The complete speech of the food and beverage department is three minutes.

Judging from the competition and development pattern of catering enterprises, the competition of catering enterprises in China will be more intense in the future, accompanied by more enterprises going public. A large number of excellent domestic catering brands have risen rapidly and gradually become the best in the catering industry! Let's take a look at the complete three-minute speech of the Food and Beverage Department. Welcome everyone to have a look!

Complete speeches by the Food and Beverage Department 1

There are many traditional foods in China, including jiaozi, glutinous rice balls, moon cakes and zongzi ... However, my favorite traditional food is jiaozi.

I like jiaozi, and I prefer Bao jiaozi. I remember every year on New Year's Eve, when winter solstice comes, my mother will pack a lot of jiaozi, which is my happiest moment. What impressed me the most, however, was the experience of contracting jiaozi alone last year.

It was the night before last winter solstice, and my mother said, "Let's package jiaozi together tonight!" After listening to my mother's words, I jumped three feet high with joy, because I usually don't have a share in jiaozi, so I think I must be positive when I package jiaozi for the first time. I can't wait to pick up the dumpling skin, but I don't know where to start. My mother said to me, "Take a dumpling skin first, and then wrap a spoonful of meat in it.". Novices should pay attention not to have too much meat, and then pinch the dumpling skin with water bit by bit. " After I knew how to pack jiaozi, I started to pack, one, two, three ... I packed many bags at a time, and I was very happy to see my packed jiaozi, some like the moon, some like bananas, and some like boats. Mom even praised me for wrapping it well. To prepare for cooking, my mother deliberately put my jiaozi in the pot first. After a while, the water boiled, and watching jiaozi jump around in the pot made my mouth water. At this time, I found two dumpling skins cracked. I looked at my mother, and her mother told me with a smile that this was caused by the poor adhesion of dumpling skins. Soon, the delicious jiaozi came out of the pot, and I ate it with relish. Jiaozi is ugly, but sweeter than honey.

Jiaozi, a traditional food in China, left a deep impression on me and taught me how to package jiaozi.

Complete works of speeches by catering department II

Dear leaders and colleagues,

Hello everyone!

Before starting my speech, please allow me to leave. When I knew I was the first to speak on stage, I was a little excited because I was ready!

The topic of my speech today is "improving the quality of hospital medical service from the perspective of nursing-patient-centered"

Customers are God, and our God is a patient. Of course, the medical service industry belongs to the service industry, but it is so different from the service industry. We pay more attention to people-oriented, seeking truth from facts, and never let patients do unnecessary treatment for greater interests. Our ideas are novel and our spirit is noble. Based on this, when we care for patients, we should take patients as the center, but not humble, but with. This requires certain communication skills. There must be many such examples around us. In the hospital where I used to work, there was a nurse with strong operational theory, but low emotional intelligence. She faced the patient deadpan, mechanically finished the treatment, and then left. The operation was perfect, but the patient didn't rate her well. Why? Because the patient doesn't know what you are doing, just like the last dish, and she didn't announce the name of the dish, even after eating it. Shark fin is a great loss as a fan. Of course, this is a joke. She is also another nurse in our hospital. She operates perfectly, has a glib tongue, and gets a service star every month.

My sister told me about the company culture the day before yesterday, which made me quite touched. I want to share it with you here. She said: There is a telecom company above his company. Every day at work, I can see them dancing and singing happily. The layman looks at the excitement, and the expert looks at the doorway. There is a great mystery in this, because they are engaged in telephone business. Good service attitude comes from good attitude. They dance and sing before going to work every day, and the whole person is immersed in honey juice. Can words be sweet? You may be wondering again. What does this have to do with our hospital? Should I dance like them before going to work? No, leave these things behind after work. What I want to say is that we should face our daily work with a good attitude and try to soak our hearts in honey so that patients can get our sweetest service.

