It is polite to say "thank you". Please talk about the charm of politeness in communication.

Polite expressions such as "thank you", "sorry" and "please", if used properly, will play an unexpected role in reconciling and coordinating interpersonal relationships. "Thank you", no matter how little help others give you, say "thank you" sincerely. The correct use of the word "thank you" will make your language full of charm and make the other person feel warm. Pay attention to the other person's reaction in time when thanking. When the other person is at a loss for your thanks, you should explain the reasons for your thanks to him in concise language. Thank others for their gratitude. Thanks can be answered by "nothing, you're welcome", "I'm happy to help" and "I should". "Sorry", learning to apologize in social occasions, is a panacea to ease the possible tension between the two sides. If you step on someone's foot on the bus, an "I'm sorry" can dissolve their unhappiness. The most important thing when apologizing is sincerity. Not apologizing first seems to pass the buck. At the same time, we should pay attention to apologize in time, and hesitation will lose the opportunity to apologize. When you need annoying help on foreign occasions, say, "Excuse me, can you pass me the tea?" Can reflect a person's modesty and self-cultivation. "Please", almost whenever you need to trouble others, "please" is a polite expression that must be said. Such as "sorry", "please forgive", "please stay", "please eat", "please advise", "please wait a moment", "please take care of" and so on. Frequently using the word "please" and using euphemism and politeness are naturally the best ways to lower one's position and raise the other's position.

Polite expressions in life

Ten words of courtesy: "Hello, please, sorry, thank you, goodbye". Meeting terms: good morning, good afternoon, good evening, hello, nice to meet you, please give me more advice and take more photos. Words of thanks: Thank you, I'm sorry for the trouble, I'm really sorry, please, thank you for your help, etc. Disturb each other or apologize to each other: "sorry", "please forgive", "sorry", "please wait a moment", "please forgive" and so on. When accepting each other's thanks and apologies: "You're welcome", "You're welcome", "It's all right" and so on. Farewell words: "Goodbye", "Welcome to come again", "Have a nice trip" and "Please come again". Taboo: Hello, I don't know, idiot, you don't understand, you can go to hell, nonsense, pig head and so on.

Polite language at work

Answer the phone language 1, hello! This is the XXX unit (room). Who are you looking for? 2. This is me. Who is this, please? ..... go ahead. 3. What can I do for you? Don't worry, I'll do my best. You're welcome. This is what we should do. 6. Comrade 6.XXX is absent. Can I take a message for you? Would you please call back later? 7. Sorry, please consult XXX Company (office) for this business. Their phone number is ... (Comrade XXX is not the phone number, his (her) phone number is ...) 8. You have the wrong number. This is XXX (room) of XXX company ... It's all right. 9. Goodbye! Calling language 10, hello! Excuse me, are you XXX company (room)? / Fourth, the reception language 14 Please come in! 15, hello! Comrade, who are you? 16, who are you looking for? 17. He (she) is not here. Can I take a message? 18, XXX unit (or Comrade XXX) is in XX building, I will take you there (or indicate the location). 19. Sorry to have kept you waiting. Please sit down (have tea). 2 1, this is me. what can I do for you? 22. Please wait a moment. I will handle it for you as soon as possible. 23. We will handle your complaint as soon as possible. 24. I'm sorry about this question. Please leave your contact number, and we'll get back to you after we study it, okay? (The above 23-24 sentences are also suitable for answering the phone) 25. You're welcome, please take care! I'm sorry to bother you. 27. Excuse me, which room is XXX? 28. Is Comrade XXX there? Thank you very much (for your trouble). Please stay.

Polite service terms

1. Basic requirements of politeness: ① Speak respectfully and have a steady attitude; ② Speak politely, concisely and clearly; ③ Speak euphemistically and enthusiastically; (4) Pay attention to the art of language when speaking, and strive to be graceful and euphemistic; ⑤ Pay attention to manners and expressions when talking with guests. 2. "Three lightness": walking lightly, speaking lightly and operating lightly. "three don't care": don't care about the beautiful language of the guests; Regardless of the impatient attitude of the guests; Ignoring the unreasonable demands of individual guests. "Four Diligences": Oral Diligence, Eye Diligence, Leg Diligence and Hand Diligence (Brain Diligence). "four don't talk": don't talk rude words; Do not swear; Don't speak sarcastically; No service. "Five tones": greet guests when they come, answer when they ask, apologize when they make mistakes in their work, apologize when they are helped, and send them away when they leave. "Six polite expressions": greetings, entreaties, apologies, thanks, honorifics and farewell. Eleven polite expressions: please, you, hello, thank you, sorry, goodbye. "Four service taboos": contempt, negation, contradiction and irritability. 3. Basic requirements of honorific service: ① pleasant and clear language tone; ② The language content is accurate and substantial; 3 sincere and cordial tone; ④ Speak Mandarin well; ⑤ Language expression is just the opposite of benefit. Basic expressions ① When guests come to the restaurant, the welcoming staff will say "welcome", "welcome" and "hello". (2) "Thank you" and "Thank you" are used when guests bring convenience to the waiter's work. (3) "Please wait a moment" or "Please wait a moment" is used to indicate that we can't provide services to our guests immediately, and in a responsible manner. (4) "Please wait a moment" or "Please wait a moment" is used to apologize for disturbing or causing inconvenience to the guests. ⑤ "Thank you for waiting", and warmly apologize to the waiting guests. ⑥ "I'm sorry" or "I'm very sorry" is used to say sincerely and politely, because it has caused trouble or inconvenience to the guests. ⑦ "Goodbye", "Take your time" and "Welcome next time" are used to show enthusiasm and sincerity when guests leave.