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How to apply for free refund for high-speed rail tickets during the epidemic

Generally speaking, due to the epidemic, passengers will receive notifications on their mobile phones. This is similar to a text message informing passengers that this train is temporarily suspended due to the epidemic. After receiving the text message, passengers can apply directly on the platform where they purchased their tickets. Due to the epidemic, they need to refund their tickets free of charge. This step is actually the same as the normal refund method.

Then make it clear to the customer service in a matter-of-fact manner whether the passenger's own area is a medium-high risk area or the area he is traveling to is a medium-high-risk area. Then the passenger needs to write down his specific location. If the area where the passenger is located is a medium-high risk area, but the train departure place is not a medium-high risk area. In addition, if the local prevention and control center stipulates that you cannot go out, you need to communicate with customer service in advance to inform the specific situation. Then apply for a refund.

If the passenger purchased the ticket offline, he or she can go to the agency that sells the ticket offline and ask them to apply for a refund. Or if the passenger purchased the ticket in the lobby, he or she needs to bring his or her ID card to the lobby to apply for a refund.

If passengers go to refund the ticket when they receive the refund notification text message, they can get a full refund and the refund speed is relatively fast. If there is an epidemic only in the passenger's location, you need to communicate clearly with customer service before applying for a refund.

The refund rules for high-speed rail mainly include refund methods, refund time, refund fees, etc. First of all, the refund methods include online refund and refund at the manual window of the high-speed rail station. Secondly, the refund time is at least half an hour before driving. The refund fee will vary depending on the refund time. Generally, the later the refund is, the more fees will be deducted. The more. A refund fee of RMB 5 will be charged for refunds made half a month before driving.

Legal Basis

"People's Republic of China and Civil Code"

Article 814 The passenger transport contract shall commence when the carrier issues a passenger ticket to the passenger. is established, except where the parties have agreed otherwise or have other trading practices.

Article 815 Passengers shall travel according to the time, flight and seat number recorded on the valid ticket. If a passenger travels without a ticket, travels beyond the distance, travels in a skipped class, or travels with a discounted ticket that does not meet the conditions for price reduction, he must pay the fare, and the carrier may charge an additional fare in accordance with regulations; if the passenger fails to pay the fare, the carrier may Refusal to transport. If a passenger under a real-name passenger transport contract loses his ticket, he can request the carrier to report the loss and reissue it, and the carrier is not allowed to charge the ticket price or other unreasonable fees again.