Think about what deprives us of the right to smile. The working relationship is complex, the work intensity is high, and the doctor-patient relationship is tense. Of course, these contradictions cannot be solved at once, but knowing the crux is a big step forward. Let's talk about the complicated working relationship, the working relationship between colleagues. This is true for any enterprise and any unit. As long as there are people, there will be contradictions. Therefore, the company has company regulations, and the hospital has a hospital system, so that unnecessary work contradictions stop in front of the system.

Besides, the work intensity is high. There is a classic line in Spider-Man that is very suitable for our industry: the greater the ability, the greater the responsibility. Saving lives is a great responsibility, so we are very nervous at work and can't relax for a moment, but we can't use this as an excuse, even our faces are tense. You know, it is also an ability to relax yourself while dealing with your work well. Finally, talk about the tense doctor-patient relationship. I don't think there is a better way than sincerity. Think about what the patient thinks and worry about what the patient is anxious about. I don't think any patient will have a problem with such a hospital. Lin Juying, a senior nurse in China, said: "On the one-way train of life, the quality service of nurses will extend the end of life journey."

In fact, no matter where you are, no matter what you do, as long as you really work hard, you will do well. Because of the time, I can only share some fur with you here. I hope these examples can arouse your imagination and find more correct ways for the development of the hospital. I have been working hard for this matter and look forward to a more brilliant side of the hospital to show to the world! My speech is over, thank you!

Complete works of speeches by catering department 3

Dear company leaders and employees:

Hello!

Thank you for your cooperation. The employees in this shop are always neat and in step. As a member of -store, I am sincerely proud, and everyone's performance has strengthened my confidence in working hard and my courage to overcome difficulties. Here, I must give you a promise: I will redouble my efforts, strengthen self-study, lead everyone to analyze carefully, complete all business indicators in a down-to-earth manner, and create a harmonious working atmosphere. At the same time, I believe all the family members who love the store can join hands with me and March towards 10, a golden autumn full of harvest and hope.

In September, with the joint efforts of all staff, focusing on customer satisfaction and meeting customer needs, and with the cooperation and unity of various departments, all business indicators were successfully completed. There is a reward for giving, and with gratifying achievements, our welfare can be continuously improved and improved, and we can really feel happy. Here, please applaud the happiness we have gained through our efforts!

In September, the staff of the service department started their work around the goal of "providing touching service and creating customer surprises". Many employees have fully embodied their personal values, won praises from guests and won honors for the company. The employees of the production department strictly control the quality, and under the leadership of the chef and the supervisors of all stalls, they set off a wave of research and development of new dishes, and successively launched a number of new dishes, which were highly recognized by the market and praised by customers, laying a good foundation for the subsequent operation. At the same time, our second-line employees also provide the basic guarantee of customer satisfaction, such as: our aunt PA actively cooperates with the delivery in her spare time; The staff of our food delivery department cooperated with the map prepared by the production department before meals; Our internal security master took the initiative to help seafood pool tie crabs and transport seafood; The handsome guys in our production department enthusiastically assisted the people in the front hall; A touching picture affects me every day. You are the most respectable people in my heart.

The creation of an excellent team requires a high degree of tacit understanding. A highly tacit team will bring us efficient work performance and make our efforts get twice the result with half the effort. As long as each of us takes responsibility, this team will be strong. In fact, a person's success, in a sense, is the commitment to a certain responsibility.

Teamwork and individual control can improve customer satisfaction. To achieve customer satisfaction, it comes from the cooperation of every employee in our department. General Motors once conducted a survey: if a consumer is satisfied with the quality of products and services, he will tell six other people, and if he is dissatisfied, he will tell 22 people. It can be seen that in our daily work, it seems that a small complaint, a customer's dissatisfaction and an individual employee's lax work attitude will bring us much potential harm and waste a lot of people's efforts. Klaus, an international celebrity, concluded that a company composed of millions of individual behaviors can't stand 1% or 2% of individual behaviors deviating from the norm. Because of this, in order to show our self-worth, we must remind each other and help each other for behaviors that are harmful to customers' feelings, so that we can more easily exchange for greater labor results in Qixin.

