What are the shortcomings of shopping guide in the work? How to change it?

As a retail manager, I think the biggest deficiency of shopping guide is sexy but not cheerful, not enthusiastic and lively enough;

The seemingly simple job of shopping guide is not suitable for everyone. Some people are naturally introverted, afraid of strangers and not good at talking. Such a person should not be a shopping guide.

If there is nothing wrong with your personality and you are still not self-motivated at work, consider a few questions. First, do you want to do it? Don't do it if you don't want to do it; Second, find a sense of accomplishment at work, such as customers because you bought the right product; Third, a job with no sense of accomplishment and high salary will not be done well; Fourth, establish correct values and outlook on life; Life can't be too lazy, and work is the same. You should have basic professional qualities.

Fifth, no one is perfect, don't be too hard on yourself; No one can do the best;

Sales is the work of serving customers to solve their needs and problems. It is not so much what is lacking in the work as how to improve, change and pay attention to some problems of serving customers well in the sales process.

Tell me about yourself. I used to do face-to-face sales, that is, I ran some supermarkets to distribute goods to merchants and push new products. I didn't know anything at first, and it was difficult in the process of promoting new products. Before you finish, many merchants refuse or think that the product is ok, but it is normal that they can't get on the bus first. After all, new products merchants will be afraid of not selling well and not being accepted by the market. After that, they learned from some old salesmen and gradually became more and more experienced in the market. In fact, this is similar to a shopping guide, and many of them are similar. Then share your own views, shopping guides and salesmen. I think the main points to pay attention to are: ① Service, the first impression of customers when they enter the store is the decoration and display of the store and the service attitude of the shopping guide. If the clerk ignores you and ignores you, I believe everyone will have a bad impression of this store and will not necessarily come to this store for consumption next time. Good and enthusiastic service will make customers feel valued and respected. The shopping guide should be good at listening to and helping customers and giving a good suggestion to customers' problems, which is also the basic in the sales process. (2) Professionalism, the professional understanding of the goods you sell also determines the trust of customers. A good shopping guide must first know his own goods, their advantages and disadvantages, prices, materials, manufacturing techniques, selling points and so on. , as well as the characteristics of other competing products, in order to answer customers' questions and help customers choose and compare. Customers believe that they will not only call you again when necessary, but also introduce their friends, colleagues and family members, so they are very professional. 3 mentality; First of all, we should have self-confidence, positive attitude and ability to resist pressure, and how to deal with the problems encountered by colleagues at work. In sales, the shopping guide may encounter excessive demands or wonderful things from customers, so he should adjust his mentality in time so as not to affect his work or the service of the next customer. When they encounter other problems, they should actively face and solve them. A good attitude is also necessary to do a good job in sales and shopping guide.

Constantly improve ourselves, learn new knowledge, believe in ourselves, whether we are shopping guides or other jobs, we are trying to do better!

You can do a small survey and give some small gifts after the survey, so that you can know what you lack.

The job of shopping guide is very simple to say. She can sell goods, understand sales skills, have good language skills and good communication skills. She can do whatever she wants and sell whatever she wants. The lack of shopping guide is that she didn't do it with her heart, didn't find her own sales skills, didn't study hard, didn't teach how to take it, and didn't learn it well. It's nothing I can listen to, just looking around. To understand the product and understand the product, she has to do it with her heart and use the service.

Hello, I'm Shanshan, and I'm glad to answer the question "What are the shortcomings of shopping guide in the work and how to change it".

First of all, let me talk about the shortcomings of shopping guides I encountered in the actual shopping experience: I think the biggest shortcoming is that individual shopping guides don't respect customers, especially those who seem to be unable to afford products. I think whether customers buy products or not, as a shopping guide, they should treat each other with courtesy, which is the minimum professional quality of shopping guides.

Secondly, let's talk about how to improve this problem. Shanshan believes that shopping guides should join induction training to let them know more about their jobs. Then we can strengthen customer supervision and implement reward and punishment measures. In order to improve the service quality of shopping guides.

That's my answer. I hope my answer is helpful to you. [Send heart] [Send heart] [Send heart] [Send heart]

First of all, change your mind, instead of treating working hours as a torment.

Customer-centered, no complaints, no watching and no buying.

As long as you work hard and hold that everyone is your good friend, there is nothing to see. Maybe you will buy it.