How to have a good relationship with customers in business?

First, know how to advance and retreat in Fiona Fang.

To do business, you must first be a smart person who understands the world. Among daily friends and relatives, people who know the world are often popular and do things smoothly. In fact, business is the same, because no matter what business you do, in the final analysis, you still deal with people. If you want to establish a good relationship with people in all aspects, you can't be confused, but you must be able to advance and retreat. To be a smart businessman, you must first be a smart person who gets along with others. This is the iron law of business.

1. Pay attention to etiquette and personal image in business communication.

In business communication, etiquette and personal image are the basis of establishing a good business relationship. Some people are naturally careless and informal, which is not a person's fault, but it is a big mistake to bring this style into business relations. If you are a smart person who knows the way of the world, you should change similar habits and try to make etiquette and personal image add points to your business relationship.

When talking about business, we should make good use of the first impression effect; Don't ignore the details of offering cigarettes and tea; Calling each other's names can quickly narrow the distance between them; Don't let clothes ruin your business relationship; Know how to use business cards to achieve the best results; Pay attention to etiquette when shaking hands with people; Pay special attention to the etiquette between men and women.

2. Abide by the hidden rules in business.

All walks of life have their own rules. There are clear rules that are put in the open for everyone to abide by and show to outsiders, and there are hidden rules that everyone understands, but they cannot be put on the table and should not be known to outsiders. When dealing with people in business, we must understand and abide by these hidden rules, otherwise we will run into a wall everywhere and be rejected by insiders.

Don't easily confront the media; If you have money, you must earn it with everyone; Do not solve commercial conflicts by illegal means; Don't get involved in factional disputes of others.

3. Low-key can bring good popularity in business.

Doing business also needs relationships. The word "do" shows the complexity of relationships in business and the difficulty of establishing relationships. Businessmen are busy with profit-seeking, and if they don't handle the relationship with "doing" in the face of interests, it is inevitable to fight for a chicken to fly a dog; If a businessman has two dollars in his hand, he is arrogant and doesn't take people seriously, he will inevitably exclude himself from all kinds of relationships. Keeping a low profile and seeking popularity is tantamount to paving a golden road for your own career.

Offending one person indirectly affects one hundred people; It is wise to keep a low profile as a businessman; Further accumulation, less publicity; Don't be so foolish as to have too much wealth and too few friends; Don't be trapped by a false name; The philosophy of "second child" is a clever choice.

4. When dealing with customers, it is especially necessary to grasp the discretion of speaking Fiona Fang.

The relationship with customers in business is the most important relationship, which determines the success or failure of your business. When doing business, you must be familiar with the world before you can speak-especially when dealing with customers, being good at grasping the balance between speakers and circles is the best embodiment of being familiar with the world.

Open the customer's chatterbox; Impress people with what customers like to hear; Treat customers to find a leverage point to speak; If this road is impassable, why not change it? Don't ignore telephone communication; Correctly treat customers' "no"; Use "soft words" to calm customer complaints.

5. Be good at using gifts as a stepping stone to establish business relations.

It is normal to give and receive some gifts in business dealings. Gifts within a certain value range are different from commercial bribery that violates the law. Small gifts that the other person likes are not necessarily valuable. As long as the other person likes it, as long as you can convey your goodwill, you can quickly narrow the distance between the two sides. But who is the gift for? Send what? How to send? This should not be done blindly, but should be timely, timely and reasonable.

The role of small gifts in business communication should not be underestimated; Properly release your goodwill with gifts; Gifts have a lot of knowledge; The exchange of gifts between units should also pay attention to skills; Give gifts in an appropriate way; A "gift" can do business all over the world.

6. Beware of being hurt by unhealthy business relationships.

The so-called unhealthy business relationship here means that one party always wants to achieve the goal of self-interest by harming others and benefiting themselves. One of the manifestations of ignorance of the world is to simplify the relationship between people, which may not be a big problem in daily life, but if you often make such mistakes in business relationships, you will not be able to distinguish which business relationships are healthy, trustworthy and need to be maintained, and which ones need to be left with room or be highly vigilant. In this way, you are easily influenced by unhealthy business relations.

Be sure to keep your business secrets; Beware of conspirators; Always be highly vigilant about business relations; Pay attention to prevent contract fraud; Correctly evaluate the strength of business partners; Prevent the other party from engaging in the trick of "death upon arrival"; It's never wrong to take precautions before they happen.

7. behave appropriately in business transactions.

Drinking, eating, drinking tea and chatting are indispensable links in business communication. Through this informal contact, the two sides can have more and deeper exchanges, increase understanding, strengthen knowledge and enhance feelings. But in similar business occasions, we must not be too open-minded and have no scruples. You know, your improper performance will ruin your image and even your business relationship.

