High eq refutation

1, colleague's fault, the leader misunderstood you.

Stupid words: I didn't do it/XX did it. Master's words: Yes, I'll correct it right away. Let me talk to XX. Don't make such low-level mistakes again, our team should learn a lesson. The formula is: correct the mistake+point out the person who did the wrong thing+the team will learn the lesson.

2. The leader puts the blame on you in front of the bigger leader.

Stupid words: the leader asked me to do this. Expert's words: This is really my problem. I overestimated my ability. I have to rely on my leader to deal with this matter. The formula is: don't pass the buck+don't blame+point out the key responsible person.

Colleagues at the same level/people who can't make a difference will give you a job.

I'm not available. I'm doing XX/ this is not my job. Yes, but I've been busy recently. If you are not in a hurry, wait until next week. If you are in a hurry, why don't you ask Manager Huang and do yours first? Formula: no direct rebuttal+infinite delay+direct leadership.

4. Colleagues diss in front of the leader, and you don't cooperate with the work.

Stupid words: You didn't send it to me, okay? Don't talk nonsense I'm also responsible this time. I didn't ask you when you needed it. If you need it in the future, please tell me in advance to avoid misunderstanding. The formula is: speak hard+explain clearly the responsibilities of others+standardize in the future.

5. Colleagues work temporarily, but they are also desperately urging.

Stupid words: I can't do it. What can I do if you don't mention it earlier? Expert's words: I understand that your project is very tight, but it's really too urgent. Please proofread the content first, or discuss the priority with the leaders of both sides. The formula is: know the situation+solve some problems+hand over major problems to the leaders.

6. The leader forgets/is wrong, and in turn blames you.

Example: Why didn't you distribute the activity plan this time? Stupid words: I have already sent it! Expert's words: I thought I sent it this morning, so I'll send it again immediately. The formula is: give up rebuttal and self-testimony+euphemistic tips+do it again correctly.

7. When your work is questioned, it won't work.

Stupid words: Why not? Expert's words: It is really difficult to implement, but we have entered the bottleneck period. We should try some different schemes. The formula is: agree with the other person's point of view+emphasize your own point of view+seek knowledge.

8. It's normal work, but colleagues just don't cooperate.

Stupid words: What do you mean? Isn't this the bowl of rice you brought up? Expert's words: I understand your feelings. You are really busy recently, but the bonus depends on it when the assessment is needed. Let's hold on a little longer. The formula is: understanding * * * feelings+understanding with reason/inducing with interests+practice.