People should not be too impetuous. They want to do this and that at the same time. In fact, most people don't need to look for jobs over and over again. When you look at one thing, you will try to stick to it. As long as you stick to the castle peak and don't relax, you will succeed if you stick to it. Sometimes I see that many employees have great potential. I want to say that if you keep working hard, persist and be eager to learn, your achievements will be infinite in a few years.

Doing every simple thing well is not simple, and doing every ordinary thing well is extraordinary. Today, we have made some achievements, but we still have nothing to be proud of. Everyone knows the frog principle. If you throw a frog into boiling water, it will jump out at once. However, if you put a frog in cold water and heat it gradually, it will lose its jumping ability unconsciously until it dies. This is a wake-up call. When the enterprise is on the right track, some of our own small problems begin to be ignored. These neglected details will be harmful over time, and we will gradually lose our ability to solve problems and cope with market changes. Our store is not short of hard work and wisdom. If you want to keep an advantage in the competitive catering market, you must pay attention to every detail and do every detail well. So this month, we will lead every employee to proceed from reality, from customer satisfaction, from themselves, pay attention to details, from details, to make the simple actions of daily work to the extreme and the basic requirements of basic work to be perfect. Don't lower your standards just because others' standards are low, but always remind yourself with the phrase "see real advantages in nuances". I firmly believe that our efforts will definitely improve our ability, and our ability will definitely help us exchange interests.

The following are the key tasks of 10 store:

1, all employees should actively take responsibility, take customer satisfaction as the center, attach importance to customer needs, study customer feelings, unite and cooperate, check at all levels, make products fine and services fine, so as to reassure customers; Good logistics support, strive for zero complaints; At the same time, start saving energy and reducing consumption from bit by bit, and strictly control costs;

2. The production department should establish the high-quality consciousness of "products are not fine products or waste products", strictly control the quality, and ensure that defective products never appear on the dining table, fully reflecting the team work style of the production department;

3. The front office should lead every employee to study and ponder customer psychology, advocate touching service and personalized service, give special rewards to employees who provide touching service and personalized service, register for the record, and pay attention to training; The food delivery department should implement the success rate of covering vegetables, restore wearing masks, ensure the temperature of vegetables, and improve customers' satisfaction with the safety, hygiene and speed of products.

Finally, I ended today's speech with a sentence from sam walton: "If you love your job, you will strive to be perfect every day, and soon everyone around you will get this enthusiasm from you." I believe that every employee in the store can become an infectious person.

Thank you!

Complete works of speeches by catering department 4

Dear leaders and colleagues,

Hello everyone!

My name is Feng Shuang, and I am an ordinary employee in the lobby. The theme of my speech is catering service.

From the opening in July to the development in August, and then to the depression in September, we had hardships, joys and disappointments. But we will not forget that without the development of enterprises, there can be no happiness of small families, no glory of enterprises, and no career achievements. The restaurant is closely connected with us, and we gather here not only to make a living, but also to face it with gratitude. Obey the leadership, obey the command, do your duty, and put the interests of the enterprise first. Affected by fishing, we can't decide how many guests can come to the restaurant today, but we can satisfy our guests and become our repeat customers.

It is not easy to do our work well. Every day we come into contact with strange faces, customers of various identities and people with different personalities. Among them, some know you, some don't understand you, some are of good quality, some are of poor quality, and their demands, some of which we can do and some of which we can't do, all require us to complete with enthusiasm and quality service. We are human beings, and we also have our own personality and emotional changes. In any case, we all have a strong ability to adjust our mentality. I am happy when customers are happy, I am satisfied when customers are satisfied, and the troubles of customers are solved. I think the customer's business is not a trivial matter, and my own business is not a big deal.

