Comprehensive collection of sales staff interview questions

This is the collective wisdom of the department. Since we are facing the pressure of recruiting more than 100 people, we have brainstormed and summarized it here for our reference for interviews or applications.

1. Oral expression skills (pay attention to language logic, rhetoric, mantra, language amplitude, etc.)

1. Please use about 3-5 minutes to introduce it first Go it alone!

2. Please first tell us the basic situation (scale, products, market) of the company you have recently worked for (depending on your resume).

3. Where are you currently working? What are the main work contents of the position? Who are the main customers?

4. Please briefly introduce your study experience.

5. Please briefly introduce your growth process.

2. Flexibility (also involving work attitude)

1. Why do you want to leave the company you are currently working for? (The answer may be salary or growth space or interpersonal atmosphere or others. Continue to ask after the answer is completed) `Have you communicated with your supervisor or direct superior about the above issues? (If not, ask about the reason; if so, ask about the process and results)

2. In addition to the work experience on your resume, what other fields will you pay attention to (or do you have other potential interests or whether What other careers do you want to try and engage in)? ——(If yes, continue to ask) What advantages and disadvantages do you think this has with your current career? ——(If not, continue to ask) Don’t you feel that your knowledge structure is a bit narrow or your interest is poor? Can you tell me about your future improvement plans?

3. What do you value more when choosing a job? (It may be growth space, training opportunities, platform for performance, salary, etc.) (If salary is not ranked first, ask) - Can you talk about your psychological expectations in terms of salary? (After answering) Then what you just meant can also be understood this way: the salary can be appropriately lower than your psychological expectations, right? (If the salary does not seem too concessional, you can ask) Some people say that earning a future is more important than making money. How do you understand it? (If salary ranks first, ask) - Some people say that earning a future is more important than making money. What do you understand?

4. What aspects do you feel you have not done well in your previous work experience similar to the position offered by our company? (If the answer is yes, ask) - What improvement measures do you plan to take in future work? (After answering, continue to ask questions) Think about it again if you come to work in our company, are there any additional improvement measures? (If the answer is no, ask) - You don’t seem to be constantly pursuing excellence. Do you think you are qualified for the job we provide you?

5. Which one do you think is more important to the company, Rowan in "Letter to Garcia" or General García who recommended Rowan? ——(If you answer Luo Wen, ask) Don’t you think that today’s enterprises are facing a situation where “horses with a thousand li li are common, but Bole does not always”? ——(If answer Garcia, ask the reason) ——(If answer two If both are possible, ask why).

3. Hobbies and Interests (Breadth of Knowledge)

1. What are your hobbies and interests outside of work? Are there any hobbies that you are good at?

2. Which of the professional courses offered by the university are you most interested in? (After answering, ask) Talk about your relevant views on your interests. )

3. How do you understand the relationship between natural sciences (such as mathematics) and social sciences (such as political economy), or what are the similarities and differences between the two?

4. Tell us about your personal understanding of the prospects and survival paths of the industry our company operates in.

6. Talk about the knowledge you currently want to learn or make up for.

7. If you had to choose again, would you change your professional field?

4. Emotional control (stress tolerance)

1. Our work and life journey is not smooth sailing. Let’s talk about what happened in your work or life or study experience. How did you overcome a setback or low point? (If the answer is no such experience, ask) - Is your life too smooth, and growth is often accompanied by failure? Where do you think your growth comes from?

2. Please give an example of your personal experience to illustrate your ability to withstand difficulties or setbacks?

3. If your boss is a very strict person with strong leadership skills who often puts great pressure on you, what do you think are the advantages and disadvantages of this leadership style for you? ．

4. Your leader has assigned you a task that you have never touched before. How do you plan to complete it? (If you have a similar experience, please tell me about the completion experience.

5. Have you ever been unemployed or temporarily unemployed? Tell us about your life attitude and mood at that time.

6 , Have you ever had an emotional failure or unsatisfactory experience, and what impact did it have on your life at that time and now?

7. If you like someone, but you are not interested in it? After he (she) confessed his love, he was rejected and said that it was impossible for him or her to be together. The reason for the rejection was that she already had a boyfriend, but she did not hate you. What action would you take next?

8. If someone intentionally exposes your shortcomings or your privacy in public, how would you handle it?

9. Talk about one or two of the most stressful things in your past career. And talk about how you overcame it.

10. Talk about one or two things that made you feel successful in your past career, and what inspiration it gave you.

< p> 5. Self-motivation and self-confidence

1. Talk about the success stories and factors in your study experience.

2. Talk about your expectations for success. Opinion.

3. What qualifications do you think you have for this job?

4. Tell us about your career positioning plan in the next 3-5 years.

< p> 5. How do you view the difference between learning at school and learning at work?

6. Talk about your recent charging experience and its benefits to you.

7. How do you think about winning and losing in the game?

8. Talk about something or a person you have seriously pursued, and talk about the process and results.

9. Some people say: Satisfaction ÷ desire = happiness or success, that is, happiness is the degree of satisfaction of personal preferences. For example, an old man with a full family and filial children thinks that he has the same sense of success as Li Ka-shing. How do you understand? p>

6. Sense of responsibility and belonging

1. Please describe the characteristics of the corporate culture that you think are most suitable for you in the companies you have worked for.

2. If your boss blames your subordinate for failing to complete the tasks assigned to him on time, who do you think is responsible and why?

