Can I get a refund after the high-speed rail leaves?

Generally speaking, refunds are not allowed. The specific refund process is as follows:

1. When passengers request a refund, they should arrive at the station before the departure time specified on the ticket face, refund all the fares and check the refund fee. Under special circumstances, it can be handled within 2 hours after driving with the consent of the stationmaster of the station where the ticket is purchased or the ticket collection station. Group passengers shall not be later than 48 hours before driving.

2. Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, after confirmation by the station or bus, you can refund the difference between the fare received and the fare for the interval you have traveled, and check the refund fee. When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage; The same is true of peers.

3. Tickets that have been changed with the consent of the stationmaster of the ticket purchasing station or ticket collecting station within 2 hours after driving will not be refunded due to special circumstances.

To sum up, the high-speed rail ticket refund, like the ordinary train ticket refund, is handled before leaving the station. Under special circumstances, with the consent of the stationmaster, the refund can also be handled within 2 hours after the departure. Passengers who miss the EMU train can change to other trains on the same day within 2 hours after driving.

Pay attention to distinguish between several situations:

1. If the train is delayed after purchasing the ticket, you can directly find the change window 2 hours later and change the number of trains at the same destination for free. If all the trains on that day are full, a 20% handling fee will be issued if you go to the refund window to refund your ticket.

2. There is a change record after purchasing the ticket, and boarding is delayed, so it is impossible to change the ticket or refund the ticket.

3. No change or refund will be made within two hours after departure.

Legal basis:

Article 48 of the Regulations on Railway Passenger Transport

When a passenger requests a refund, it shall be handled in accordance with the following provisions, and a refund fee shall be charged:

1. Passengers must refund their tickets at the ticket purchasing station or ticket issuing station.

2. Before taking off, under special circumstances, all fares can be refunded within 2 hours after taking off. Group travelers must apply 48 hours before driving.

Passengers can't refund their tickets after they start to travel. However, if you can't continue to travel due to injury, you can refund the difference between the received fare and the already-traveled interval fare after confirmation by the station and the bus. When the passenger interval is less than the minimum mileage, it shall be calculated according to the minimum mileage; The same is true of peers.

4. When returning the ticket stamped with the word "OK", you should go through the formalities of baggage change first.

5. Platform tickets are non-refundable after being sold. The methods for refunding suburban tickets, fixed tickets and fixed tickets shall be determined by railway transport enterprises. When necessary, the railway transport enterprise may temporarily adjust the refund method.