Write a hotel-centered composition.

1. Write an article about my hotel and my home. The bell of the new century has rung, history has turned a new page, and * * Hotel is writing a more brilliant chapter with a new look.

Looking back on the growth process of the hotel, I have a lot of thoughts and feelings; Facing the future of the hotel, I have a firm belief and strong fighting spirit. Every step of the hotel's growth is closely related to us.

Perhaps, we are dissatisfied with being criticized by the leaders and full of grievances for being insulted by rude guests. However, how can you see the rainbow without experiencing the wind? How can Shuang win the recognition and recognition of guests without setbacks?

We were overjoyed when we found a telephone number for our guests and got their praise. We are very excited when we are thanked by a guest who lives outside the hotel every day. Therefore, the switchboard operators have become friends they have never met before, and they have also become the most loyal guests in our store.

The cordial greetings and friendly smiles reflect our concern for every guest.

Time is ruthless, the passage of time will take away our youth and beauty, and the tempering of life will sharpen our lofty aspirations, but Ann will never extinguish our consistent service enthusiasm.

We study at work, make progress in study, surpass ourselves in progress, and shape the best image of hotel people. We admire others' outstanding talents, and we envy others' successful careers, but we will never look down on ourselves for this. We are small flowers under the big tree, emitting our own unique fragrance; We are a trickle, merging into a river, singing our own songs happily. You can't go to Wan Li Road without accumulating steps; You can't become a river without a small stream. Isn't this a form of reflecting the value of life?

Holidays are usually busy days for hotels. In order to maintain the good operation of the hotel, everyone in the hotel works tirelessly and gives up the rest day without complaint. Sometimes after work in the middle of the night, I have to drag my tired body to other departments to work overtime. In order to receive large-scale meetings, employees who lost their mothers rushed to the hotel after receiving temporary tasks, ignoring the crying children at home, because everyone regarded themselves as an indispensable part of the hotel and regarded the hotel as their warm home. We will always remember the oath of the hotel: I will always be an honest person; I will do my duty and do every little thing well; I will treat every colleague with love and tolerance; We will take the satisfaction of our guests as our work goal, and we will take the prosperity of the hotel as our ideal in life.

In order to keep up with the trend of the times and avoid the embarrassment when communicating with foreign guests, we began to study constantly again. Because we know that only by constantly enriching ourselves and perfecting ourselves can we fundamentally improve our cultural literacy. Because we are young, we have the unique vigor and vitality of young people, and we have the same ideals and pursuits.

At this moment, I don't want to use flowery words to describe everyone in the hotel. I just want to tell you: "this is us-hotel people in the new century, fighting hard in the wave of competition!" "

It is not a pair of wings that can fly everywhere. But we always try to fly to higher goals. We will use our wings to draw the most beautiful arc under the blue sky. We will become soaring eagles, fighting and dancing in the sky!

2. Help write an article about the hotel. At the beginning of 2005, Guangming Hotel put forward the goal of creating a four-star hotel, determined to take the opportunity of creating a star hotel to comprehensively improve the service and management level of the hotel. For more than eight years, all hotel cadres and workers have always paid attention to people-oriented training, seeking development by management, survival by quality, seeking benefits from management, actively establishing rules and regulations and strengthening training. Established a special rectification team for Chuangxing, worked out a rectification timetable for Chuangxing, implemented responsibilities at different levels, and set a time limit, so that the strong atmosphere of Chuangxing was integrated into every corner of the hotel. In response to the rectification suggestions put forward by the Provincial Tourism Bureau, the hotel has carefully rectified the front office, catering department and housekeeping department 19, which has promoted the management of the hotel to a new level.

In the process of competition and differentiation with traditional star-rated hotels, it adopts chain operation and is located in an economically developed city with convenient transportation and complete living facilities. Different from star-rated hotels, it does not have a large number of leisure and entertainment places and service facilities, but makes full use of the mature community service network near the hotel. Put an end to the excessive luxury decoration of traditional star-rated hotels and enjoy * * * and entertainment facilities.

All hotel cadres and employees firmly establish the concept of "judging stars is not for judging stars", play an exemplary role in the hotel industry in the city, earnestly achieve energy conservation and emission reduction, people-oriented, scientific development, realize the benefits of hardware star, software star and star, and make Guangming a real four-star hotel.