We have no rhetoric, only plain words and deeds; No glorious deeds, only ordinary work; There is no hero image, only a busy figure. But it is this simple, ordinary and busy that fully embodies our love and loyalty to the cause. I hope that through our efforts and high-quality services, this place will become a home for customers, a harbor for customers to take shelter from the wind, a gas station for customers to live in, a thriving business and a more brilliant tomorrow!

My speech is over! Thank you!

Complete works of catering department speeches 5

Dear leaders and colleagues,

Good evening, everyone!

Catering service is my major. I studied in _ _ _ Tourism Vocational School for 20 years, majoring in tourism service. Our class is co-organized with _ _ Hotel, a unit of _ _ Co., Ltd., hence the name _ _ class. The courses offered are closely related to the characteristics of tourism and are solid and useful. Therefore, I am engaged in the catering service industry, one is professional counterparts, and the other is solid basic skills.

From 20__ to _ _ catering service company, to _ _ catering service company, to _ _ hotel, engaged in catering service for four years. It can be said that from north to south, I am familiar with the needs of all kinds of guests and do my best wherever I go, winning the unanimous praise of leaders and guests. Since I worked in the catering service in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Due to the recognition of my work by my leaders and colleagues, I won the second place in the catering banquet competition organized by our hotel and won the excellent service star award issued by _ _ Co., Ltd. So I have some experience in catering service. Although I know that my colleagues are doing better than me, I am confident and determined to do my job in a down-to-earth manner, constantly push myself, improve myself and strive to do better!

Today, when I stand in front of you, I am putting pressure on myself and striving for self-improvement. I actually hired the position of foreman. My reasons are:

1. Based on the above reasons, I think I am familiar with the catering work (especially the catering service in _ _ hotel) and can coordinate the relationship between various small jobs.

I have a positive nature. I am confident to obey the leadership and unite my colleagues.

Thank you leaders and judges for giving me this opportunity. But I know that opportunities have two sides, that is, there are and there are not.

If I can apply, the first thing I have to do is to communicate with hotel leaders and department leaders seriously. In particular, it is necessary to understand the leaders' desired goals and views on the status quo, and then formulate practical plans to standardize the working procedures of catering services:

1, business preparation specification:

The staff of the food and beverage department are required to arrive at their posts on time, do a good job in the hygiene of the business premises and kitchen, keep the restaurant environment clean and tidy, and ensure that the tableware and napkins are clean and intact. Arrange restaurants or boxes according to guests' requirements and prepare drinks. Set up posts and positions before business to meet guests.

2, customer reception specification:

(1) Pay attention to the appearance of employees.

Dressing the, wear certificates, not ornaments. Male employees are required not to have small beards and big sideburns and their hair is not covered; Female employees wear shawls at the back, long nails painted with nail polish and dignified makeup.

(2) Strict requirements for civilized, polite, cordial, accurate and concise service terms.

Speak mandarin, so that guests can be invited when they arrive and leave after answering questions; In all aspects of the service process, use polite greetings at the right time, such as: hello, please have a meal, please wait a moment, I'm sorry, welcome to visit again, goodbye and so on. It is forbidden to say anything that hurts the guest's self-esteem and personality; Blame and blame the guests for not talking, then serve the reception, don't say unreasonable words, don't say dialects and dialects, don't say dirty words or talk loudly, and respect the customs and habits of ethnic minorities and foreign guests.

(3) Require employees to behave in a dignified manner and stand in a dignified manner.

Walking with your chest out, your steps are light and steady, which can attract guests, see them off, walk with your peers and make way. Employees are required to smile naturally, be full of energy and be polite. Don't argue with the guests, contradict them, and ask the leaders to come forward to solve them if necessary.

(4) Require cashier to do cashier work accurately, skillfully and quickly.

(5) In the reception process, the waiter is required to observe the business situation at any time, actively listen to the opinions of the guests, keep close contact with the kitchen and restaurant, not improve and improve the quality of the dishes, and pay attention to adjusting the taste of the dishes to meet the different needs of the guests.

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