It’s my first time to be a fully escorted tour guide. I don’t know the process. Please ask an experienced tour guide for advice.

The fully-accompanied tour guide service process is as follows:

1. Acceptance plan and pre-trip preparation:?

1. Read the plan carefully:?

Know the guest’s name, contact information, driver’s contact information and license plate number, pick-up time and location, approximate itinerary and reception standards?

2. Contact all parties?

A. Contact the guest: Inform the tour guide’s name and contact information, and confirm the time and place for picking up the group;?

B. Contact the driver who picks up the group: Inform the tour guide’s name and contact information, and notify the time and place for picking up the group. , check the itinerary;?

C. Contact the local tour guide to confirm the pick-up location and method?

3. Understand the itinerary:? Driving time: the driving time to the destination , the driving time between points;? Scenic spot situation: scenic spot tour time, scenic spot overview; matters needing attention?

4. Other related matters?

For example: key points of the train tour Check the number of train tickets, confirm the ticket time, and the berth status;?

What should the flight group do? Check the number of tickets, check the name and ID number of the tourists; send the team a bag and other matters?

5. ?Material preparation: certificates, tour guide items (such as guide flags, microphones, etc.), payment matters, plans?

6. ?Knowledge preparation: introduction to the destination, introduction to attractions, and local characteristics ?

2. The work process of picking up the group and after picking up the group?

1. Picking up the group on time:?

The car group should arrive 15-15 minutes before the group departure. Arrive at the pick-up location in 30 minutes; ?

Train groups arrive 1 and a half hours in advance (in urban areas), and are guaranteed to arrive at the train station 45 minutes in advance; ?

Flight groups arrive 2-2.5 minutes in advance hours (urban), guarantee to arrive at the airport 1 hour in advance (2 hours in advance for international)?

2. Count the number of people and confirm with the number of people in the plan:?

A . Confirm the number of people in the individual tourist group with the plan. If the number of people does not match the plan, should the planning and coordinating pick-up tour guide be notified in time?

B. The team should confirm the number of people, the number of tables, the number of rooms, etc. with the tour leader, and promptly Notification plan to coordinate with the local tour guide?

3. Welcome speech:?

Including welcome, self-introduction, introduction of the driver, expression of determination, expression of wishes, introduction of the itinerary, and precautions , a brief introduction to the destination, etc.?

4. Other tasks after departure:?

Car group: introduction to the route taken, adjusting the atmosphere on the car, interactive games, Arrange rest points along the way; train group: assist the tour leader in allocating train tickets, conduct regular inspections on the train, and provide friendly reminders of precautions; plane group: collect identity documents and check tickets again, explain security check and precautions on the plane; assist tourists Handle boarding passes and baggage check-in procedures?.

3. What is the work process after arriving at the destination?

1. Handover with the local tour guide, check the itinerary, role change?

2. During the meal Pay attention to meal patrol:?

Confirm that three dishes and rice have been served before dining. During this period, pay attention to the quality of tourists' meals, ask whether the taste is suitable, and communicate and make adjustments with the local tour guide in a timely manner.

3. After checking into the hotel, you should do a good job of reminding and assigning rooms, and patrol the rooms:?

A. Before entering the hotel, remind guests to store their valuables at the front desk, check the room facilities and Are the equipment complete and intact??

B. Cooperate with the tour guide to allocate rooms after entering the store (individual guests will be assigned rooms by the accompanying tour guide);?

C. Inspect the guests after entering the room Room; confirm the wake-up time and meal time with the hotel (the same as the time announced on the bus)?

4. Check-out work:?

A. Pick-up at the ground: coordinate with the location The tour guide collects all room cards and confirms that there is no consumption or loss in the room?

B. For tourists: remind tourists to bring all their belongings (especially documents) and confirm the number of people again?

5 . During the tour of the scenic spot:?

A. Cooperate with the tour guide to keep the team's actions consistent and not fall behind;?

B. Remind tourists of the gathering time; count the number of people at all times;?

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C. Should plane and train groups grasp the time of sending the group?