3. Seek a hotel-centered speech of "reviewing history and looking forward to the future". It's 65438+February, 20**, and it's time to review history and look forward to the future. Throughout the whole year of 20 10, everything is so calm, dull and ordinary, and in this extremely ordinary year, how did we spend 20 10 safely?

Since management is the key, let's talk about 20 10 sales. The sales task set at the beginning of the year is to sell 9 million yuan throughout the year, and the task is divided into each month. Except for the decrease in sales in March compared with the same period of last year, other months were slightly higher than the same period of last year (including internal expenses). In terms of task completion, except for one or two months, the plan was overfulfilled in most months, and the reward of excess bonus was given. So up to now, the sales plan of 9 million has already been completed, depending on the data that can be overfulfilled compared with the same period last year. It's just that the February sales of 65438 don't seem optimistic. To this end, the manager specially called us for a meeting to encourage morale. Let's make persistent efforts, stand on the last shift and strive for maximum sales.

In addition to business work, training and management work are also interspersed, and monthly regular meetings and training work are also orderly. Because this year is unremarkable, the training of public security system has also increased a lot, including not only Shanghai-style safety training, but also stricter requirements for front desk registration, as well as foreign affairs household registration training for entry and exit of Haidian Branch. Our front desk staff actively participate in every training and strive to improve their professional quality.

Of course, there are many changes in 20 10. First, the biggest change is from station service to sitting service. There are many regular customers in the hotel. Whenever they come to the store, they often say something like "Hey, the table has changed, it's good, it's more imposing." "Very good, more intuitive and more comfortable." The guests feel good. As service personnel, we sincerely thank the leaders for their care, and the more comfortable office environment also makes our colleagues work hard happily. Followed by the wall-mounted TV at the front desk, repeated Peking University scenery films, hotel introduction films, check-in guest registration requirements, warm tips for check-in guests, etc. This also allows the guests who check in and check out at the front desk to pass the time and fully feel the enthusiasm and thoughtfulness of the hotel. In addition, the hotel also responded to the national policy and adjusted the salary for everyone, starting from the second half of 20 10, which made the employees feel a lot of comfort and more motivated to work hard. Also, the business center has been leased to the dealership of Capital Travel Agency and reopened. It not only restored the service items of the former business center, but also added additional tourism items to bring more and more thoughtful services to hotel guests.

In order to carry out the work smoothly on 20 1 1, the hotel made a budget for the decoration of some rooms at the end of this year, mainly aiming at the renovation project of replacing wallpaper in the five-storey standard room and the three-storey universal suite, adding shielding devices at the main entrance of the lobby hotel to increase the temperature comfort of the lobby. In addition, a small copier was added at the front desk to ensure the copying function of foreign guests' certificates and meet the basic requirements of Haidian Branch's foreign affairs household registration. These are all improvements in the hotel's hardware facilities. In terms of software, the sales department also actively communicated with large websites such as E Long and Hangxin, signed agreements, increased online booking channels, and continued training at the front desk. Receptionist and cashier study together, not only to learn the relevant knowledge of this position, but also to accurately understand the business knowledge of related positions, improve personal quality and business skills, so as to serve customers more intimately, thoughtfully and skillfully, and increase repeat customers of the hotel. It always seems to be the same story, but just like day after day, year after year, hotels always improve the hardware facilities of rooms, and our employees always strive to improve their customer service capabilities. Only in this way can resource-based hotels be in an invincible position in the increasingly fierce competition era, and the hotel's tomorrow will be even better.

Given sum

4. Write a composition about yourself and the hotel. The story of the hotel happens every day, which is so ordinary and full of "challenges". Every day I am here is full of challenges.

Serve every guest with interesting work. The following is an ordinary and fun thing in my work. One night, near 9 o'clock,

When I was about to get off work, I saw a foreign guest walk into the hotel in a hurry, walking around the lobby with a wet dress in his hand. His first feeling at that time was that he needed help, so I

Meet him and ask if you need help. Through communication, I learned that he is a chef in Ervilli.

Because he will wear this white uniform to an important party in 15 minutes. And this party will have VVVIP.

It is very important for him to attend the dinner party. He forgot to dry the clothes. They are too wet to put on. I hope we can dry him right away. He hopes to get it in 10 minutes, and I hope so.

Do everything possible to help him solve this problem, and then he hurried back to his room to pack his things. Contact the hotel laundry and learn that the ironing service will take 1 hour at the earliest.

