Share this year’s experience in doing after-sales service on Taobao lamps and things about the lamps

Let me first talk about my situation. Born in 1992 and graduated from university in 2013, I have worked several jobs, each lasting no more than a month. One is related to the fact that I have just graduated and have not yet clearly defined my position. Another issue is caused by unstable relationships. Fortunately, the dust has settled now, we are married and have children, and our relationship has stabilized. So I now have a job related to lighting fixtures that I have been doing for nearly a year. Based on my work experience, I will share with you some common sense about buying lamps on Taobao.

First of all, when buying lamps on Taobao, the first choice is to choose the one with the best sales, the Crown seller, who has been doing this for many years. This kind of sellers often build up their business bit by bit, attach great importance to word-of-mouth, and their after-sales service is generally guaranteed. Many people will also ask whether the same brand is cheaper on Taobao but more expensive on Tmall. Is the quality of Tmall better? The answer is, not necessarily. Judging from the unit where I currently work, both Taobao and Tmall have stores, and the prices for the same lamps are not much different. Don't go and ask people if it's a store. Even if it is the same company, the seller will not tell you, which is against the rules. At most they will tell you that they are the same brand but different dealers. As for the price, why is Tmall so much higher than Taobao? Because Tmall’s operating costs are high. And everyone always has a mentality that Taobao products are cheap but there are many fakes, while the products in Tmall flagship store will not be fake and are worth the price. Of course, the main thing when buying something is to be happy. If it’s expensive or cheap, you’ll be happy.

It's a bit far away. Now let’s get down to business. As we all know, lamps are fragile, so what should you do if you buy a lamp on Taobao and find something goes wrong? Let’s take the hot-selling LED ceiling lamp on Taobao as an example

The first type of lamp has a damaged appearance, such as a broken lampshade, deformed chassis, scratches, etc. You can just go to the seller directly. Normal sellers It will all be dealt with.

The second problem is that the appearance of the lamp is good. But the light doesn't come on when the power is turned on. Don't worry about getting angry yet, just listen to me.

The first type of binding post wire is not plugged in tightly. To check, pull out the two driver wires from the terminals. Directly connect the power supply and see, as shown in the picture

The third option, if you have tried all these and it still does not light up. Just check if there are any scratches on the light bar. If there are any scratches, they were caused during transportation. Ask the seller to patch the light bar and replace it yourself.

Fourth, if there are no problems with the above, then you need to consider which part of the driver failed during transportation. . This is a bit difficult to fix. Normally, you can just ask the seller to reissue a new driver. Of course, if there is a master who knows how to cultivate, I would still worship him.

There is another very important issue, voltage. Many Taobao details indicate 110V-220v, which does not mean that 110v voltage is also applicable. This is not the seller’s intention to mislead consumers. This is just a range set by the Taobao system and the seller cannot change it. Normally when buying lights in mainland China, they are all 220v. If it is used in Hong Kong, Macao, Taiwan and other foreign regions, it is best to explain the situation before buying. Don’t go all the way to buy a lamp that doesn’t work. The postage is also very expensive.

Next, let’s talk about what to do if something goes wrong after the lamp has been used for a period of time.

The first type of lamp simply stops working. In this case, you need to check whether there are any black spots on the light source. Black spots are usually caused by the light source being burned out. If not, there is probably something wrong with the driver.

Unplug the plugs at both ends of the driver and plug them in reverse. If the original light is still bright, and if it is not bright, it is still not bright. That means the half of the light strip that doesn't light up is broken. Just replace a few strips. If on the contrary, the lights that were originally bright are no longer bright, and the ones that were not bright are now brighter, then there is a problem with the driver

The fifth type, three-color or infinite lights, only one color cannot change the light. What to do?

There is only one kind of white light. If you buy it just like this, you should check whether the seller sent the wrong product. Let me differentiate between the white light source and the three-color infinite light source

This kind of light sticker has only one color, which is white light. The light stickers come in two colors, three-color and infinite.

You can also distinguish them by using the driver. Those with segmented words on the driver are the three-color ones, those with the words 2.4G written on them are the Wuji remote control version, and the drivers with transparent shells are the Wuji mobile phone version. .

There is nothing written in the picture below, it is a white light driver

This is only limited to my work experience. There may be other differences between lamps sold by others. If checked, no wrong goods were sent. It just has one color and cannot change the light. That means the driver is broken.

The sixth type, what should I do if one or two lights are not bright? This is a problem with the light bar. There are two colors of light stickers on the light strip. One color lights up one set of light stickers, such as white light and yellow light stickers, yellow light and orange light stickers, and warm light and two sets of yellow and orange light stickers. One of them doesn't light up, that is, there is something wrong with one of the color lights on the light source. The entire light source needs to be replaced.

There is also a situation where half is bright yellow and half is bright white. There are generally two ways to deal with this problem. One is that half of the light source is broken. Usually one light is good and the other two are problematic. Just replace half of the light source.

If you keep turning it on for several times and the color is different between half and half, there is also a solution to this problem.

Just put the three lines in the place I circled and swap the positions of the two lines on the side.

The seventh type is to turn off the lights and dim them. The solution is to use an electric pen to test the neutral live wire of the top wiring after turning off the lights. If the live wire is live, it means the neutral wire of the wall switch and the live wire are connected backwards, just reverse them. If the neutral line is live, this needs to be checked by a professional electrician. Because normal zero electricity is not charged. You must know that the lamp itself will not light up without electricity. The light is dimly lit when the lights are turned off, which is caused by an incomplete power outage. Of course, it's also a problem with the driver design. With a normal driver, if there's no problem with the main circuit, there won't be a faint flicker. Of course, if you are rich, you can buy those first-line brands, which will not cause any problems even if you connect the wrong wires.

Some people may ask, why don’t other lights turn on when they are turned off? Because the design of this LED ceiling lamp is different from other lamps, the LED light sticker is very sensitive and will light up even with a little current. This is also a power saving advantage.

The eighth type? The light flashes. In this case, change the driver first. Of course it would be best to change it. If it is not good, then we have to consider the problem of voltage instability. Ordinary drivers can no longer meet your needs. Broadband drivers are needed.

Okay, that’s enough of the nagging about the lights. Typing on my phone is so tiring. If you have any questions, you can ask me privately. I'm still very professional. In fact, I was originally full of anger and wanted to complain about strange customers, but it turned out to be common knowledge about lighting fixtures. Tears run. . . . .