6. Other related work:?

A. On-site tour guide, team leader, and guests Provide a good connection function?

B. Strive for the benefits that tourists should enjoy (explanation, other services, etc.)?

C. Supervise the work of the tour guide (reasonable and appropriate)?

D. Do a good job in the team's financial work and confirm that the group payment is correct?

E. Check and confirm the return train tickets of the train group (especially pay attention to the monthly change)?

F. Confirm that the tour guide’s tourist opinion sheet has been filled in truthfully?

G. The accompanying tourist opinion sheet has been filled in truthfully?

7. Delivery of the group after the trip: ?

Give a farewell speech; confirm the route for sending the group and inform the tourists, arrange for the tourists to get off at the nearest place; and only leave after sending the tourists off?

4. Reimbursement work

1. Carefully fill in the settlement form and expense reimbursement form (see the sample of the Planning and Adjustment Department for filling specifications)

2. Planning and Adjustment Review

3. Financial Audit

4. Signature of the general manager

5. Final financial review?

6. Do a good job in relevant financial closing work (such as refunds, etc.)?

5. Later work ?

1. Fill in the accompanying diary?

Including route arrangement, decomposed quotation (car, meal, guide, door, accommodation), attraction features, local specialties, and precautions

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2. Tour guides regularly exchange experience in leading tours

Extended information

Service rules for fully-accompanied tour guides

1. Before joining the group, fully-accompanied tour guides , it is necessary to check the reception plan and related information, understand the comprehensive situation of the tourist group (persons), grasp its key points and characteristics, make necessary material preparations, and carry the necessary relevant documents and information. The day before picking up the group, the accompanying tour guide should get in touch with the reception agency to communicate the situation and properly arrange relevant matters.

2. The first stop group pick-up service should ensure that the tour group (travellers) can receive a warm and friendly reception immediately upon arrival, and the tourists should feel at home. Before picking up the group, the accompanying tour guide should learn from the reception agency about the detailed arrangements for the reception work at the station; he should arrive at the pick-up location half an hour in advance to greet the tour group; after receiving the tour group, he should verify the relevant situation with the tour leader ; Assist the tour leader in handing over luggage to the local tour guide; represent the tour group and individuals in delivering a welcome speech to the tour group(s). The welcome speech should include expressions of welcome, self-introduction, sincere desire to provide services, and wishes for a smooth and enjoyable trip.

3. When checking into a hotel, the accompanying tour guide should assist the tour leader to handle the hotel check-in procedures for the tour group, and enthusiastically guide the tourists into the room. They should also assist relevant personnel to handle the process of tourists entering the hotel at any time. Possible problems will require the tour group (persons) to complete the accommodation registration procedures, check into the guest room, and obtain luggage as soon as possible after entering the hotel.

4. The accompanying tour guide should check and agree on the schedule with the tour leader. If there are problems that cannot be solved, they should be fed back to the organizing agency in a timely manner, and the team leader should receive a timely reply.

5. Full-accompanying tour guides should inform local tour guides about the situation of the tour group, assist local tour guides in their work, supervise the quality of services in various places, and put forward improvement opinions and suggestions as appropriate, so that the reception plan can be fully and smoothly implemented. There are organic connections between stations, all services are timely and in place, and the personal and property safety of tourists are well protected, and emergencies are handled promptly and effectively.

6. When leaving the station, the full-accompanying tour guide should remind the local tour guide in advance to implement the transportation tickets and accurate time for leaving the station, assist the tour leader and the local tour guide to properly handle departure matters, and conscientiously do the tour group ( (or) transportation services.

7. When moving to a different place, no matter what kind of transportation they take, the accompanying tour guide should remind tourists to pay attention to the safety of their personal and belongings; organize entertainment activities, help arrange meals and rest, and make the trip more enjoyable. The group trip was fulfilling, relaxing and enjoyable.

8. At the end of the trip, the accompanying tour guide should remind tourists to bring their belongings and documents, solicit tourists’ opinions and suggestions on the reception work, express gratitude for their cooperation during the trip, and Welcome again.

9. After leaving the group, the tour guide should handle the remaining issues left by the tour group (person). Fill in the "Accompaniment Diary" or other information required by the tourism administrative department (or tour group) on time.

Commonly used equipment for full escorts: itinerary, group dispatch form, pen, notepad, calculator, tour guide flag, tour guide certificate, reserve fund, mobile phone, ID card, personal medicine, portable kettle, toiletries and A simple change of clothes, rain and sun protection supplies.