If you don't iron with a machine,

If you dry directly with an iron ironing board, you will definitely leave yellow ironing stains on your clothes. In order to save time and meet the requirements of the guests, I immediately asked the housekeeping department to bring some hair dryers and dry the clothes myself without saying anything.

Let's blow dry it. 10 minutes later, the guest hurried downstairs to ask about clothes. I sincerely apologize to the guests and hope to be understood.

Because the machine ironing service time is too long, iron ironing will remove stains, so we can only use a hair dryer to dry clothes for our guests and call them to show them the dried clothes. When the guest saw the clothes, he was very moved and said, "Very."

Thank you for thinking of me and finding a way to dry clothes by hand in such a short time.

Although the effect is not perfect, I admire your sense of service and care for your guests. I really appreciate everything you have done for me. I believe I will hold a very successful party tonight.

Thank you. "The guest left the hotel with satisfaction.

5. Hotel Management Writing for Dreams With the vigorous development of tourism, the hotel industry is becoming more and more popular. How to be a senior hotel manager, that is, a senior hotel professional manager, is the dream of all hotel operators.

I consulted excellent senior managers and learned four steps that you must go through to become a hotel executive. Step one: do it. Learn how to do it, that is, how to do hotel introduction. Newcomers should learn the basic operation first.

But to do this, we must follow the norms, that is, we must be orthodox. Some skills requirements, operating procedures, work specifications, gfd, courtesy, etc., especially some special requirements.

Step 2: Say. In other words, if you do it well, you can tell the way to success, guide everyone with theory and lead everyone to do it well. The key to reach this level is to speak in place and learn the skills of speaking, that is, the training method should be correct and people should be interested in combining their own experience.

Step 3: Write. In other words, I will write hotel official documents, summaries, plans, schemes, etc.

Step 4: Think. It is thinking, and only with thinking can there be a way out.

After practicing these four steps, the day of being a hotel executive is not far away. You must broaden your horizons, broaden your horizons and create a realm! Strive to be an evergreen tree in the hotel industry! Not an old pine tree! This is what I learned from consulting excellent hotel managers. I want to take these four steps as the goal and realize them step by step to become an excellent hotel manager. Realize my dream.

I hope I can help you.

6. Articles or poems praising the hotel:

The sky is affectionate and the stars are shining every night;

Love is in the earth, and wonderful members are there every day.

People have feelings and laugh everywhere;

The hotel is very warm and the wedding is held here.

Bathed in the bright moonlight

Feel the warmth of home.

I hope you will have a wonderful and unforgettable day here.

The growth of the hotel, like the growth of a two-year-old child, can not be separated from the care and love of customers;

The growth of the hotel, like a thriving seedling, is inseparable from the efforts and hard work of all staff.

Basic introduction:

Hotels (also known as hotels, hotels, inns, hostels, business trips, inns, hotels in Taiwan Province Province, hotels in Hongkong, Macau, Malaysia, Singapore and other places. ) is basically defined as a business organization that provides a safe and comfortable space for users to have a short rest or sleep. Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits. The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists.

7. How to write an article praising the language art of hotel service? Whether a catering enterprise can develop continuously and stably in the fierce market competition and become a brand enterprise, the three pillars of catering, service and environment are indispensable.

The promotion of dishes and environment requires manpower, financial resources and long-term investment. With the change of dining concept, people pay more and more attention to the service level of restaurants, and even regard the service level as an important basis for choosing restaurants.

Therefore, improving the service level is the main means to get quick results with less investment. The core of improving service level lies in improving the quality of service personnel, and service language is the most direct embodiment of the quality of service personnel.

Language is a communication tool that people use to express their thoughts and communicate their feelings. The language of restaurant service is very different from the polite language in general lectures, speeches and interpersonal communication.

To do a good job in service, especially service language, we only need to formulate corresponding training plans, train waiters according to procedures and standards, and constantly check and correct problems in the service process according to this set of procedures and standards, which can effectively improve the quality of employees and service quality. It should be said that the catering industry needs such research results very much.

However, at present, the research on "standardization and artistry of service terms" is not deep and systematic enough. Based on this reality, this paper attempts to explain the basic requirements and application of service language in theory, and at the same time quotes a large number of real cases to make the article more popular and easy to understand, and provide reference for catering enterprises.

The basic requirement of standardization and artistry of service language is 1. The formal requirement (1) is just right, so stop here. Service is neither a lecture nor a sermon. Service personnel should express clearly, kindly and accurately when serving, and don't talk too much.

