Summary of Banking Management in the First Half of the Year

Time flies and hard work has come to an end. This is precious working time and we have gained a lot. Let's write a work summary for this year's work. So how do you write it? The following is a summary of my bank management work in the first half of the year (7 selected articles), which is for reference only and I hope it will help you.

Summary of banking management in the first half of the year 1 I worked in the bank for about x months. During this period, because I am a newcomer, I have never worked as a teller, and I don't want to mislead others because of my unskilled business knowledge. So in the first half of this year, I mainly worked as an assistant manager in the lobby of a bank. In fact, the most important thing is to study more and watch more with the lobby manager, so that I can have a qualitative growth. Below.

First, the first half of the work content

In the first half of the year, I mainly learned the explanation and handling of various businesses from the lobby manager. In fact, besides me, two employees followed me, but later they all applied for transfer to other departments. It's just that I want to learn theoretical knowledge more solidly in the absence of self-confidence. In fact, the manager is quite satisfied with my diligent study attitude.

When I see customers entering the bank and want to handle business, I will play the role of a tour guide and tell them something about banking. If there is anything I don't understand, I will explain it word for word, and then they can handle their own business in the shortest time, which is equivalent to saving them a lot of time, but I still have to trouble the manager when I encounter problems that I can't solve.

Second, the achievements made in the first half of the year

Because of my good service attitude and in order to better explain the bank's business knowledge to the nearby residents, I also specially studied some local dialects, but because of my work needs, I still use Mandarin most of the time, mainly to save some time for customers to handle business. In addition, more customers come to our bank to handle business, and I will also help security personnel to maintain order at the scene. Finally, because of my good performance, I became a probationary member of the excellent staff of the bank, and the official title of excellent staff probably came.

Three. Shortcomings in the work in the first half of the year

In fact, I belong to the kind of person who has a fair theory and insufficient practice, that is to say, I usually have a good attitude towards learning, but in fact my voice is relatively low in the process of explaining it to others. Once there are many people, I even feel a little flustered. In fact, I feel that if I can't correct my defects as soon as possible, it will probably affect my future career development, and I feel that I have really slackened off a lot in my work recently, so I should pay attention to these problems.

I think we should sum up the work in the first half of the year and make a good work plan for the second half of the year in advance. At least in the future, I will step up my pace, don't always be timid at work, it is easy to leave a bad impression on impatient customers, but I still have to maintain my solid learning attitude at present.

Summary of banking business management in the first half of this year The first half of this year is a half year for me to strengthen my study, overcome difficulties, develop my business and grow rapidly and healthily, which is of great significance to shaping my career. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, and the ups and downs I realized from it were also the most profound. Leaders can fully trust me in all aspects of my work and let me boldly display my talents, from which I got a good exercise. Counter marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face the difficulties, and then more targeted to learn, improve and make continuous progress. The work in the first half of this year is summarized as follows:

I. Thought and work

I can learn the bank's operating procedures and system documents more actively and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside books, and realized the importance of teamwork, communication and coordination more deeply, and accumulated a lot of wealth for myself in my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. Pay close attention to market trends every day, study customers under the premise of grasping the objective environment, understand customers' business needs through customer research, strive to satisfy every customer, and safeguard every customer through their own efforts.

Second, skills.

Personally, I can also actively participate in training myself. I have always maintained a good working condition, set strict demands on myself by the standards of a qualified xx bank employee, based on my own work, devoted myself to learning and training business skills, and made contributions to xx bank in an ordinary post. My personal skills in counting money have exceeded the standard, but there is still a certain distance between adding subpoenas and typing and skilled colleagues. So I use every bit of time to step up my practice, because I know that as front-line employees in savings positions, we should strengthen our business skills, so as to be handy at work and better provide convenient, fast and accurate services to customers.

In my daily work and life, I can integrate into the big family of xx Bank in time, face the work positively, unite and cooperate with everyone and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.

Third, service.

As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The bank's business objectives need to be achieved by providing quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.

I believe that opportunities always favor those who are prepared, and lifelong learning can keep innovating. Knowledge makes talents, posts make dreams. There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that the xx bank I am engaged in will always be young and magnificent, and will always prosper and develop!

