When a customer says "I'll think about it again", replying like this will definitely seal the deal!

I believe every foreign trade friend must have had this experience: In order to persuade foreign customers to place orders, you have invested a lot of time, energy and even money, made countless phone calls, and sent hundreds of emails. , but foreign customers are indifferent and answer you with "I have to think about it again" every time. This situation is quite common for foreign businessmen. How would you generally respond to customers in this situation?

It is often seen that some salesmen may comply with the customer's request and say: "Okay, I won't disturb you now. If you have any questions or needs, you can contact me at any time." Some sales staff may Insist on finding time to talk to the client, and even reserve a time and place for the next discussion.

But you can think about it. What percentage of people can finally achieve the desired results by using the above methods? Are customers really thinking about it? What are customers thinking? How long will the customer consider it? In fact, in addition to making customers more hesitant and indecisive, leading to poor communication with customers, these practices are of no use at all!

In order for customers to overcome their worries of "I still need to think about it" and relieve their inner resistance, we must understand what customers are thinking. Here I will share with you 8 effective and easy-to-use words, so that everyone can learn to use them immediately and effectively force orders!

1. Identify the three biggest points of resistance for your customers

“I completely understand where you are coming from. In fact, most of our customers need time to think before buying. At the same time I would like to ask, are you mainly worried about the cost and effectiveness of the product, or are you still unfamiliar with our company?”

When you finish saying this, shut up. Wait for the customer to confirm which is their biggest resistance point, or if there are other greater resistance points.

2. Find out the truth

"In most cases when I hear clients say, 'Let me see,' it means they no longer need our services . Can you tell me about your situation? ”

Many salespeople are afraid to ask customers such questions because they think that when they ask, the customer will probably say: “Yes, we really do. No need." Isn't this just shooting yourself in the foot? But in fact, if you boldly ask the customer about his true situation, you are more likely to know what the customer really thinks and turn the situation around. Even if the client doesn’t really need it, you can avoid wasting time!

3. Ask the customer what he is thinking

"I understand. Excuse me, what are you thinking about? Is there something wrong?"

Many times , when your customers say "I have to think about it", they are actually considering the information they already know, or they don't know enough about your product. You can't leave the customer alone to think about these issues. You should help your customers think and facilitate their decision-making.

4. Set Time Limits for Customers

“You make a lot of sense. Well, what should I do if I don’t hear back from you by [date]? ”

This question can be said to be the simplest and most direct among the eight words. Maybe you should try this method first. This question is easy to remember and use, and can guide the customer to tell you his actual situation. If you ask this question properly, you will ask for a lot of unexpected information and discover many hidden opportunities.

5. Tell your customers frankly what you think “

Sometimes it’s a good idea to tell your customers frankly what you think. Focus on attacking your customers’ pain points and tell them How much will you lose if you don’t solve this problem?

6. Guide the customer to the next step

“What you said makes sense. If I were you, I'd need to take time to think too. Do I need to follow up with you next, or can you make a decision now? ”

The great thing about this presentation is that the client will feel like you are on their side, and everyone can decide what to do next and when. For example, you and the client might have a phone call next week Talk and the customer will give you a final answer.

7. Figure out who will make the final decision

"I understand your situation. After all, it is your team that decides whether to buy or not. So besides you, I also need to work with you Which does your team discuss? Or what are the key points I can give you to facilitate communication with your team? ”

In the final stages of decision-making, your customers may need to make a final purchase decision? Discuss with others beforehand. Therefore, you should properly guide your client on how to negotiate with his partners and give your client strong support.

8. Tell the client that you will continue to follow up and set a time

"Okay. Then I will contact you again and again next week. What do you think?"

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The customer said: "I have to think about it." When did you think of it? Is it because all opportunities have slipped away? You want to set a time limit for your client to consider so that you can create a sense of urgency for your client. Of course, you don’t have to push the customer too hard. Generally, 5-7 working days is appropriate.