Sentences with high emotional intelligence to reply to bad reviews

The sentences of high EQ replying to bad reviews are as follows:

1, dear, if you don't know the size before buying, you'd better consult customer service or refer to the size table on the details page to choose different sizes according to your own needs. At the same time, it is recommended to choose according to your body shape, but some errors are inevitable. After all, the fabric is different. Our baby is still very popular with customers, with quality assurance and perfect after-sales, so you can rest assured to order!

2. I will waive your courier fee next time. Can you rebuild your trust in our store?

This customer is very sorry. It may be due to our negligence in operation. You can point out our shortcomings in time in your busy schedule. Thank you for your criticism. For our shortcomings, our shop is willing to send you a bowl for free to compensate for your loss.

Your message reminds me of the future of my store.

I didn't eat well all night after receiving your bad review. Seeing the bad review you left, my sad mood made me lose control and lose my temper with my daughter. Seeing the bad reviews you left, I can't imagine how my store will face other customers tomorrow. Anyway, it's our fault. Can you give me another chance to prove our sincerity in serving you seriously?

6. Dear customer, I am very sorry. The problem of composition is not only your problem, but also a problem that we attach great importance to. Please contact the micro signal and telephone, and we will definitely give you a satisfactory result! Thank you for your feedback!