Try not to refuse the invitation of business partners; Drinking and talking on the wine table is a science; Basic principles to be followed in treating guests; Only by accompanying guests can we get along well; Do a good job of welcoming customers; For door-to-door customers, we should receive them more attentively; Learn to guide each other to talk more.

Second, master interpersonal resources.

Interpret your business from relationships. There is a classic line in the movie world without thieves: 2 1 what is the most precious in the century? Talent! So what is the most important thing for businessmen in the 2 1 century? Relationship! Mastering rich and practical interpersonal resources is equivalent to having a sword that gallops freely in the business world. Therefore, all business experts are experts in establishing and maintaining interpersonal relationships and controlling interpersonal resources.

8. When talking about business, you can't ignore the exchange of feelings.

Business is business. Don't let your feelings get lost and affect your business. There is nothing wrong with this statement. What is wrong is that some businessmen go to extremes and always show a business face. In fact, in the process of talking about business, if we strengthen a little emotional communication, we can make the conversation easier and smoother. Only when the principles are properly grasped can proper emotional communication be beneficial and harmless, so as to draw closer the relationship between them and further promote business transactions.

Quickly close the distance with strangers through emotional communication; It is a wise choice to make friends first and then talk about business; Might as well reveal some privacy and increase intimacy; Appropriate compliments, talk about money first; Find the similarities between the interests of both sides in the exchange; To communicate feelings, we must first understand each other's psychology.

9. Using your own wealth to build a personal network is an outdated business experience.

To do business, you must have your own sales network. As important as the sales network is the network of contacts, which is the so-called connections. In practice, it is often necessary to establish contacts first, and the contacts are prosperous, and the financial pulse will naturally be smooth. Seeking wealth through contacts is a circuitous business process. On the surface, it's a bit tortuous. In fact, winding and secluded, often reach the "destination" faster.

Establish business network based on relational network; Learn to get along well with others when doing business; To establish contacts, we should pay close attention to several key figures; Seriously treat the principle of relationship that must be deeply considered; Be good at drawing lessons from and summarizing some secrets of maintaining contacts; Try to add more dignitaries to your contacts; As long as you are willing to study, you can always find a good teacher; Don't exclude the big boss from the network; Strengthen contact by making friends with celebrities.

10. Effectively handle the relationship between business and friends.

A clever businessman should be good at making friends and be able to properly handle the relationship between friendship and business. Don't hurt friendship because of money, and don't ruin business because friendship and business are not proper relationship. The key is to distinguish which friends are doing business and which friends can contribute to each other regardless of interests. At the same time, over time, business friends may also develop into intimate friends; Once friends in life have a relationship with business, they need to re-examine it from the perspective of interests.

Learn to be a diplomatic friend in business; Get valuable advice from friends; Expand your circle of friends through other people's circles; Making friends with business people should follow the basic principles; Follow the old adage that "one's own brother is clear".

1 1, we should make good use of the lever of integrating resources for our own use.

It is impossible to do anything by yourself in business. Smart businessmen are good at finding leverage from interpersonal relationships. Everyone has their own interpersonal relationships, but only those who care about business will regard these relationships as unique and indispensable resources for doing business. By systematically integrating these resources, you can always find the borrowing point you need. Every borrowing point is a soaring platform, which will make your business level jump higher and higher.

Find the trick of borrowing money, and you will never worry about money again; It is natural for friends to help with business; Give play to leverage on the basis of giving play to the advantages of both sides; Borrow a loud gold signboard; It is most convenient to get water from the well you dig.

12. Businessmen should try their best to handle the relationship with customers.

The purpose of a businessman to reserve contacts is nothing more than to do a good job in business, and finally sell the goods and get the money back, and the customers who buy your goods and give you money naturally play a decisive role in it.

Win the trust of customers with integrity; To make money, first win the hearts of customers; Making money and customer satisfaction can have both; The premise of establishing a good relationship with customers is to respect others; Good at dealing with different types of customers; Doing business must follow the service concept of satisfying customers; Try to establish lifelong contact with customers.

13, getting sincere help from subordinates is the prerequisite for success.

The reason why the sea becomes a sea depends on the integration of a trickle; Businessmen can achieve great things by tolerating talented subordinates. As the saying goes, no one is perfect, and gold is not enough. If you are harsh, like a grain of sand in your eye, who will stay with you for a long time? As the saying goes, a fence has three piles, and a hero has three gangs. For contemporary businessmen, if they want to have a prosperous career, prosperous business and rolling financial resources, they must attract and cultivate talents. Therefore, dealing with the relationship with subordinates is an important topic for everyone.

Treat all subordinates equally; Treat subordinates with a positive attitude; Comfort depressed subordinates; Most of them are employees; Employees-the real pillar of the company; Let employees be your backup at critical moments.

14, to do business, we must first get on well with all walks of life.

The commercial field is a public relations battlefield without smoke. In this invisible battlefield filled with smoke, if you don't have enough interpersonal network, you will be unable to move.

