Personal wonderful experience of daily work of tour guides

Personal excellent daily work experience of tour guides.

When we are inspired and have a new understanding of life, experience is a good way to record, which can help us sum up our past thoughts, work and study. The following is my personal excellent experience in the daily work of tour guides. Welcome to read!

Excellent personal experience in the daily work of tour guides 1 Since I started my career, I need to constantly think and sum up besides taking a group internship. In my spare time, in the first half of 20__, I taught in Peiying Tourism School and gave a lecture on tour guide business, which was a systematic summary of my personal teaching career.

In the process of traveling, according to my own experience and requirements of tourism development and tour guide work, I sorted out and wrote 72 articles on tourism planning fantasy, deep thinking about summer camp, thin camel is bigger than horse, don't take tofu brain as improper food, don't treat people as people, humorous tour guide words, etc., and published them in Tongcheng magazine and among peers. In addition, Cangzhou Evening News also published many travel notes, such as A Trip to Laoshan, Seeking Immortals in Penglai, Travel Notes in Xishan and so on.

On September 20th, I took the intermediate tour guide qualification examination in Hebei Province and passed it.

During my work in a travel agency, I planned a series of tourism planning activities, such as trilogy summer camp, a thousand-person tour of Wuqiao Shuangbai Project, and a leisure group.

Think in practice, practice after thinking, improve myself and surpass myself. I firmly believe that my life will shine because of travel.

Personal Excellent Experience of Tour Guides' Daily Work 2 Chen Ou-Dee wrote, "You only smell my perfume, but not my tears. You have your rules, I have my choices, you deny my present, I decide my future, you laugh at my future, I pity you for always waiting, you can despise our youth, and we will prove whose era this is. The dream is destined to travel alone, and there is no doubt and ridicule on the way. So what? This is what I felt before I became a tour guide. I believe that if I do anything seriously, I will do it beautifully. However, my work as a tour guide changed my attitude and I found a better way out for myself. I find that I am not fit to be a tour guide.

Tour guide is a challenging job. First of all, you have to have a deep foundation, a strong heart and perseverance. This is the most basic skill of a tour guide. Give me an example of how I feel about my job.

I am a full-time tour guide, and everyone has their own ideals and interests. I like to travel around, and then write some small articles to earn some pocket money. So being a tour guide can be said to be one of my dreams. I didn't call the travel agency, but received some foreign friends or domestic individual travelers through the introduction of friends. My first experience with the tour group was driving ducks to the shelves. Tourists are friends of friends, and friends ask them to take the right path and let them eat, drink and be merry without any burden. So I crustily skin of head and have no idea of reception. Fortunately, I am very lucky. They are all introduced by friends, which is better for me. Think of me as a little sister. I don't ask my guide to explain. I just hope that I can let them have fun in a relaxed and pleasant scenic spot. I take them to eat and live, basically without any burden. This is my first novel, with a happy ending.

What impressed me most was being scolded by the guests for more than 40 minutes. I was scolded because I was young and tender and kept them waiting in line for more than 20 minutes. I am full of innocence, but I have learned a lot from it. I was careless. If I had told them to get up later in advance so as not to catch the morning rush hour, they wouldn't have to wait so long. If I had made an article in advance and learned that Zhejiang people are devout Buddhists, I wouldn't have been scolded so fiercely. They are all wealthy businessmen in big cities. Vacation is difficult. Such a high cost must require comprehensive and meticulous service. I am not only graceful, but also too gentle to hold them at all.

There are some good guests and some poor guests on the road. Once in Huanglong Cave, it costs 40 yuan to see a guest buying an ice cream at the door. It's sky-high. They gave me the wrong change. I was very angry and went to the business theory. I was thinking about tourists. I'm helping them. Not only were they ungrateful, but they also enjoyed themselves. I am really speechless. When negotiating the tour guide fee with me in front of me, she was very stingy and scolded me as soon as she got on the bus. For no reason, I am really helpless and innocent. I learned it from such unreasonable people in the world. I didn't kill them a penny, and she said she would complain about me all the way. She is really overbearing.

These tour guide experiences have broadened my horizons, made many friends and had many wonderful memories. I also gained a lot, both materially and spiritually satisfied. When I hold the fate of the whole regiment, reprimand Fang Qiu like a general and take my own soldiers to see the great rivers and mountains of the motherland, no one can feel the comfort in my heart. Every time I get on the bus, I pay special attention to the guests' food, clothing, housing and transportation. When we get to the place, we keep reminding the guests what this guest doesn't like and what's wrong with that guest. Everyone said that I was too kind to my guests and a little silly.

