What does insurance customer service do?

Question 1: What is the after-sales service of Ping An Insurance? That depends on where you interview. Sales department? Or a branch?

The real Ping 'an back office, that is, Ping 'an employees, need a bachelor's degree or above and a related major (depending on what position you are applying for) to be eligible for an interview in a branch, and it must be a branch, not a branch or sales department. Such employees sign labor contracts with Ping An and enjoy welfare benefits.

For interviews in branches and business stores, high school (technical secondary school) education is required, and various positions such as back office, after-sales and assistant are required. Are working hard for business development. Even if you are not forced to do business now, it is a transition for you to do back office work, and finally doing business is the real purpose. And you don't have any labor contract relationship with Ping An. In other words, it is equivalent to personal employment. The so-called assistants and the like are all tricks to satisfy those with strong vanity. Of course, you also have a salary, but you are definitely not a Ping An employee and do not enjoy all kinds of welfare benefits of Ping An. You and peace are two subjects, and they are irrelevant. Of course, if you interview your department manager, I value you very much and like you. I'm not sure if I can give you 10 thousand a month and then give you all kinds of benefits These are all uncertain things. Who knows if it is possible. But even so, you have nothing to do with peace, at least not legally recognized.

Let's talk about Ping An's business. This is a very good and challenging job, and the income is controlled by myself. You can also develop your skills and exercise your abilities. That's what most recruiters say In fact, although they exaggerate, Ping An's business really exercises people, not just Ping An's business, but all businesses exercise people. You have to understand that if you pay more, you will get more, especially in business. You don't have to be tired, as long as you don't complain when you pay.

All right, that's all. If you don't want to do business, find out whether the interview place is a branch or a sales department, and the branch can continue. The sales department, go away, don't waste time. The department manager can't give you 10,000 yuan in January unless you are A Niu's younger brother and Niu C's older brother.

Question 2: What are the after-sales services of insurance companies? Generally speaking, the after-sales service of insurance companies is customer service, but the names of insurance companies are different. For example, China Life Insurance and China Ping An are both called Customer Service Department, while Xinhua and Huaxia are both called Business Management Department, but generally speaking, they all provide services to customers after accepting insurance policies. It can be roughly divided into several types of work: contract post: it is responsible for the preliminary review of the insurance policies returned by the exhibition salesmen, and then it is entered into the system, and the status of the insurance policies is tracked until the positions covered. If the customer requests to cancel the application during this period, he will also be responsible for handling it for the customer; Security post: As the name implies, it refers to the operator who changes the project within the scope of all terms proposed by the customer after the insurance contract comes into effect and before the insurance contract expires. Because Ping An Gang is equivalent to a subcontract signed by the customer and the company, the customer should be informed in writing after the operation (but now Ping An Insurance Company is more advanced, and the customer can make some changes by phone or online account). Claim post: during the validity of the insurance contract, investigate the cases within the scope of claim settlement. There is also a renewal of insurance posts, and the insurance premium for the next year will continue to be paid from the second year of the policy. The renewal post is responsible for urging the on-the-job salesmen to carry out exhibition and collection business. For the insurance policy left by the salesman, we call it an orphan list, so the renewal post is responsible for serving such customers and charging a reminder fee. But the marketing you mentioned, that is, field work, that is, salesman, needs to pass the agent exam, hold a certificate, study the courses of insurance companies, and go out to exhibit, but an agent can only represent the products of one company.

Question 3: What exactly do the after-sales service personnel of China Life Insurance do? Be specific. As long as you have a resume online, the insurance company will come to you.

Because their daily task and business is to call job seekers for an interview, the company will give them money-salary increase, bonus and headcount fee.

When you get there, it's the insurance company. Of course, they also advocate that insurance also belongs to the financial industry and so on.

No matter how you apply, it's called LASS exam, money, training, research, training fees, instigating you to take the insurance agent qualification certificate to sell insurance.

They dare not say how much the basic salary is, but only a bunch of unrealistic problems and lofty goals.

For example, if you are willing to listen to the boss's arrangement and operate for 2 to 3 thousand yuan or even over 10 thousand yuan a month, it is not a problem.

Even if you ask them what their basic salary is, they will list some unrealistic methods to calculate your basic salary.

He Chuan will tell you, for example, if you sign a contract with a customer and the contract is 1 to 20,000, then your basic salary is 1 to 2,000.

If you ask them if there is a basic salary in case there is no performance this month,

Their answer is that you don't work hard enough, don't want to succeed, and don't know how to start from the bottom.

I dare not answer directly. In fact, there is no basic salary without performance.

There is only one purpose, to pull you to be the kind of person who sells insurance everywhere all day, and he himself:

1, there is no basic salary (there is also a basic salary of responsibility. How much performance do you have to sell to get this basic salary of responsibility? I give you the commission after the insurance policy is finished, and you also need to pay personal income tax and business tax);

2. There is no labor contract (it is an agency contract, not a labor contract, which is not covered by the labor law and cannot be managed by the labor department);

3. No benefits (no basic salary, no benefits);

4, no social security (not labor relations, no social security, the other party will sell you commercial insurance for you to buy);

5, not a formal employee of an insurance company (a business department, a director or manager can recruit people under the banner of an insurance company. So when many people go to the interview, the employees of the insurance company will ask which manager called you, because the manager who is in charge of calling you here can continue to lie to you.

