How does JD.COM urge order?

JD。 COM needs to communicate with customers after opening a shop, so how can JD.COM reply to such a request after urging the order? Many people are in a state of despair when they face it. Let's talk about the skills of reply in detail, and friends in need will have a look!

Sometimes, due to too many activities, too many orders and large shipments, some buyers are sometimes ignored and their delivery is delayed. If they can't wait for the news of the seller's delivery, they will choose to remind them at this time, but there must be many intentions not to deliver the goods, more because of some reasons for delay. So how do you reply to these reminders at this time?

1. If the buyer submits a reminder application, the merchant will first see a reminder waiting for a reply on the homepage of the store.

2. At this time, the merchant can click "Reminder to be replied" on the home page or enter the reminder reply page under the directory of "Order Management-Order Delivery Reminder-Reminder Information".

3. After entering the reminder information processing page, the merchant can click "Reply to Reminder" to reply to the buyer's reminder information.

4. When the merchant replies to the buyer's reminder information, please be sure to explain to the buyer the reason why the order was not delivered, so as to avoid the buyer from applying for a transaction dispute because he is not satisfied with the reminder reply.

What's the impact of JD? COM's reminder to merchants? If the buyer refuses to deliver the goods due to business reasons, he can apply for JD.COM customer service intervention. If Commissioner JD.COM decides to let the merchant deliver the goods, but the merchant fails to implement it, JD.COM can ask the merchant to handle it as soon as possible.

If the goods are in the merchant's warehouse, the merchant needs to deliver the goods to the customer within 24 hours, and inform the customer of the express delivery number to be reissued.

But if the goods are not available, they will call the customer to apologize, advise the customer to cancel the order and refund the customer within 48 hours.

However, if the merchant refuses to deliver the goods for the customer without justifiable reasons, the arbitrator will give priority to the actual payment amount of the order for the customer. Be patient when you reply. Only with a good attitude can all skills get twice the result with half the effort!