If you miss the business, you must do a good job in social relations and good relations. In modern society, businessmen's production and business activities are by no means independent and alone, let alone irresponsible and arbitrary. Enterprises must carefully and seriously play their role in social conflicts and social responsibilities, properly handle conflicts and responsibilities according to the set goals, and make enterprises embark on a stable and healthy development track.

Building relationships with the community should be the first priority in doing business; Correctly handle the relationship between commercial activities and public welfare undertakings; Correctly handle the relationship between enterprises and shareholders; Correctly handle the relationship between enterprises and science and education circles.

Third, believe in harmony.

There are only eternal friends in business, but no eternal enemies. When it comes to business, the first word people think of is "competition", so we often see business rivals and business partners always fighting with each other. Judging from these phenomena, it can be said that the cooperative market in business is temporary, while competition is eternal, and competition has become the main theme in business. At the same time, we found an opposite law. The more people who do business, the more they believe in the business philosophy that peace is the most important thing. In their eyes, there are no eternal enemies, only eternal friends. Therefore, they always get more help from their friends than obstacles from their opponents in business.

15, making money with kindness is the last word in business.

Why can harmony make money? Because being kind to others is the basis of establishing good interpersonal relationships, especially in business. Make a scene in one breath, and fight to the death for a little profit. The result can only be a loss of fortune and popularity. Being kind to make money is the soft truth of life, and it is also the hard truth of seeking financial business.

Don't hurt your temper for small profits; If you can give up small profits, you can seek big profits in "harmony"; If you don't take advantage of others, you can always maintain a harmonious and profitable situation; If you can win in business, you can really win; Avoid making enemies in business.

16, being good at cooperation is equal to embarking on the fast lane of making money.

Some people say that partnership business is not easy to do. Indeed, we have seen many business tragedies and comedies that begin with "harmony" and end with "evil points". Once good friends become collaborators, the interests of both sides will inevitably conflict. However, many times cooperation is an inevitable choice, so how to cooperate with people happily is a problem that businessmen take seriously.

Looking for a new starting point for commercial take-off in cooperation; Seek cooperation with the same interests; Only the awareness of thinking for each other can ensure the success of cooperation; It's better to support each other than kick down the ladder.

17. Only by choosing the right partner can business be harmonious.

Harmony is not just a matter of servility, but a matter of unilateral concessions. The wisest thing to do is to have a process of identifying, judging and selecting partners before cooperation. Although the other party's cooperation conditions are very generous, after fully evaluating the other party's temper, behavior and business philosophy, if it is difficult to cooperate, it will resolutely not cooperate. After such screening, we can find a suitable partner and ensure the success of cooperation.

Choose collaborators under certain principles; Let the cooperation produce the effect of 1+ 1 greater than 2; To achieve smooth cooperation, we must put an end to infighting; Don't measure cooperation by friendship; People who are good at cooperating with others know the business philosophy of taking advantage of small things.

18. When dealing with competitors, the word "and" should also take the lead.

There is a saying that "peers are enemies." On the surface, everyone eats the same pot. If you eat more, I'll eat less. There seems to be no reason not to be an "enemy". This is only from the perspective of competition. Competition is inevitable, but it should be orderly, and at the same time, we can take the word "harmony" as our idea and strive for a win-win situation.

Competitors can also develop together; Also benefit competitors; Good for evil can reduce the smell of gunpowder in competition; The expansion struggle should also be based on harmony; * * * The glorious situation was reached under the compromise of both sides; Giving charcoal in the snow is better than icing on the cake.

19. Only with eternal integrity can we have eternal friends.

It is not enough to make money by a superficial smile and harmony. Others trust you, respect you and admire you. Only when you are "harmonious" will someone respond, which is won by the business style of being honest with others. As long as you are honest with others, you will always have friends in business. Honesty is the premise and core of "harmony is precious".

Honesty can win people's hearts; Honesty is sometimes the only way to turn Gan Kun around. Reputation is the fulcrum to balance risks and benefits; Honesty is the loudest brand of businessmen.

20. Take a step back to realize the desire of a broad sky.

There is a saying in China that "take a step back and broaden the horizon". In business, retirement is great wisdom. With this wisdom, you won't fall into darkness. Otherwise, how to seek a "harmony"? Everyone wants to have a vast sea and blue sky that can jump and soar at will, but only smart businessmen know that this wish can only be realized by taking a step back. If you can always find your own way by taking a step back and the world is in your control, "harmony" will become the normal state of your business.

Take detours as a straight line to achieve the purpose of doing business well; To save face for others is to leave a way out for yourself; A business that everyone knows can make money; Adjust the mentality of retreat; Say no when it's time to say no; Give up meaningless stubbornness; Learn to step back and adjust your mood; Put it down if you can afford it; Don't be obsessed with your own way, which leads to internal disharmony.