How to apply for a free refund of the 2022 epidemic?

Generally speaking, due to the epidemic situation, passengers will be notified on their mobile phones.

Similar to SMS informing passengers, the train of this train was temporarily suspended due to the epidemic. After receiving the SMS, passengers can apply directly on the platform of ticket purchase. Due to the epidemic, they need to refund their tickets for free. This step is actually the same as the normal refund method. Then tell the customer service realistically whether the passenger's own area belongs to the medium-high risk area or the area he is going to, and then the passenger needs to write down his specific location.

If the passenger's area belongs to the medium-high risk area, but the train departure place does not belong to the medium-high area. And the local prevention and control center stipulates that it is necessary to communicate with customer service in advance to inform the specific situation. Then apply for a refund.

If the passengers bought it online, they can go offline to find an agent to help them sell it and ask them to apply for a refund. Or passengers who bought tickets in the lobby need to bring their ID cards to the lobby for refund.

During the epidemic period, the condition of full refund of air tickets is the address and place where the parties go, and there is a sudden epidemic or a high-risk place.

There is no handling fee for return air tickets during the epidemic period. According to the relevant regulations, if the purchased air ticket needs to be refunded, the handling fee can be exempted. The Civil Aviation Administration of China requires that airlines and their ticket sales agents should refund tickets for passengers free of charge within the validity period of the tickets if they have purchased tickets before the flight takes off.

The Ministry of Transport announced that passengers who have purchased tickets for road and waterway passenger lines at road and waterway passenger stations, online ticketing platforms and other channels voluntarily change their itinerary. If they need to refund their tickets, the ticketing unit will refund the tickets free of charge and no fees will be charged. The purchase of personal accident insurance shall be handled together.