Telephone communication skills and presentation skills

Telephone communication skills and presentation skills

Telephone communication skills and writing, workplace life has never been easy. We often encounter all kinds of problems in our work. Telephone communication is a very common thing, so we should do simple things well. Let's share telephone communication skills and words.

Telephone communication skills and speech skills 1 1, keep yourself smiling.

Speaking with a smile, the voice will also convey a very pleasant feeling, which will naturally become more approachable in the ears of customers, so that every phone can maintain the best texture and help you enter the other party's time and space.

2. The volume and speed should be coordinated.

When people meet, there will be a so-called "magnetic field". On the phone, of course, there is also a telephone magnetic field. Once the magnetic fields of business people and customers match, the conversation will be much smoother.

In order to understand the other party's telephone magnetic field, it is suggested to use moderate volume and speech speed at the beginning of the conversation, and then adjust your volume and speech speed after recognizing the other party's characteristics, so that customers feel that you are in step with him.

3. Identify the caller's image and enhance interaction.

From the tone of the other party, we can simply distinguish the image of the caller. People who speak fast are visual, people who speak moderately are auditory, and people who speak slowly are sensory. Business people can give each other "appropriate suggestions" after distinguishing the appearance.

4. That won't take up too much time. Explain it briefly.

"Can you wait for me for two minutes? In order to make the other party willing to continue this call, the most common method I use is to ask the other party to give me two minutes, and when the average person hears two minutes, the idea of "it's only two minutes anyway, just listen and watch" usually appears.

Actually, do you really only speak for two minutes? It depends on personal skill!

5. Tone and intonation should be consistent.

On the phone, the opening remarks are usually pronounced in Mandarin, but if the other party's response is Taiwanese, I will immediately switch to Taiwanese to talk to the other party. Sometimes alternating between China and Taiwan is also a way to close the distance between the two sides. The main purpose is to "stand in the same magnetic field with the other side".

6. Make good use of telephone opening remarks

A good opening speech can make the other person willing to talk to the business people more, so besides "delaying for two minutes", what to say next becomes very important. How to know each other's thoughts better? Ask: "What do you think of the recently launched investment products?" Open questions like this.

Telephone communication skills and presentation skills 2 Telephone presentation skills 1: Efficient telephone communication.

Almost all calls made during working hours are work-related and very important and urgent, otherwise the boss or colleagues will find you on WeChat. Pay attention to the phone at this time, don't perfunctory conversation or deliberately not answer it. If the company phone rings, it is your responsibility to answer it. First of all, politeness is very important, which is not only related to your own image, but also related to the image of the company. Ask about the identity of the other party and the purpose of the call, and make records so that the corresponding treatment can be carried out after the call, and the company affairs will not be delayed.

Telephone conversation skill 2: When communicating by telephone, be kind.

Although the person on the other end of the phone can't see your expression and body language, your voice can also reflect your situation at that time. If you are impatient or listless, the voice on the phone cannot be gentle and friendly; The happier and friendlier you are, the more entertaining your voice will sound, and others will continue to communicate with you, so you can leave a good impression on each other. Therefore, whenever and wherever you communicate with people by telephone, you should keep your voice energetic, enthusiastic and sincere.

Tip 3: Pay attention to the sound when you make a phone call.

Calling is not selling vegetables in the vegetable market. You need to shout. If your voice is too loud, the other party will not be able to stand answering the phone, and you will also give a bad impression. Of course, there is one situation where you can speak loudly, that is, when you are on the phone with very old elders, because many elderly elders need to speak loudly because of hearing impairment.

For different telephone communicators, the methods used are different, and the volume is generally moderate. Of course, don't pretend to cater to each other, which is easy to feel when the other person is talking. In addition, some people habitually listen to others without making a sound, which often gives the other person an illusion that you are not paying attention to his conversation. You should answer "Yes" or "Um" or "Oh" at an appropriate time to show that you are listening to his conversation, so that he can continue talking without being interrupted.

Tip 4: Don't be perfunctory when calling.

Many times I get a phone call, but it's actually someone else asking. What you have to do at this time is to listen patiently and let him finish the story first. Don't interrupt others unless you have to. When you listen, you will have time to think about his purpose and needs of calling you, and you will have a clear idea of how to answer.

Paying attention to listening and understanding, having empathy and establishing affinity are the keys to effective telephone communication. When listening to the other person, remember never to be silent, which will give the other person the illusion that you are perfunctory.

Telephone conversation skill 5: hang up skill.

Before you hang up, communicate with the other person politely and give them a good impression. Don't ruin everything because of your wrong way of hanging up. Generally speaking, hanging up should be put forward by the caller, and then politely say goodbye to the other party, with a clear conclusion, even if you just say "thank you" and "goodbye", and then hang up.

Telephone communication skills and speeches 3 Effective communication methods

First of all, we should make clear the purpose of communication.

If the purpose is not clear, it means that you don't know what to say, and naturally others can't understand it, and naturally you can't achieve the purpose of communication.

Second, we must master the time of communication.

It is obviously inappropriate for you to let your communication partner discuss the next party with you when you are sweating at work. Therefore, in order to achieve good communication effect, we must grasp the communication time and temperature.

Third, it is necessary to clarify the target of communication.

Although you speak very well, you choose the wrong person, and naturally you can't achieve the purpose of communication.

Fourth, we should master the methods of communication.

You know who to talk to, what to say and when to say it, but you don't know how to say it, and it is still difficult to achieve the effect of communication. Communication means using the language that the other person can understand-including words, intonation and body language, and what you need to learn is to communicate effectively by observing these communication languages.

Fifth, it is a good attitude.

"Attitude is everything" is very popular now, and it does make sense. A person's mentality determines a person's attitude. Of course, the mentality in communication is also very important. Communication mentality is the root, communication knowledge and skills are the leaves, and positive or negative mentality plays different roles in communication. A positive attitude makes communication smooth, while a negative attitude hinders communication.

Sixth, grasp the four points of effective communication.

First of all, learn to appreciate and praise each other. Second, no matter who you associate with, you must have principles. Third, learn to persist, learn to wait, learn to seize opportunities, and learn to persist and make concessions in summing up and reflecting. Fourth, learn to be polite and choose communication again.

Seventh, it is to cultivate the consciousness of insight into the mind.

Freud's psychological analysis holds that psychology can be divided into id, ego and superego from the inside out. Id: It is the most essential thought in the deep heart, the subconscious, which is expressed as emotion;

Self: it is the prosecutor and ideological worker of the mind, which is manifested in reason, culture and cultivation; Superego: it is the "external environment" of the soul, which is manifested in law, morality and customs. As ideological and political workers, we should carefully observe people's minds, find out people's id and self, get deep into people's hearts, and truly do what employees think.

Simple ways to communicate effectively

1, mutual respect

Respect for a person is first manifested in your attitude. Every facial expression, the speed and intonation of every sentence can reflect your respect for each other, including your listening attitude when communicating with each other. Do you have the habit of interrupting others often or just expressing your opinions blindly? Only by giving respect to each other can we communicate better.

2. Confess your heart

Speak frankly about your inner feelings, feelings, pains, thoughts and expectations, but never communicate through criticism, accusations or complaints.

Step 3 listen attentively

In the process of communication, only by listening attentively to what the other party is saying can we hear the key points and advantages, including shortcomings and emotions. Only by understanding the key points can we say what the other person wants to hear, and only by understanding the advantages of the other person can we turn praise into an art.