqing, just now our little nanny Lingling secretly called me and said that my mother is going to test you today."

When Ye Qing heard this, he couldn't help but become nervous: "What? Are you going to test me today?" Ye Qing has always been worried because Ji Min's parents are both university professors and their family background is very good, but she herself is not highly educated, so she is worried His parents cannot accept him.

Ji Min said: "It's like this. My mother asked about you and me this morning. I thought she was just asking casually, but I didn't expect her to be serious. My mother has now When she goes out, she will go to your supermarket and pretend to be a customer to test you, so it’s time to test you. My mother likes gentle, virtuous, and considerate girls, so you have to pay attention.”

Listen. Ye Qing breathed a sigh of relief at Ji Min's words. She thought to herself, this is easy to handle. As long as she tries to be gentle and kind in front of Mother Liu, won't she be able to pass the test smoothly?

"Don't worry, I promise there will be no problem..." As soon as Ye Qing said this, the store manager Li Tingting walked towards her with a livid face: "If you are talking on the phone during work hours, come over and let's have a small meeting. ."

Ye Qing hung up the phone in a hurry and gathered around the store manager with other promoters.

"You are getting more and more excessive. From the beginning of the month to now, we have received more than a dozen customer complaints," Li Tingting said gloomily, "They are all complaining about our poor service attitude, especially It’s you, Ye Qing.”

Ye Qing said with an innocent expression, “What’s wrong with me?” You are often indifferent to customers, and you have the most complaints." Li Tingting glared at Ye Qing and said, "I have to take the blame for you. Yesterday, I was scolded by the new manager from the company headquarters on the phone. Now I am saying ugly things. From now on, if any employee is complained by a customer again, don’t blame me for being rude and fire you on the spot.”

When Li Tingting said this, Ye Qing quietly stuck out his tongue and thought to himself, You are the store manager, you sit in the office all day without doing any work, and you can get a salary of several thousand yuan a month. But those of us who work as promoters stand like fools all day long in the store. We are so tired that we have sore backs and leg cramps. We only earn a few hundred yuan a month. Can we have the same enthusiasm for work? However, Ye Qing did not plan to be as usual today, because her future mother-in-law was coming to the store for an unannounced visit, so she had to work hard to leave a good impression on her future mother-in-law.

Ye Qing has never seen Mother Liu and doesn’t know what she looks like. Ye Qing wanted to wait for the store manager to finish his training, then quickly call Ji Min and ask what his mother looked like, so that he could have a goal and be prepared.

Successfully completed

However, Ye Qing did not have time to make the call.

The store manager had just finished his lecture and left. Before Ye Qing could take out his mobile phone, a woman in her fifties wearing light gray woolen business attire came towards the honey counter where Ye Qing was in charge of promotions. Come over here. She casually took down a jar of honey from the shelf, held it in her hand and carefully checked the production date.

Seeing this female customer, Ye Qing secretly wondered, could Mother Liu be the one in front of her? Be careful to sail a thousand-year ship. No matter whether she is or not, you must be careful to serve her well and satisfy her first. Thinking of this, Ye Qing said with a rare gentle tone: "Auntie, this is the goods that just arrived yesterday. Look at the production date on them, they are all very fresh."

"That's not true. Definitely," the female customer curled her lips and said as if she was deliberately looking for trouble. "You merchants are the best at deceiving people. You often replace expired food with new dates and then sell it. I can't believe what you say." /p>

"Don't worry, Auntie, we are an honest company," Ye Qing patiently said with a friendly smile, "If you find any problems after you buy it, you can return it at any time, and I promise to refund it to you. "

"My home is so far away and I can't afford the hassle of going back and forth," the female customer said with an expression that said she refused to accept anyone thousands of miles away. "Well, as the old saying goes, taste first and then buy. I taste first. Try something new or not, and then decide whether to buy it or not.

"

Ye Qing was stunned for a moment. The packaging bottle of honey is vacuum sealed. If it is opened, it cannot be sold again. She has been selling goods for such a long time and has never seen a customer ask Such an unreasonable request.