In fact, during the trip, I found that the nicer you are to some guests, the more they think you are going to cheat them of their money. For a young tour guide who just debuted, this feeling is very chilling. I walked a few more times and learned some skills. When I got on the bus, I stopped being respectful to the guests, but made myself look steady and generous, because I found that the guests were convinced of me. I won't recite the guide words when I explain. I have a small notebook, and I write every small part of every scenic spot into a short paragraph in the form of a story. If you have nothing to do, just go online and find some small details about these scenic spots and write them down. Over time, the explanation will be thoughtful and not so rigid.

I learned to set an example and take my time when receiving guests. In fact, people are a very strange thing. The more you spoil them, the worse they get. Although tour guides are service industries, they are not improper service industries. There is no need to treat our guests like our ancestors, because we have done nothing wrong ourselves. Of course, I care about my guests from the bottom of my heart, but if they are late and unpunctual, I will lose my temper. We are taking a team, not a person. I think a tour guide will do a lot of things with confidence if he regards himself as the leader.

When you are not in the business, you are very concerned about how to enter the business, whether the industry is good or not, how much income you earn, and so on. After I entered the business, I met many new people and asked me this question. Then finally, I'll give some advice to the newcomers. First of all, this industry is not as good as anyone thinks, nor is it as bad as anyone thinks. Depends on which angle you look at it. Some people say that tour guides are very profitable. I think if the purpose of being a tour guide is to make money, then I suggest you do something else. The work of tour guides is very unstable, and there are points in the off-season.

The average income is not much different from that of ordinary employees, but the hard work is hundreds of times. No insurance, no contract. Full-time tour guides only have enough food and clothing. You have the enthusiasm to be a tour guide, and you also want to study more and exercise your mind, so I think you should try this opportunity. If you are a connotative person, being a tour guide will definitely make you happy. You will meet different people, different things, different setbacks and enjoy different sense of accomplishment. It can be said that no other profession will enrich your life experience like a tour guide. You will also see different scenery and experience different life. Every time I get off the highway, I feel very comfortable when I see the sunset. When the trip is over and I return to my warm home, I will find that my home is so warm.

The excellent personal experience of tour guides in their daily work is about to pass. Now, I will put forward my own views on my personal work this year, the management of the company and my personal career planning in the future according to the unified requirements and standards of the leaders.

As a member of the company's tour guide department, with the joint efforts of leaders, managers and colleagues of all departments, my personal work has reached a new level this year. As an extraordinary year that I have experienced with all my colleagues since I first arrived in the company, I deeply felt the warmth of the company's big family, the concern of the leaders and the help and support of my colleagues, which enabled my work to be carried out smoothly and achieved certain results. I have also made personal breakthrough and growth in my work through continuous practice, which is inseparable from Qi Xin's cooperation with all my colleagues. Of course, in the face of some pressure and mistakes in my work, I deeply realize that only by facing up to my own shortcomings, being brave in pioneering and innovating, and giving full play to the wisdom of all my colleagues can we solve some problems and unnecessary troubles in my work. Looking back on _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Personal summary of personal business in the past year, business trip 12 times, meeting 8 times, traveling 3 times, reception 1 time. I hope that in the new year, I can work smoothly and have more opportunities to participate in various meetings and tourist receptions of the company and do my part for the company.

As an old employee, I want to have a better say in the management of the company. As a new employee, I just want to express my personal feelings and thoughts on the company's situation in the past year. I think the company's business has achieved good results in _ _ _ _, and the company's economic benefits have tended to a relatively stable upward trend, especially in July-September of _ _ _ _, the company's operation was relatively smooth, from company leaders to employees. Good results have been achieved. Over the past year or so, the company has been operating well, but there are still many problems in capital turnover, which have brought a series of adverse effects, such as insufficient funds for going out to do business, some contradictions between the hotel and us, and the problem that wages cannot be paid on time. I think the company leaders need to come up with a practical and reliable method to properly solve it, effectively safeguard and take into account the interests of all parties, so as to establish integrity. Another is that I think the company should define everyone's responsibilities and business scope, so that the rights and responsibilities are clear and well-founded, so as to avoid unnecessary contradictions and grievances among colleagues and destroy the good atmosphere of the company. The above is my understanding and personal feelings about the company in the past year. I only express my personal views. If there are similarities, it is purely coincidental, and the final interpretation right belongs to the individual.

