More than 6, bicycles were delivered to Ningbo by express delivery. After the arrival, the young man was distressed. Zhongtong said that he would pay 5 yuan. What do you think?

In 218, Xiao Shi spent more than 6, yuan to buy a bicycle, which was sent from Shanghai to Ningbo in mid-August. After receiving it, he was very distressed.

Xiao Shi, who is named "ZTO Express" today, is studying in Suzhou and is interested in bicycles. In 218, he spent more than 6, yuan to buy a BMC brand mountain bike. In mid-August, he asked a friend to send the car from Shanghai to Ningbo by ZTO Express, but after receiving the courier, he opened it and felt heartbroken.

Xiao Shi said that this car was left at a friend's house in Shanghai, and he wanted to send it back when he returned to Ningbo during the summer vacation. On August 11th, a friend entrusted a bicycle shop in Shanghai to help pack it and send it to Ningbo through ZTO Express. The day after receiving the courier, Xiao Shi took the car to the bicycle shop in Ningbo for assembly, and then he found a crack in the body.

According to Xiao Shi, this bicycle is made of carbon fiber, which is hard under normal circumstances, but now it is very soft to pinch near the crack.

Xiao Shi: "Actually, this is no longer available. (Why? Because it is a carbon fiber product, it is very brittle and cannot be hit by sharp objects or pressed by heavy objects. It can only be used for daily riding or use, which has exceeded the manufacturer's warranty standard. "

Xiao Shi provided the photos he took after receiving the goods. There were two minor damages on the lower right of the outer package, one of which was still sunken downwards.

Xiao Shi said that the location of these two damages coincided with that of the car, and he thought that something happened during the express delivery, which caused the damage to the bike. When the vehicle was sent from Shanghai, the bicycle shop also sent a photo to Xiao Shi, but in this photo, the damaged position was not clear.

Xiao Shi: "It's broken, just like pressing it in a little bit, a corner instead of a whole piece. It's pressed in a whole piece, and the force is even. Carbon fiber is unbreakable."

Xiao Shi said that because the frame is integrally formed, manufacturers usually suggest replacing it as a whole after it is damaged. When buying a car, the price of this frame was more than 3, yuan, and he hoped to negotiate with ZTO Express to replace it with a new frame.

Then he asked ZTO Express for compensation, hoping that the other party would pay him 2, yuan for a new frame. However, the answer given by Zhongtong is that it can only pay 5 yuan at most. Xiao Shi couldn't accept this solution, so he exposed it to reporters.

The reporter contacted the sending outlets in Shanghai again, and the customer service said that although Xiao Shi provided a proof that the frame cost more than 37, yuan, Zhongtong could not recognize such a proof of value, and the receiver did not open the box for inspection when receiving the goods, so this matter was unclear.

In addition, at that time, the sender made it clear that there was no need to insure the price, and the receipt was also signed by me, so he could not agree to the compensation request of about 2, yuan, and the maximum compensation was 3, yuan. Xiao Shi disagrees with this treatment plan, and the two sides are still in further negotiation.