Summary of bank management in the first half of the year 3 20xx For me, the first half of the year is a six-month period to strengthen my study, overcome difficulties, develop my business and grow rapidly and healthily, which is of great benefit to shaping my career. I've been paying wages all year. Under the leadership and guidance of the leaders, I learned a lot of business knowledge and the truth of being a man, from which I realized the deepest joys and sorrows. The leader can fully trust my work in all aspects and boldly let me display my talents, from which I got a good exercise. Anti-marketing is my weakness, but the leader still gave me full encouragement, which made me more confident to face difficulties and made me learn, improve and make continuous progress more pertinently.

First of all, in terms of thinking and work, I can study the operation process and system documents of China Merchants Bank more attentively and actively, and master them in time. The dedication and sincerity of my colleagues always infect me. During my work, I was able to consult my colleagues with an open mind, learned a lot of professional knowledge and skills outside books, and deeply realized the importance of teamwork and communication and coordination. At the same time, I have accumulated a lot of wealth for my future growth. At work, I have a strong sense of professionalism and responsibility. I can work hard, not picky, and seriously implement every job and task assigned by the leader. In my daily work, I always pay attention to the market dynamics, study customers under the premise of grasping the objective environment, understand the business needs of customers through the research on customers, and strive to satisfy every customer and safeguard every customer through my own efforts.

Secondly, in terms of skills, I can personally devote myself to training myself. Over the past six months, I have been in a good working condition, demanding myself strictly according to the standards of a qualified employee of China Merchants Bank, focusing on my job and practicing my business skills, so that I can give a warm welcome to Yi Deng in my ordinary post.

My personal skills in counting money have exceeded the standard, but there is still a big gap compared with skilled colleagues. So I spend every bit of time practicing, because I understand that as a front-line employee in a savings position, we must strengthen our professional skills in order to be handy in our work and bring convenient, fast and accurate services to our customers.

Third, in daily work and life, I can integrate into the big family of China Merchants Bank in time, handle my work with heart, unite and cooperate, and help each other. In practical work, no matter what industry or position you are engaged in, you can't do without the cooperation of your colleagues, because a drop of water can only survive in the sea. Only when different departments and colleagues communicate with each other, cooperate with each other and unite as one, can work efficiency be improved and more extraordinary achievements be created.

Fourth, service. As a service industry, banks not only sell their tangible products, but also sell their intangible products-services. The various business objectives of banks need to be achieved by bringing high-quality services. Therefore, service is the most basic problem for banks. Doing a good job in banking services and protecting the interests of financial consumers is not only the legal obligation of banking financial institutions, but also the need to cultivate customer loyalty, enhance the reputation of banks and enhance their comprehensive competitiveness.

Every day, I am infected by my colleagues' smiles and moved by their enthusiasm. The service of China Merchants Bank embodies the concept of "customer first". During my work in China Merchants Bank, I gradually realized that "customer-centered" is the essential requirement of all service work, the purpose of banking service, the rational choice after the baptism of fierce competition and the realistic requirement of pursuing a win-win situation with customers. Banks are like life. Occasionally, customers gently say "thank you", which ignited their passion. What customers need is a patient explanation when they complain inexplicably. Passion makes me passionate about my work, patience makes me take my work seriously, and strive to do every little detail and keep improving. Passion and patience complement each other, so that the most beautiful sparks can be collided and the work can be completed.

On the one hand, "deeply rooted in the hearts of the people" requires us to firmly establish a sense of service, rather than passively and mechanically dealing with customers. We should always keep our customers in mind and consider our performance from the customer's point of view. It also requires us to grasp the real inner needs of customers in time and accurately, and be able to worry about what customers think. Different customers need different psychology, so we should dig deep and track dynamically. Be sure to distinguish between customers and market segments: the formal service improvement of ordinary customers may be greatly recognized by them, such as greetings from lobby managers, smiles and polite language of counter staff; For VIP guests, it is more important to consider how to shorten their waiting time, save transaction costs and provide personalized services and value-added services. In addition to providing customers with timely, accurate and in-place services, it is also necessary to stimulate customer demand.

While keeping customers in mind at all times, we should not forget the risks. In the process of service, we should strictly grasp the principle of moderation, and the service process and means must comply with laws and regulations to prevent excessive service.

Finally, talk about my shortcomings: because of work restrictions and personal factors, anti-marketing is one of my weaknesses. With the guidance of leaders and the help of colleagues, my personal marketing ability has been improved. As the saying goes, he is not afraid of trouble, just because no one is looking for trouble. The more trouble, the more friends. The more friends you have, the more opportunities you have to develop your career. So in the days to come, I will seriously practice my marketing skills, seize every opportunity to develop my business and do a good job in daily marketing.

