How does sales send text messages to customers?

Compared with direct face-to-face communication with customers, communication through SMS and WeChat tests the language organization ability of sales, but do you know the skills of texting customers? What are the ways to send messages to customers? The following are some of the contents collected by Zhishi Bian Xiao, hoping to help you.

Sales method of sending short messages to customers: after-sales reminder 1. Thank you after purchase: thank you information that the owner must send immediately after buying a car. Mainly thanks to the trust and support of the owner, and inform the after-sales service customer number.

Template: Dear car owner: Thank you very much for buying a car in our store. We are honored to have the opportunity to serve you. The service hotline of XX franchise store is XXXXXXXX. Welcome to call when you need it.

2, vehicle maintenance reminder: this is a warm reminder function, whether for new owners or old owners, it is very necessary to make a warm reminder.

Template: Dear owner: Your car will be maintained for XX kilometers next time. In order to ensure your smooth travel and reduce maintenance, please come to our store for maintenance at that time. XX franchise store.

3, auto insurance renewal reminder: mainly to remind the owner to renew the relevant vehicles. The starting point is to serve customers from the customer's point of view, rather than trying to sell auto insurance.

Template: Dear car owner: Your car insurance will expire on X, please bring your driver's license, insurance card and other information to XX franchise store to renew your insurance.

4. Follow-up greetings on maintenance quality: mainly follow-up greetings to customers who enter the store for maintenance, so as to improve maintenance quality.

Template: Dear car owner: Your car was repaired in our shop on X, X, X, please reply to us according to five grades: very good, very good, average, poor and very poor, so that we can provide you with better service. XX franchise store.

5. First-time car purchase maintenance reminder: mainly for new car owners who buy cars for the first time, the first two free maintenance will attract customers and strengthen communication and relationship with customers.

Template: Hello! Thank you very much for buying XX car in XXX. The franchise store would like to remind you to come to our store for free secondary maintenance within X months and XXX kilometers after buying a car. I wish you a safe journey! Telephone XXXXXXXX

Sales methods of sending short messages to customers: holidays, birthday greeting messages 1, owner's birthday: it must be the owner's ID card or his registered birthday. Birthday greetings are generally simple greetings such as happy birthday and happy life.

Template: On this special day that belongs to you, may the radio waves bring our blessings and your health and physical health. Happy birthday! XXXX4S shop

2. Holiday blessing SMS: May 1 day or 1 1 day. It is not only a holiday greeting, but also a warm greeting.

Template: I wish you? Five? One? Wish you a happy holiday. Five? One? It is safe to travel during this period. Please come to our store for routine inspection before the festival. XX franchise store.

Sales SMS to customers: free discount promotion prompt SMS 1, maintenance promotion activities: send some maintenance promotion information to non-new car owners, and the content of SMS is mainly concise.

Template: Dear car owner: XX franchise store will hold a free car inspection activity on X, and at the same time, repair parts and working hours will be 10% off. Welcome to drive.

2. Free maintenance gift: send some information about free maintenance activities to non-new car owners, and the content of short messages is mainly concise.

Template: Hello: XXXX Automobile held a free inspection activity on air conditioning, oil and electricity 2 1 from April 5 to April 29. Welcome to attend! There are gifts in the shop. Tel: XXXXXXXX.

3. Free inspection on holidays: As mentioned above, the language is mainly concise.

Template: National Day Golden Week is coming. In order to ensure the safe travel of your car, XXXX Automobile held a free car inspection activity from September 15 to September 29. More detailed consultation: Tel: XXXXXXXX.

Sales methods of sending SMS to customers: advertising SMS 1, new car listing publicity: sending new car listing publicity to car owners, urging them to introduce friends to buy.

Template: Dear car owner: xx brand imported xx elegant car has been grandly listed, and XX franchise store is waiting for you to feel elegant and noble temperament. Sales consultation hotline: XXXXXXXX.

2. New service notice: inform customers of service items in a timely and clear manner in combination with the services launched by their respective 4S stores.

Template: XXXX can provide you with high-quality and convenient one-stop insurance claims service. Please dial XXX directly for consultation.

3. Exhibition notice: Understand customer preferences and push exhibition information to customers.

Template: The 2nd1International Auto Show will be held in XXXXX Center from May 4th to 7th, when there will be many new auto shows in XXX. G 138-238XXX information center booth.