Taobao 7-day return rule without reason

When the buyer wants to return the goods because of dissatisfaction after receiving them. If the goods are returned due to quality problems, all postage must be borne by the seller. There is no reason to return the goods within seven days. Quality problems are defined as damaged or incomplete goods. Return and exchange need complete outer packaging, accessories, labels, etc. Upon receipt of the goods; The purchased goods have been washed, worn, damaged or the logo has been removed, and will not be returned; All pre-ordered or customized special sizes are non-refundable. The buyer shall bear the return and exchange of non-commodity quality problems. Special reminder: In order to avoid the economic loss caused by the detention of the goods, the buyer should send all the returned goods back within the specified time (based on the time shown in the logistics receipt waybill). If the return cannot be sent after the specified time, the buyer and the seller shall negotiate the handling method by themselves. Legally speaking, if the quality of the goods is acceptable, the physical store has no obligation to return them. However, the law does not say that clothes bought in physical stores can't be returned if the quality is good. So whether you can return the goods depends on how you negotiate with the store.

Just successfully returned a 168 T-shirt. Let me talk about my experience:

1. First of all, we must put ourselves in others' shoes. Don't return the goods without proper reasons. This is not easy for everyone. We should also know about shops.

If you must return the goods, don't be afraid of being looked down upon. Usually, if you return the goods, the boss will be in a bad mood, and it is normal to roll your eyes at you. If you are afraid of the boss losing his temper, you'd better not go. You can easily get angry with yourself.

When negotiating with your boss, you must be calm, and don't quarrel with your boss, because your blood pressure will easily rise when you quarrel, and you will do impulsive things, which is not good for everyone. After all, a dress is not a big deal. Everything should be reasonable. When returning clothes, you must be clear about your reasons for returning clothes. At the same time, you should find some useful legal provisions and store rules (such as unconditional return within 7 days if there are rules in the store), which can help you convince people that as long as you are reasonable, the boss is human and will not make trouble without reason.

Legal basis: Article 39 of the Consumer Law stipulates that disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.