The first half year of 20xx has passed. In the second half of the year, I will always keep an "empty cup mentality", study with an open mind and continue to work hard. In my future work, I should also try my best to do the following:

Summary of banking management in the first half of the year. During the first half of the year, I was able to do a good job as a bank employee and accumulated a lot of experience. As a bank employee, I can perform my duties and get recognition from my colleagues through my hard work. It can be said that I made a plan for the development of banking work in the first half of the year. Fortunately, through the completion of my work during this time, I realized that my ability has been improved again. So I summed up the experience of banking work in the first half of the year, so as to better guide the future development.

First, be able to handle business for customers skillfully.

So I do a good job, and the efficiency of bank business can often reflect the working ability of employees. So I can do a good job of receiving customers at the counter and strengthen mutual communication. Whenever a customer doesn't understand the banking business, I will seriously explain it to the other party. I can deepen my understanding of banking business by using business operations and information inquiry. For me, every time I help a customer do a good job in this area, it is a consolidation of my ability. Therefore, I can provide help according to the needs of customers when handling business, and I can also conduct double accounting when handling internal business to ensure that the accounts will not go wrong.

Second, take good care of all kinds of blank vouchers and handle the situation of colleagues receiving them.

Although this kind of work is relatively basic, it can also reflect the ability of bank employees, so I can take it seriously when I sign up. Every time I pick it up, I can make a strict registration and keep the corresponding documents. In this way, when the leader checks, I can also make the accounts clear. Sometimes I will be responsible for collecting documents kept by other employees, sorting them out and handing them over to the leaders. After all, being able to do this job well is also my serious and responsible work for the bank.

Third, do a good job in the custody and registration of some cash to ensure the normal handling of the workflow.

As a bank employee, my work will naturally involve the deposit and collection of cash, so in order to reflect my responsibilities, I will strictly register the corresponding situation. After all, doing this work well is also for the development of the bank, so I naturally can't slack off, and I need to carefully record some cash during the business period, and I will register it every time I receive it, so that I can make a clear account after the end of the day's work, but I have to be more careful about this work in order to improve efficiency better.

After summarizing the bank work in the first half of the year, I will prepare the corresponding statements as soon as possible. For me, hard work is the value of my career development, so I won't give up every opportunity to improve myself and try my best to finish the banking work, and I will prepare for the banking work in the second half of the year and try my best to finish this task.

In the first half of the year, the summary of bank operations for five years is fleeting. Looking back on the next days, with the care of the leaders of xx Bank and the help of colleagues, I have successfully completed various tasks through my own continuous efforts. Now I will report my work in the past six months and my next plan as follows:

I. Summary of work

Over the past six months, I have always adhered to the principle of "work first", conscientiously implemented all the rules and regulations in the institute, worked diligently, took customer satisfaction as the purpose, thought about what customers thought and were anxious, and strived to provide standardized and high-quality services for depositors, and achieved good results. In order to achieve "customer satisfaction first", I not only ensure that I am fully prepared before going to work every day, open the door on time and provide full service, but also actively promote our products to customers, such as funds, credit cards and wealth management. And make the explanation concise and easy to understand, so that customers can understand and accept our products in the shortest time. For high-quality customers, I basically use "standing service" to "welcome them when they come and send them when they leave". In addition, I patiently and meticulously explained personal financial services such as personal savings business, personal consumption loans, personal housing loans, and personal e-banking, which were well received by customers.

Always spur and improve yourself with the service concept of "innovative service and lasting service", and strive to provide standardized and high-quality services for depositors with the purpose of customer satisfaction. I study business skills assiduously, and actively learn new business, especially personal financial business, on the basis of mastering the original business process. At work, he can always think about what customers think, worry about what customers are anxious about, and give customers the most satisfactory service. I keep learning at work. While learning business skills, we also pay attention to improving our own quality to meet the needs of financial modernization. Recharge yourself after work and try to learn computer skills by yourself.

Through these years' work, I have improved my comprehensive quality and exercised more maturely. In the future work, I will continue to be a good host, be conscientious, work hard, love my job, learn from each other's strengths, and make my modest contribution to the development of the bank as always.