Mainly to inspire customers to talk more, so that they can be respected and relaxed here, release psychological pressure, and express their willingness to consume and their views on the restaurant as much as possible. (2) Audio service.

Service without sound lacks enthusiasm and charm. In the process of service, you can't just bow and scrape, no greetings, only gestures, no language cooperation.

(3) Service in a low voice. The traditional service is to call for service, order food in the hall, and the singers have to pay for it. The modern service pays attention to light service, keeping a quiet world for guests, and requires three lightness (that is, speaking lightly, walking lightly and operating lightly).

(4) Clear service. Some service personnel are often shy or can't speak Mandarin well, so they can't provide clear services to the guests during the service process, which causes the guests' dissatisfaction.

In particular, the names of newspapers often make customers puzzled and have to ask again. This hinders the communication between the host and the guest and delays the normal work.

(5) Putonghua service. Even restaurants with outstanding local flavor and style need to use dialect services to show their individuality, which cannot hinder normal communication.

Therefore, waiters in such restaurants should also speak Mandarin, or managers above the foreman should also speak Mandarin, so as to use bilingual services, which can not only reflect their own personality, but also make communication smooth and clear. 2. Program requirements (1) Welcome guests to the store.

(2) There is a farewell sound when guests leave the store. (3) When guests help or show off, they are grateful.

(4) When guests are sick or see guests, they are greeted. (5) Apologize for the poor service.

(6) There is a reminder before the service. (7) The guest calls and responds.

It is helpful to check and guide the language specification of waiters to make corresponding requirements for service language in procedures. Classification and application of service language. Examples of address forms: Miss, Sir, Madam, Wife, Lady, Big Sister, Aunt, Comrade, Host, Teacher, Big Brother, etc.

The processing of this language has the following requirements: (1) just right. (2) clear and cordial.

(3) If you are not sure, you can address ordinary people as Mr. or Ms. (4) Flexibility.

For example, you already know that the guests are a mother and daughter coming to dinner together. It is inappropriate to call her daughter miss and her mother miss. It's time to call her aunt or lady. It seems that it is not enough for a lady with a certain status to come to dinner. You should call her teacher or lady at this time.

It is right for an old customer with status to call Mr. Wang when he comes to dinner for the first time. It is not appropriate to call Mr. Wang if he knows that it is General Manager Huang, * * *, or Director Zhang and Director Tan. Therefore, service personnel must remember the surnames, titles and positions of old customers and address them accordingly. In the usual reception work, guests are generally not called comrades or secretaries, but if they are meeting meals, it becomes reasonable to call them comrades or secretaries.

2. Greeting example: Hello, sir! Good morning! Good afternoon (when meeting in the afternoon) Good evening (when meeting in the evening) Merry Christmas! Happy National Day! Happy Mid-Autumn Festival! Happy new year! The processing of this kind of language has the following requirements: (1) Pay attention to the sense of time and space. Greetings cannot be "hello, sir!" " In short, guests should have a sense of time and space, otherwise it will sound boring.

For example, you say "Happy Mid-Autumn Festival, sir" to your guests on the Mid-Autumn Festival. It strengthens the festive atmosphere. (2) Seize the opportunity.

Say hello at the right time. Generally speaking, it is most appropriate to say hello when the guest is 1.5 meters away from you. For guests who are far away, you should only smile and nod, and don't say hello.

(3) cooperate with nodding or bowing. It is impolite to greet guests without nodding or bowing.

For example, waiters in some restaurants will ask guests, "Where is the bathroom?" Sometimes, it is impolite to just use a far-end gesture to indicate the position, without language cooperation, or even just send away the guests with Nunu's mouth. If the waiter not only uses the far-end gesture, but also says to the guest, "Sir, please go straight ahead, it's on the corner on the right!" " "The guests will feel much better.

(4) When guests enter the door, they can't say "How many people are there?" "Do you eat?" At this time, we should only welcome and say, "Sir, please come with me!" " "You can't ask any more questions before you arrive at the lobby or elevator. For example, "What's my name, sir? When the other person says "My name is Liu". "

Then, "Mr. Liu, how many people are you today? ..... "This topic can be deepened. 3. Consulting language is consulting language.

Example: Sir, do you think we can serve now? Are you ready to open the wine, sir? Can I take this plate away, sir? Miss, you have.