1. The company sends you to lead a group of 35 individual travelers to a tourist spot you have never been to. What should you do?

1. I like to go to places I have never been to. First of all, I must do my homework and collect local information, including introductions to places and attractions (it is best to look up maps of attractions so that guests can tell you about them on the way) If you ask for directions, you can answer them and they will believe that you have been here before, haha, I often do this), hotel introduction, local specialties, surrounding attractions, the more the better, it is best to include the place where you are and the purpose of your trip. Familiarize yourself with the routes between places, the traffic conditions and the interesting places to eat and enjoy along the way, because if the distance is short, it’s easy to say, but if the distance is long, you will definitely need to know more things in order to answer various questions from guests (and it’s a casual trip) Guest, you will be treated with all kinds of chatter).

It’s easy to find local pick-ups when you go there. Anyway, you should do everything one step ahead of the guests. Discuss the route, time, arrangements, etc. with the pick-up in advance, and also ask about the restaurants and hotels in advance. Wait for the situation. When you go to the entrance of the attraction, get the map first, and when you get to the hotel, get the brief introduction. This way you won't be worried about the guests' problems.

2. In order to prevent guests from competing for seats, you should emphasize to all guests when they get on the bus for the first time that they will always be seated at their current location for the rest of the trip. This will create public pressure among guests. , Don’t dare to grab a seat easily. If there really is such a person, you have to ask them to sit back in their original position. If you are not sure, try to persuade them to make adjustments. When the time passes, you don’t have to say anything, and other group members will definitely not notice. Eyes come out to help.

3.

*Service preparation (familiar with the reception plan, implementation of reception matters, preparation of tour guide items, language and knowledge preparation, etc.)

*Upon arrival of the team Please confirm the arrival time of your transportation in advance, and go to the travel agency or the airport information desk in advance to find out. Then inform the driver of the departure time, confirm the meeting point, and if you have time, talk to him about the activity schedule.

*After the flight arrives, the ground attendant should stand in a visible place at the exit and hold up the pick-up sign so that the other party leader can come to contact him. At the same time, he should also take the initiative to identify the passenger based on his ethnic characteristics, group club emblem, etc. Out of the team. After receiving the package, you must check it with the other party, especially the group number. Remember to make sure it is correct before accepting the group. Sometimes there are two or more inbound groups with different group numbers in the same club on the same day. If the group numbers are not carefully checked and the wrong group is picked up, it will be very troublesome.

*Then you need to verify the actual number of people. If it is different from the original plan, you must promptly notify your travel agency.

*Check the luggage

*Remind the guests to bring all their belongings and take them to the car.

4. It is best not to push it yourself, but to let the ground push it with the guests. Because if the guest accepts it, it will be easy to handle. If the guest is disgusted, he will definitely complain to you when he comes back (some people will call the travel agency to complain on the spot). If there is an uneven score, you can call your company immediately to complain. I believe they will usually negotiate with the other travel agency.