Every day, we have to pay for transportation, telephone and activities.

Selling insurance will give you a high commission, and if you can't sell it, you won't pay your insurance agent a penny.

If this industry really has such high pay and low requirements,

Why do you have to come uninvited Everyone wants it, but no one wants to do it, or they can't stay if they find it.

Insurance companies and their trustees know how to preach and convince you that this so-called insurance agent qualification certificate is necessary.

As a result, many people were fooled by them to sell insurance. It's easier said than done. If you can't sell it, there's not even a northwest wind.

Unless you are not a person, but a so-called talent,

Can make rich owners, strangers on the street,

Those potential customers who are annoyed by your phone call and greet your family in the most vicious language,

After listening to your words, I'll beat around the bush. Do you think it's possible?

So what else can you do to attract customers besides selling them to friends and family?

By so-called sincerity, so-called diligence? This is all piled up by time.

Without months or even years of accumulation, why should strangers believe you?

In your twenties? Or your worthless diploma? Or are you eager to make money?

There is a saying that "a great achievement will destroy a thousand bones", which is very appropriate to describe the insurance industry. You are a rookie, and your network is limited. It is difficult to live on commission for a long time. It will take you a year or two to find a job again, which will delay your time.

Don't listen to the sales promotion of those people upstairs and downstairs. These people strongly advocate that enthusiasm can overcome all difficulties, because the insurance company can pay for his lectures. As for how you make a living after enthusiasm, they won't care.

Question 4: What does the customer service specialist of China Life Insurance Company do? Customer service specialist is another way of saying that a salesman.

First of all, if you are a salesman and don't have a basic salary, your income depends entirely on the premium commission.

Secondly, if you are an exhibitor upstairs, you have a basic salary, but the basic salary must be based on your usual activity and other performance management regulations of the company. The basic salary upstairs is 500. You may not get 500. .

Question 5: What does the after-sales service of the insurance company mainly do? The after-sales service department of the safe should be the regional development department, and it should also run the single insurance. It's just that the second team, which is different from marketing, has an additional area and some orphan lists. Before you go, you should understand: First, Ping An will only give you a basic salary for six months. In half a year, there will be money if there is performance, and no income if there is no performance. Second, you have to bear the cost of the exhibition industry yourself. Without the bill, your investment will be in vain. Third, selling insurance is a very tiring job, which is often rejected, and it is not a very decent job. You should have the confidence to take many blows. But doing insurance work also has some advantages: first, your ability can be greatly improved, and insurance work is very training. Second, if it is done well, the income will be considerable. The average monthly income of salesmen who have worked for more than three years is 5000 to 6000, and the monthly salary of directors is usually above 654.38+0,000. The monthly salary of the class director is usually 30,000 to 40,000, and the regional manager often earns one million yuan a year. The promotion channel of the third insurance company is very clear. As long as you have the ability, your promotion computer has the final say, and you don't have to go through interpersonal relationships. If you understand these three advantages and disadvantages, you will make a wise decision.

Question 6: What is the customer service of China Pacific Life Insurance Company? I used to work in the Pacific and left after two months. When I say customer service, I actually want you to sell insurance. When I did it last year, my basic salary was 600. There are no five insurances and one gold. There is no basic salary after three months. All by royalties. There is no basic salary after selling insurance, and it depends on business commission. Pay on the 25th of every month. If you leave your job before 25th of this month, you won't get your basic salary last month. I advise you not to go. Insurance is pyramid selling. Go in and join the job, and pay 500 yuan deposit (500 in Changzhou area) to give you the job number. I won't refund the deposit to you until two or three months after I leave my job.

Question 7: What are the main responsibilities of insurance after-sales service? In two cases, the first one, regardless of the title, is actually an insurance salesman. The second one, if it is really selling posts, is responsible for the preservation of insurance contracts. Generally speaking, it is the modification and termination of insurance policies, or it may be an insurance claim post.

Question 8: What does the insurance after-sales specialist do? On the surface, he wants you to renew your insurance, settle claims and pay a return visit to those who have already bought insurance. It sounds easy, but in fact he wants you to develop new customers on the basis of a return visit. To put it bluntly, he is an insurance salesman in disguise. If you can't do it, you won't get paid. My friend did this and found it difficult to do it.

Question 9: What exactly does the customer service staff of China Ping An Insurance do? Most insurance companies in the insurance industry have been doing customer service. In the task of tight time, they are busy getting sick every day, collecting premiums and picking up. The customer's emotions are sent every day, and the premium is less than his home. After answering the phone, the words are very nice. After saying the wrong thing, the customer went crazy and the service evaluation was wrong. Busy with work, the company turns around every day and changes its face. Low salary, frequent overtime, red eyes and worn shoes! Do customer service, be calm, but not impatient! What do you want to do? I wish you success in your life and career here! It's not easy to be a customer service when you say this. It is with these friends that the insurance industry in our country can develop rapidly!