Finally, for personal career planning, it is initially decided to take three years as a cycle, which belongs to short-term planning. I hope that in the next time, I will continue to learn and improve my professional level and work skills, be able to independently host large-scale conferences, strive for more hosting opportunities, and give full play to my subjective initiative, enthusiasm and innovation to contribute to the company in the future, so as to win more salary for myself. Finally, I hope the work goes smoothly.

Personal excellent experience of daily work of tour guides 4 Only by looking back can you feel the passage of time; Only by looking back can we know the harvest of a year.

This is a special year. Since the release of "_ _", many people have been enveloped by the shock brought by this doomsday movie. Who can clearly know whether we can really spend this day safely __- 12-2 1? Fortunately, on the morning of the 22nd, the long-lost sun shone on the earth, and a new year cycle was reborn on this day, and the annual inspection of tour guides followed.

There are not many working days this year, but I have to say that there is a brand-new breakthrough: I finished my work independently for the first time; Deal with the romantic debts of the guests for the first time; Take a guest in a wheelchair for the first time; For the first time, I was trapped in Weizhou Island due to wind and waves; For the first time, I completed the works of Chongqing Wulong, accompanied by the whole process and grounded. Many people say that being a tour guide for three years is equivalent to walking for 30 years. Although the basic steps of each group are the same: receiving the plan, receiving the group, taking the trip, sending the group, and reporting the aftermath. Speaking of it, this process is very simple, but each group is different. Every group will experience something they have never experienced before, so as to further improve themselves and let them know what their shortcomings are and what energy they should supplement.

People have their own strengths and qualities. Facing different levels of guests, what should a real leader of a group do?

First: Listen carefully.

After receiving the plan, you are the executor of this plan, which means that you will always be the real leader of this team, regardless of the position of the guests. Leadership does not dominate the world. You can do whatever you want. Leaders need to listen, listen to the opinions and suggestions of the following employees, coordinate and negotiate with the leaders, drivers and full escorts (local escorts) of the guests, and * * * serve a collective well, so that this collective can give full play to its own light, have fun and buy happily!

Second: it's hard to be confused.

For those disobedient guests, always deliberately find fault, the best way is to be confused. In the process of carrying out the plan, it is inevitable that there will be places that are not well taken care of in one way or another, so there will be cases where guests from such places will play as tour guides. But I want to say that the conflict between guests and tour guides is by no means accidental. No one will suddenly get nervous and hit people for no reason. Every fruit has its reasons. When you feel that the guest is deliberately embarrassed, you should coax him with words first to prevent emotional intensification. If I can't be provoked, can't I hide? I completed my mission seriously, and then inquired about the specific situation of this guest from the leaders and other guests. When he finds fault again and again, please ask the leaders to come forward and solve this problem together! However, as a tour guide, don't be arrogant, and don't be arrogant. When a guest makes an unreasonable beating or swearing behavior, you should use legal means to protect yourself and safeguard your legitimate rights and interests and image for yourself and the tourism industry.

Third: meticulous service.

Many tour guides think that I am just a tour guide, only responsible for guiding and explaining, as long as I can complete the task and sign the opinion sheet. Now, if you sign an opinion form, more guests will return to their destinations in front of one set and bring another set. More often than not, the opinion form doesn't work. They simply refused to admit it, saying it was because of the good words of the tour guide, or because they were intimidated by the tour guide. There are many reasons. Then, as a tour guide, we should provide every guest with meticulous service. In a team, the team leader is the backbone. Naturally, it is necessary to coax more and discuss with the team leader in detail, so as to reveal the true face of a team leader in this group. For the guests who deliberately find fault, I still think it is better to give him a certain degree of praise in front of the whole group. Although there is some flattery, a guest who likes to find fault just wants to be taken seriously. Remember his name and shout it out from time to time, and this person will be very happy. For the elderly, the sick and the disabled, it is even more necessary to provide meticulous and thoughtful services, such as getting on and off the bus, going up and down the stairs, reminding you to take medicine or have an injection at any time, and so on. In short, no matter how small the tour guide work is, it is also a big deal. Do your best to do every link well and do the work better, so that the guests will see it in their eyes and keep it in their hearts, so that you can do it well enough to make the guests embarrassed!

