Which guests are invited to join our sentences?

1, like a thermostat, not like a thermometer. The thermostat will adjust the temperature by itself, regardless of environmental changes, representing a proactive person. The number of thermometers depends on the environment and represents passive people.

2. Start with me. Do your own job, learn professional skills, actively communicate with others, and be the best you can be.

3, you represent KTV, because you are the person who helps guests meet their needs. Any employee is the image spokesperson of KTV, and your words and deeds are in the eyes and hearts of the guests.

Every contact with the guests today is the first time. The first impression is everything, and the last guest today needs you to leave the best first impression with your heart.

If you are not serving the guests, then you are serving the people who serve the guests. Although the backstage post does not directly contact the guests, it also serves the guests by providing good service and support to the front-line employees, so it should be as strict as or even more strict with the front-line employees. The first line is good, and the second line must be better.

6. The way to success: always do more than expected. This seems to need no explanation. There is only one question: do you really know the expectations of the guests? Try to say it and see if you can be satisfied.

7. It doesn't matter whether the guests are right or wrong, what matters is their feelings. We tend to dwell on the right and wrong of our guests and forget their feelings.

8. Guests may not always be right, but they should be treated correctly. From our point of view, in fact, many times the guests are wrong and the requirements are too unreasonable. It's just that the guests will always stand on the guest's side and will not fight from our side.

9. Little things will affect the feelings of guests. The basic things that affect the guests' feelings are small things, and there are few big things. Our job is to do countless little things well.