Second, the work plan

In the next six months, I will persevere and strive to do better. Focusing on the goal of "customer-centered, account-based, grasping the big and not letting go of the small", I adopted the strategy of "ensuring the stability of big customers, striving for small customers and actively expanding new customers", and made new contributions to xx Bank. I tried my best to do the following "four services".

(A) do a good job in good faith services to attract customers. In the fierce market competition, establish the integrity brand image of xx Bank. First of all, start from me, honest service, honest hospitality, honest storage. Improve the credibility and reputation of our bank through honest service, so as to attract more depositors, especially self-employed individuals, institutions and institutions, to become our important customers.

(2) Do a good job in fine service to retain customers. It has always been my goal to serve wholeheartedly, put customers first, pay attention to details and pursue perfection. I want to help depositors manage their finances through meticulous, personalized and professional services, think about what depositors think and what depositors are anxious about, so that depositors can really feel meticulous service, let customers consciously stay in our bank and strive for new depositors to transfer to our bank.

(3) Do a good job of sincere service and impress customers. I will firmly grasp the geographical advantages of our bank, and formulate peer-to-peer service strategies for special groups and specific people to serve and influence customers sincerely, sincerely and sincerely. Let customers truly feel that our service is real and put themselves in their shoes, and let customers be truly moved by our service and stay in our bank.

(4) Do innovative services to attract customers. I know that only service innovation can be in an invincible position in the fierce market competition. As employees of xx Bank, we should focus on the development of the bank and the interests of customers. In the process of service, we should constantly sum up innovation, constantly explore changes, and constantly innovate through various ways and means to meet the financial needs of different groups and customers. We should consciously integrate our innovative service concept into a corporate culture and brand of xx Bank, and attract more customers through innovative service and brand influence.

Summary of banking management in the first half of the year. In this more than half a year, through hard work, I have gained a little. I came to work in the company last year 10. I am a rookie who has no sales experience and industry knowledge in construction machinery industry. I just started from scratch with enthusiasm for sales, while learning product knowledge and exploring the market. By constantly learning product knowledge, collecting information from the same industry and accumulating market experience, I now have a general understanding and understanding of the market. Now I have been able to respond to all kinds of questions raised by customers clearly and fluently, accurately grasp the needs of customers and communicate well with customers, so I have gradually gained the trust of customers. So after more than half a year's efforts, we have also achieved a successful customer case, and some high-quality customers have gradually accumulated to a certain extent. While constantly learning product knowledge and accumulating experience, my ability and business level have been greatly improved. In view of some changes in the market and competition in the same industry, I can now come up with a relatively complete plan to deal with some emergencies. For an enterprise, you can always run it.

First, there are shortcomings.

I don't know the market deeply enough, and I have a weak grasp of the technical problems of the products, so I can't explain them clearly to customers, and I can't come up with good solutions to some big problems quickly. In the process of communicating with customers, we rely too much on and trust customers, which leads to a series of adverse reactions. The work is not done well, and I feel that I am still in the position of junior salesman, and my business ability is still insufficient.

Second, the second half of the work plan and personal requirements

1. For old customers, key customers and potential customers, keep in touch and communicate regularly to stabilize the relationship with customers in order to achieve better sales results;

2. While having old customers, we should constantly explore more high-quality new customers;

3. Open up new customers that have not been contacted at present in xx area, so that our products can be sold more widely;

4. Strengthen all kinds of knowledge learning, broaden your horizons, enrich your knowledge, adopt diversified forms to improve your business level, and strive to complete the sales work!

Summary of banking management in the first half of the year. In the first half of the year, according to the work arrangement of the Head Office and xx Sub-branch, our sub-branch conscientiously implemented the xx work policy of the whole bank, fully cooperated with the transformation of outlets, strengthened the construction of staff, and strengthened internal control and risk management. Qi Xin made concerted efforts to implement it, ensuring the smooth operation of various indicators in the first half of this year and laying a solid foundation for the completion of the annual goals and tasks.

I. Completion of various indicators

In the first half of this year, affected by the debt crisis of many European countries and the downturn of domestic market economy, the development of the financial system slowed down, making it more difficult for the financial industry to operate and develop. Under the unfavorable climate, our sub-branch United as one, and all the employees, Qi Xin, worked together to achieve all the indicators in the first half of the year. By the end of June, our branch;

(1) Enterprise indicators have increased substantially. At the end of June, the company's deposit balance was xxx billion yuan, an increase of xx billion yuan compared with the beginning of the year. Both the growth rate and the actual growth amount were in the forefront of branches under the jurisdiction of xxx Branch. The company's deposits increased by xx every day, ranking X among all branches of xxx Branch, and opening xx company accounts. In terms of credit business, through the efforts of credit personnel, in order to avoid risks, the Bank recovered a personal loan of xxx million yuan in the first half of the year, thus avoiding the risks caused by interest rate fluctuations.