Fourth: keep the evidence.

This is a key point. When you encounter a complaint, don't worry, find another tour guide and at least one guest at the scene, listen to the guest's complaint together, and record your on-site handling process in the form of recording; The same method is used for unreasonable and critical guests. Ask the guests if they are satisfied when sending the group, and record the guests' answers. Leave an opinion sheet for the guest who you think has opinions to fill in, and tell him clearly at the same time: your opinions will affect the recovery of the tour fee, which will be a very urging and reminding for our suggestions, and will also urge us to better improve the tour guide service, and at the same time clearly record the conversation between us and this guest. Evidence is a powerful and true proof to prevent guests from going back on their word, which is stronger than anyone's words and deeds!

Fifth: the aftermath.

Many tour guides will say: send it away and touch it after the Year of the Monkey? Indeed, maybe we will never meet in this life, and more likely, even if we do, we will never know each other. Because we meet many people every day, it is impossible to remember all the guests. But after each tour, it is more appropriate to call the guests to say hello after completing their own summary work. On the one hand, we can listen to their suggestions again, on the other hand, we can leave a good impression on the travel agency and strive to win the next business for the travel agency.

Personal Excellent Experience of Tour Guides' Daily Work 5 The year of 20 _ _ (20 _ _) is coming to an end, and only when you look back can you feel how time flies. Only by looking back can we know what we have gained.

I have been a tour guide for two years. My full-time job for more than half a year last year exhausted me physically and mentally. I tried to give up, but I chose to stick to it for various reasons. In order to persist, in order to continue, I joined the _ _ family. One year, I experienced ups and downs and left behind experience. 65438+1October 20__, the first grounding of dough in June is a new challenge for me who has never grounded dough. Coupled with my unfamiliarity with scenic spots and routes, I was extremely nervous before joining the group. Fortunately, the group was successfully brought down. So far, * * * has brought sixty-three regiments. The following is a summary of the tour in the past year:

First, be familiar with the route and make full preparations before joining the delegation.

A, before the whole escort, you must first understand the situation of the destination and matters needing attention. (Ask for a receipt when collecting money from the tour guide)

B, understand the situation of each scenic spot. Especially holidays.

Second, serve with heart.

Travel is service. Service is the key. In addition to explaining, tour guides are services. Service with heart, regardless of the quality of the guests, service with heart is always right. But the service is different from the waiter. When eating in a restaurant, if the restaurant is not very busy, there is no need to serve. Sometimes, low-quality guests will treat you as a waiter when they see what you do as a waiter. If the restaurant is busy, help serve. I remember when I was a full-time escort, an excellent receptionist told me that an excellent tour guide is a tour guide, not a waiter. Service also depends on the situation and specific things.

Third, pay attention to coordination, improvise, and change with the same.

Don't panic when problems arise, but deal with them promptly and decisively. In July, I took a group of staff from _ _ to _ _ for recuperation. For various reasons, the briefing before departure was not held, which led to a series of situations when the bus went to the airport. Although this matter has nothing to do with the tour guide, because the full-time tour guide with the tour group is ourselves, we had to apologize and appease the guests' emotions at that time and try our best to reduce the company's losses.

Fourth, I hate less when I use books.

Many times, I will be speechless by a guest's question. Once I brought an elderly group and talked about the _ _ group, a retired old teacher asked, is _ _ a person? At that time, I could only say sorry with shame. I really don't know if _ _ is a _ _ person. After joining the league, I found that he was a _ _ local. I don't know a person who has made great contributions to _ _. If you go to see more at ordinary times, guests will not be embarrassed to ask.

20__ years is also a special year for me. I completed the ground connection independently for the first time, handled the traffic accident for the first time, sent the injured old man to the hospital in the middle of the night for the first time, and sent the plane to the airport for the first time, only to find that the door was closed. ...

Many people say that being a tour guide for three years is equivalent to 30 years of life. Although the basic steps of each group are similar, take the plan, take the group, take the itinerary, send the group and submit the account. The process of each group is simple, but each group is different. Why don't you go to Wan Li Road to study thousands of books? You can learn a lot from what you have seen and heard on the journey. This is a rare treasure.