3. Describe how you completed the tasks assigned by your boss. Thoughts and processes.

4. What thoughts and actions do you have when your group is at a competitive disadvantage?

5. In cross-organizational tasks, because there are too many involved? Members may end up with the phenomenon of "lack of responsibility". How would you feel if you were in this situation?

6. Do you feel the same sense of loss every time you leave your job? Do you still have contact with one or two of your bosses or colleagues?

7. Ability to influence others

If you are the person in charge of something. It is easy for you to get others to listen to you; however, when you are not the person in charge, it is very difficult to get others to listen to you. If you want to develop your ability to influence others, you must establish personal relationships through the same ideals and goals as others. Candidates who have the ability to influence and inspire others are often able to get colleagues and clients to support their views and goals. The following questions can assess the applicant's ability in this area.

1. Please give an example of a time when you made someone do something he didn't like to do.

2. Please describe an experience in which you involved others in and supported your work, and ultimately achieved the desired goal.

3. Suppose you find that one of your co-workers has done something immoral. What methods will you take to make this co-worker correct his immoral behavior?

4. If management wants to adjust work procedures, this will harm your job. What would you do to convince management not to do this?

5. Please tell me about an experience you had: one of your bosses always assigned you work tasks at the last minute. What measures have you taken to change your boss's working methods?

6. I want to know how you get an employee to take on more responsibilities or take on a job that he himself finds difficult?

7. I want to know if you have encountered such a situation: an employee in the department is unwilling to do his or her job. What steps did you take to change this situation?

8. Please tell me if you have come up with any ideas that can solve the problems in your department? How did you pitch your idea to your boss?

9. Tell me about an experience like this: You introduced a very unpopular idea to your employees. What methods did you use to reduce employees' aversion to this idea?

10. Describe an experience where you had an employee with mediocre performance. What methods did you use to improve his work efficiency?

8. Effective communication skills

Communication is a very important part, especially for sales staff. Interviews are a good way to assess people's communication skills. During the interview, you have the opportunity to understand whether the ideas expressed by the candidate are persuasive, whether the concepts are clearly described, whether the ideas are organized, whether the wording is accurate, whether the candidate can attract the listener's attention, and whether the candidate can maintain a relationship with the other party. sight, etc. The following questions are mainly used to test the communication skills of candidates.

1. Please tell me a situation like this: someone cannot speak clearly, but you still have to listen to him. How do you answer his question?

2. What conditions should a good communicator have?

3. Please tell me how others see you?

4. Please tell me about a time when you worked with a person who had very bad habits. How did you get the other person to change his bad behavior?

5. If you are asked to speak at the company's board of directors, how should you prepare your speech?

6. I want to know about the most challenging communication problem you have ever encountered. Why do you think that experience was the most challenging for you, and how did you cope with it?

7. What do you think is the most difficult communication problem? Why?

8. What do you think is the key to good communication?

9. If a conflict between two of your colleagues has affected the entire team, and you are asked to mediate the conflict and enable both parties to the conflict to solve the problem on their own, what would you do?

9. Sales ability

Among all the jobs in the company, the job of sales staff is the most complex. This may be because customers first purchase the services of the sales staff before purchasing the company's products. It could also be because sales methods have changed dramatically over the past decade, from advertising to consulting services. It may also be because good salespeople need to master many opposite or even contradictory skills:

(1) listening and speaking skills;

(2) product knowledge and people's taste;

(3) Sales strategy and market penetration strategy;

(4) Communication skills that are persuasive but do not use tricks;

(5) Have both the desire to achieve better personal performance and a strong awareness of serving customers;

(6) Flexible and principled;

(7) Proactive and proactive in doing things, And good at working with others. Here are some questions to assess

a candidate's abilities in this area.

1. Please tell us about the most difficult sales experience you have ever encountered. How did you persuade customers to buy your product?

2. What are the three main reasons why people buy products?

3. How much do you know about our product production lines and our customer groups?

4. What do you like most and least about sales? Why?

5. How would you feel if you were rewarded?

6. What is your typical working day like?

7. In order to achieve success, what four qualities should a good salesperson possess? Why do you think these qualities are important?

8. What is the difference between telemarketing and face-to-face marketing? What special skills and techniques are needed to make a successful telemarketing call?

9. In your previous job, what methods did you use to develop and maintain existing customers?

10. You give a sales course to new employees. What will you teach in class? Why?

11. Please talk about the most typical sales methods and techniques you used in your previous job.

12. Tell me about an experience like this: The sales task assigned to you is very large, and the time to complete the task is very short. What method did you use to ensure that the sales task target was achieved?

13. Have you ever exceeded your sales target? How did you achieve such performance?

14. Generally speaking, how long does it take from contact with a customer to completion of the final sale? How can this time period be shortened?

15. How can you turn a casual buyer of your product into a regular buyer?

16. When you take over a new marketing area or a new customer group, how can you make these people become your regular customers?

17. What preparations should be made in advance when making sales calls?

18. How do you handle paperwork that is not related to sales activities?

19. Please sell this pencil to me.

20. What do you think is the most important feature of a sales call? Why?

21. Which do you prefer, dealing with existing old customers or dealing with new customers? Why?

22. If a customer has been buying products similar to yours, but the price is much lower than yours, how should you convince this customer to buy your product?

23. What qualities and skills can make you stand out from many salespeople?

24. Suppose you encounter such a situation: your products and services are indeed needed by a certain company, but many people within that company strongly demand to buy the same product with lower quality but cheaper price. When a customer asks for your opinion, what should you say?

The above can also be used as questions for personal growth and self-questioning and answering.