Report of the Lobby Manager of China Agricultural Bank

The debriefing report of the lobby manager of Agricultural Bank is as follows:

1, time flies, a summer vacation has passed in a blink of an eye, and my holiday internship has come to an end with the start of school. But its extraordinary significance can only be realized by ourselves.

In two months of peace, the lobby manager spent the longest time. For this seemingly simple job, I may have a different understanding from others, and I also have some thoughts in the upcoming holiday internship, so I would like to share them with you here.

When I go to the store every morning, when I put on the badge of "lobby manager", I can't help thinking about some questions, that is, what a lobby manager should have; How to be a lobby manager; What is the best? Some people may think that the function of the lobby manager is to maintain the order of customers who come to the bank to do business and answer some customers' questions, as simple as that. They think that people with a little basic knowledge can be lobby managers, and many of our interns also think that we can't learn anything from this simple job, and we can't find any fun by repeating our work every day. I think I have this idea because I don't understand the importance of lobbying and I don't do it with my heart.

3. First of all, I want to emphasize that you can learn a lot as a lobby manager. The other side of this problem is the quality that a lobby manager should have. As a lobby manager, you should be familiar with all the products of the bank, and you should know the specific features and functions of the products, especially the benefits that can be brought to customers. Only in this way can you have the basic qualities of a lobby manager, answer all kinds of questions for customers, further discover customers' needs and provide valuable suggestions for us to develop new products. Furthermore, the lobby manager should also understand the business processes of high cabinets and low cabinets, especially the contents of the company's business, because after understanding, he can answer customers' questions and propose reasonable solutions. Of course, there is not much business in Peace Company at present, and such problems can be solved directly by tellers, but after business expansion, this should also be the quality that lobby managers need. In addition, the lobby manager should fully understand the products of other banks. Many customers will compare the products of other banks. If you know a thing or two and find out the advantages of our products, then marketing will be much more convenient. So I learned a lot when I was in the lobby. On the other hand, it can be seen that the lobby manager must have a lot of knowledge: product knowledge, business knowledge and a lot of extended knowledge, such as understanding of stocks and funds. So I think the lobby manager needs a person with excellent comprehensive knowledge to do it.

Secondly, I want to talk about how to be a good lobby manager, that is, my topic is "enthusiasm, sincerity, sincerity and heart". "Passion and true feelings" is from the perspective of service; "Sincerity and intention" is from a commercial point of view. Enthusiasm, do everything with enthusiasm, and treat customers with enthusiasm. "There is a greeting when you come, and there is a sound when you leave", which is a must for quality service. When customers come, they are always happy when you greet them with a smile. You think that as a customer, you need warm service, so they need it more. True feelings are to give your true feelings as much as possible when treating customers. For example, if a person with poor legs and feet comes to run a business, you can help him, or pour a glass of water to the waiting person who looks weak and sincerely care for them. Sincerity means that you should really think about your customers and consider that they can get the greatest benefit. Our philosophy of Shanghai Pudong Development Bank is to "serve you with your heart", and our lobby manager should also sincerely consider and solve problems for every customer. Intention, mainly because the lobby manager must learn all kinds of necessary knowledge by heart. The more you know, the better your job will be. Moreover, new products emerge one after another, and lobby managers should keep learning. So, I think it is very difficult to be a good lobby manager, really difficult. The above is just a part of my summary. In fact, there are still many requirements to be met. So I think if I can be a lobby manager, then he can certainly do other jobs in the bank.

Finally, the lobby manager is actually a very important job, because it is "the first eye of the bank" and he is the first person to get in close contact with customers. If the lobby manager can answer questions for customers, let customers fully understand our products and even provide financial information for customers, then customers' trust in our bank will be enhanced, and then our bank will be regarded as a partner and will continue to be recommended to others and friends. This kind of propaganda effect is much better than our own propaganda, and the effect is much more obvious!

Before the end of the article, I would like to give some advice to the bank: I think it is very important to choose a good lobby manager, which is why I said the above. If there is a lobby manager with high professional quality and enthusiasm, then our business consulting counter can be free to do business or when it is busy. This not only alleviates the problem of many customers and complaints during the peak period, but also improves the work efficiency of the Bank. The most important thing is to catch some customers. We can not only serve them well, but also create profits for them sincerely.

6. Grandpa Zhou Enlai has always emphasized "taking care of small things and achieving great things"; There is also a saying that "the sea does not choose trickle, so it can become a great instrument;" The mountain does not refuse fine soil, and it is high. " We have solved some details in our business, and we are sure we can finish it by going up a flight of stairs. Sincerely wish Pufa and our bank a better development! !