Ye Qing had a look of embarrassment on his face: "I'm afraid this is not good..."

"Why is it so bad? Taste first before you buy, as it should be. "The female customer said, and without waiting for Ye Qing's consent, she unscrewed the bottle cap, stretched out her right index finger, and opened the vacuum packaging paper with a pop. It was already too late for Ye Qing to stop it.

The female customer stuck her index finger into the bottle, put a little honey into her mouth, tasted it carefully, then nodded and said, "It's quite fresh," however, the female customer's tone changed. , said, “Fresh is fresh, but I don’t plan to buy it. "

"But you have already opened it..." Ye Qing almost wanted to get angry, but he still controlled his emotions and forced a cute smile on his face and said, "Auntie, what else do you have to say? Satisfied, just say so. "

The female customer said: "It's not a matter of satisfaction or dissatisfaction, but I suddenly remembered that I still have a jar of honey at home that I haven't drunk yet, so I don't want to buy it for the time being. ”

How can there be such a customer in the world? Isn’t this a joke? However, the more the female customer behaves like this, the happier Ye Qing feels. She thinks to herself, ordinary customers will not be so intentional. Making trouble, it seemed that the person in front of him must be Mother Liu. So, Ye Qing smiled even sweeter and said, "Well, since Auntie doesn't want to buy it, I'll put it back for you. ”

The female customer asked calmly: “But I have opened this sealed package. Can you still sell this bottle of honey?” "

"It doesn't matter, auntie, I happen to have no honey at home. I kept this bottle and bought it. As long as you are satisfied with your shopping here, I will be relieved. "Ye Qing not only had a smile on her face, but she was also happy in her stomach. She thought to herself, now Liu's mother has no choice in her temper.

As expected, the female customer showed her With a satisfied expression on her face, she nodded and said: "You are such a nice girl, and your service quality is absolutely first-class. Well, it means we are destined. I didn't bring my business card today, so I'll leave you a phone number. If you have one, If anything happens, you can call me anytime. "

The female customer said, took out a pen and paper, wrote a phone number on it, and handed it to Ye Qing.

A strange combination of circumstances

As soon as the female customer walked out of the supermarket, Ye Qing excitedly stretched out his two fingers in a victory gesture, and then eagerly prepared to send a text message to Ji Min: I have successfully passed the test and completed the task well, your mother Very satisfied with my performance.

At this time, a girl of 17 or 18 years old came over, took a bottle of honey from the shelf, took it in her hand and glanced at the label and production date. , and then asked Ye Qing: “Sister, how much does this bottle of honey cost? "

Ye Qing was texting and had no time to pay attention to her, so he said coldly: "There are labels on the shelves, you can read them yourself. "

The little girl was stunned for a moment, but she didn't mind, and then asked: "Is this honey fresh? "

Ye Qing lowered his head and sent the text message and said, "Of course it's fresh. Isn't there a date on it?" ”

The little girl cautiously asked, “Could the date on this be fake?” "

"If you are afraid that the date is false, then I have nothing to say," Ye Qing returned to her usual attitude towards customers. She pressed the send button on her phone and raised her voice. Said, “Where did you get it from, please put it back somewhere! "

The little girl blinked her big eyes and said somewhat unhappily: "I'm just asking casually, why are you unhappy? "

"Did you ask that? We are a regular supermarket here. "Ye Qing said, "If you can't afford it, don't buy it. Why are you saying that we are playing tricks on the date? ”

The little girl’s face turned red from suppressing it, and she said with a strange expression: “Okay, okay, I’m wrong, can’t I just buy it?” "

Ye Qing was unreasonable and said in a strange tone: "Okay, why not? Then please go to the cashier to pay." "

As soon as Ye Qing finished speaking, a woman in her fifties suddenly came out from behind the shelf. With an angry look on her face, she took the honey from the little girl's hand and said, "Lingling , don’t talk nonsense to her, isn’t it just a small bottle of honey when we pay? We can still afford it.