(2) Gold indicators can better complete the annual plan. According to the data in May, among the comparable indicators of 14, xxx items exceeded xx points, and 5 items got full marks. The balance of savings deposits is xx billion yuan, an increase of xx billion yuan compared with the beginning of the year, ranking third in xx branch, and the number of payroll customers is xxx; . Effective consumption amount of bank card xxx; ; Number of new special merchants xxx；; Electronic banking counter replacement rate xxx；; The effective number of new customers in personal online banking is small xx.

Second, the first half of the main work review.

(a) adhere to the employee-oriented, pay close attention to the construction of the staff, fully mobilize the enthusiasm of employees, enhance their sense of belonging, and strive to build a United, harmonious and efficient fighting collective. This year, our sub-branch regards team building as the top priority, works hard, does practical things sincerely, smoothes people's popularity and unites people's hearts. First, establish marketing incentives for xx branch, so that employees who have contributed to the development of the branch can get additional incentives while obtaining marketing incentives for the branch; The second is to organize regular training to improve the overall quality of employees. All the documents issued by superiors are understood and sorted by special personnel first, and the key points are extracted for employees to learn and discuss difficulties. Achieve high business accuracy. The third is to warm people with affection, lend a helping hand in time when employees are sick or have family difficulties, and increase assistance.

(2) Insist on customer orientation, sort out its own business structure, further expand the customer base by means of product marketing and personalized service, and ensure the rapid development of various businesses of the sub-branch. Xxx Sub-branch has more than xxx corporate customers, with the number of outlets ranking second in the region, and corporate customer deposits account for 77% of the total deposits. How to use scarce personnel to market and serve a huge customer base is the focus of the work. Our company has formulated the following set of measures:

First of all, establish your own customer grading marketing system. While exploring new customers, we should pay attention to maintaining existing customers. According to the deposit amount of 6.5438+0 million-5 million, 5 million-6.5438+0 million, 6.5438+0 million, customers are classified and managed. Hierarchical, organize marketing personnel to conduct hierarchical marketing respectively;

Second, further improve the monitoring system of deposit customers, lock in deposit customers with an average daily balance of more than xx million yuan, focus on monitoring, enhance the sensitivity to abnormal changes in customer deposits, and adjust marketing strategies in time;

The third is to increase enterprise service tellers. At present, the Bank has arranged X corporate non-cash tellers and X corporate priority windows to meet a large number of daily corporate business; Fourth, make use of modern information means to keep close contact with customers through the Internet and inform them of our policies and product information at the first time.

(III) Implement the working spirit of the Head Office and xxx Sub-branch, and vigorously promote flattening. The flattening of business outlets is the structural trend of modern banks. After flattening, the three-tier intensive management mode can be realized, which greatly reduces the non-operating pressure of outlets, releases the human resources of grassroots outlets and stimulates the vitality of outlets. Our sub-branch ensures that the meeting spirit and document contents of the sub-branches under its jurisdiction are conveyed to every employee in the first time, and holds regular meetings to publicize the advantages of flat management, improve employees' ideological understanding, and ensure that employees can change their ideas in time during the flattening process of our sub-branch and actively participate in the competition activities at all levels of the sub-branch without any adverse events.

Three. Working methods in the second half of the year

In the first half of this year, the bank's various businesses developed steadily, and all indicators were greatly improved compared with last year. But we must also be soberly aware of the enormous difficulties and challenges we face in the second half of the year. In the second half of this year, the central bank may still cut interest rates again, and the loosening of interest rate pricing power has caused certain difficulties to our marketing work. The focus of our work in the second half of the year is:

1, continue to do a good job in team building, and further enhance the sense of organizational belonging and professional mission of all employees. Strengthen civilized service inspection, improve the professional quality, service awareness and customer communication ability of employees.

2. Further intensify marketing and customer service, further consolidate and develop the achievements made in the first half of the year, and make every effort to complete the annual objectives and tasks.