Etiquette of calling.

Telephone etiquette, with the development of life, the telephone has gradually become a tool for us to communicate with others. Calling others is something that many people do every day. When you make a phone call, you also need to pay attention to many places. Let's share the telephone etiquette with you and learn it together.

Etiquette for calling 1 1 Get ready before you call.

Be mentally prepared and energetic; Think about the general content of the call. If you are afraid of missing it when you call, write down the main content and make a memo. There should be a pen and paper for recording next to the phone.

After dialing, you should say "hello" first.

Ask the other party: Is it a unit or an individual? After getting a clear answer, report yourself, the company and your personal name.

3, if the other party to help you find someone to answer the phone, at this time, the caller should hold the microphone, can't put down the microphone to do other things.

4. When told that "someone is not in"

You can't hang up with a click. Instead, you should say "Thank you, I'll call back later" or "Please tell him to call me back when he gets back". My phone number is ... "

5. The number is wrong.

You should apologize to the other party, "Sorry, I dialed the wrong number", and never turn off your phone rudely.

6. If you ask the other party to record your phone number, you should be patient. Don't rush to ask "Are you ready?" "How so slow!"

7. When talking on the phone, speak into the microphone, not too loud or too small, speak rhythmically, express clearly, concisely, enunciate clearly, don't be melodramatic, and don't make a sound.

8. When calling the company, avoid the time when you just go to work or get off work, because the person who answers the phone is impatient. It is advisable to make a phone call at home at lunch or dinner or at night, but don't call it too late or at noon.

9. The call should be simple and clear, and the important content can be simply repeated to the other party for confirmation.

10, don't take up the company phone to talk about private affairs, and don't chat with relatives and friends during office hours.

1 1. After the call, you should kindly thank the other party: "Sorry to bother you, thank you for taking my call in your busy schedule" or "Nice talking to you, thank you, goodbye".

Etiquette for property personnel to answer the phone.

First, the etiquette of answering the phone.

1, answer the phone in time

When the phone rings within three times, you must answer it in time, don't neglect it, and don't say please wait a moment when you answer the phone, and leave the phone alone for a long time. If you are really busy, you can apologize and say, I'm sorry, please call back in 10 minutes, ok? Or I'm sorry, I'm a little busy now. Can I call you back later?

2, take the initiative to register (hello, monitoring room, happy to help you)

Self-reporting is a good way to save time and improve efficiency.

3. Listen to each other carefully.

When answering the phone, listen carefully to the other person and show it from time to time, such as: yes, right, ok, please say, you're welcome, I'm listening, I understand, etc. Or use the modal particle "uh-huh, uh-huh, hi, etc." Make the other person feel that you are listening carefully. Casual and irrelevant answers, or talking to people around you while listening, are disrespectful to each other.

4. If the other party has a wrong number, you should inform it in time, and the tone should be kind, not sarcastic or angry.

5. When answering the phone for others, ask the name, telephone number and company name of the other party clearly, so as to provide convenience for the receiver to transfer the phone. Please don't tell the whereabouts and other personal information of the designated recipient, such as mobile phone number, without knowing the other party's motivation and purpose.

6. If the other party doesn't say his name, but directly asks the whereabouts of the boss, then ask the other party politely: "Who's calling, please?"

7. When communicating by telephone, you should repeat the main points and reconfirm the number, digital date and time to prevent mistakes.

8. Politeness before hanging up can't be ignored. Make sure that the other person has hung up the phone, then you can hang up the phone gently.

Second, the etiquette of calling.

1. After the call is connected, you should greet each other first, such as "Hello", and introduce yourself.

Use honorifics to explain the name of the person you are looking for and the important things, such as "please", "you're welcome" and "I'm sorry".

After the phone call, you should say "thank you, goodbye".