"

As the woman spoke, she picked up the little girl and walked towards the cashier. As she walked, she said angrily: "I never expected that our Ji Min would fall in love with such a person. Huh, I firmly disagree. Such a girl becomes my daughter-in-law. "

"What? "Ye Qing suddenly felt blood welling up. She opened her mouth in shock and couldn't close it for a long time.

What's going on? It turns out that this woman is Liu's mother, and that little girl is Their nanny Lingling. Mother Liu brought Lingling to test Ye Qing. The words Lingling told were prepared by Mother Liu in advance, so she kept winking and reminding Ye Qing. But Ye Qing was busy sending text messages and didn't pay attention to Lingling's expression.

Ye Qing finally figured out what was going on, and while chasing after Liu's mother, he said: "Auntie, Wait, this is a misunderstanding, please don't be angry, I was wrong, I apologize to you..." But it was too late, Liu's mother hurriedly paid the bill, took Lingling and walked out angrily, extending her hand She hailed a taxi and drove off.

Another surprise

Ye Qing was dumbfounded. She didn't expect that things would turn out like this.

Speaking of which, it was all the fault of the first female customer who came just now. It was because of her deliberately making things difficult that she gave Ye Qing the wrong impression that she was Mother Liu. After successfully satisfying the female customer, Ye Qing Being carried away by excitement, this led to the subsequent mistake.

Thinking of this, Ye Qing angrily took out the phone number left for her by the female customer and dialed it immediately. , as soon as the call was dialed, Ye Qing immediately realized that something was wrong, because the number the other party left her seemed familiar.

A woman's voice sounded on the phone: "Hello, you are Ye Qing. Bar? "

Ye Qing said hesitantly: "Yes...yes, where is this phone number?" Why does it look so familiar? "

"This is the phone number of my office, which is the phone number of the office of the manager of our company headquarters. I'm not back in the office yet, but I've used call forwarding to transfer calls to my mobile phone. "The voice on the phone was indeed the female customer just now, but her tone of voice was much kinder and kinder than before.

Ye Qing suddenly realized that no wonder this number looked familiar. It turned out that she had been there before. I saw it on the phone list in the store manager Li Tingting's office.

"Then...who are you?" "Ye Qing originally made this call to find someone to blame, but now that he heard that the call came from the manager's office, he didn't dare to make a mistake.

"I am the newly hired president of the company. Manager, my surname is Yan. "

"Ah! ”

“Recently, your store has been frequently complained by customers. Yesterday I criticized Li Tingting on the phone,” Mr. Yan said calmly, “But Xiao Li’s attitude of admitting mistakes is not good. She Tell me, most of the employees in your store are good, but you have a bad service attitude. That's why I came here to check it out today. If it's like what Xiao Li said, I'm going to fire you! However, through actual inspection, I found that the situation is exactly the opposite of what Xiao Li said. "

When hearing Mr. Yan say these words, Ye Qing felt confused for a while. She was speechless and didn't know what to say.

"Your store needs to be rectified. "Mr. Yan added, "When I return to the company headquarters later, I will organize a meeting with relevant departments to tell everyone what I saw and heard today. I have an idea, that is, I will decide to withdraw from Xiao Li's store. She has been in charge of the job for a long time, and it’s up to you to take over her. "

"Ah! "Ye Qing felt as if he was dreaming.

Mr. Yan said sincerely: "Xiaoye, I have personally experienced your service attitude. I hope you will do a good job and use your service standards to strictly demand your subordinates. Shop assistant, let them all look after you, then I will feel relieved. ”

After talking to Mr. Yan on the phone, Ye Qing was completely confused. She had never even thought that one day she would become a store manager. She just hoped that she could Finding a good husband and living a life without worries about food and clothing turned out to be unexpected. What she never dared to think about turned out to be a reality; and the marriage she deliberately pursued came to nothing. I regret it, if I had treated every customer with a smile and treated them equally...