Talk about the experience of online shopping and customer service communication.

In modern society, I believe many people have experienced online shopping. I am one of them. Although I don't often shop online, I can't help but buy at buy buy when I occasionally see good quality and cheap goods. Especially in the "Double Eleven" and "Double Twelve", the contribution is not less. It is natural to communicate with customer service when shopping online. Of course, there are also customers who don't communicate with customer service and buy directly when they see it. I bought it directly before without communicating with customer service. Therefore, goods sometimes go wrong. The model in the picture is wearing beautiful clothes, but it turns out to be ugly. Obviously the same height, buy the same size, but the result is different! ! ! Because of this, if I really like that dress, I will still ask the customer service if the size is too big or too small, in case the goods are not the right version. Reality is always cruel, even if communication is good, there will still be differences. So, if you really want to suit yourself, sometimes you need to try it on in your own physical store. Of course, if it's no trouble, you can return it or something.

Then tell you about my online shopping and customer service communication experience today.

I'm running out of skin care products today, and I plan to buy them online. I chose a favorite brand and am going to buy it. A child with a poor family like me will first pay attention to whether there are coupons. I saw that the store said that I was concerned that there would be a coupon for 199-30. I hurried to pay attention to the assembly. And I couldn't get it. Find customer service at the first time. Customer service asked me to wait. As a result, five minutes passed and there was no reply. I am in a hurry, because if I don't place an order today, there will be no such preferential price. Just ask when you can give me an answer. The customer service said that the problem had been fed back to the operation department. Because the operation department is off work, it hasn't replied yet. Send me a screenshot to prove it. I'm a little angry. Just reply and take care of customers after work. Is anyone on duty? The customer service said, pay first, and then return it to 30 yuan. The premise is to meet their conditions. I'll give him a screenshot and ask him to confirm. I repeatedly confirmed the communication, he gave me a refund, and I placed an order. Later, I got a little angry. Why does it say yes, I can't get it? Is it my problem or theirs? If I did it, I admit it. If it is their system problem, I will be angry. I also asked them if they had any coupons. Customer service said that others didn't respond to questions. They didn't care about coupons then? Or can people use it? I'm angry anyway. However, the customer service responded to me patiently. Otherwise, I will be short of breath. But I think this customer service is very polite and patient, so I am not angry. And it's none of his business. He's just a front-line customer service. Finally I placed an order.

Tell me about your experience in online shopping and customer service communication? Do you feel different?