Model essay on sales outbound work experience

At work, don't babble and complain endlessly, which are the harbingers of doing things badly or failing. Below I will bring you a sample essay on the work experience of selling outbound calls, hoping to help you!

model essay 1 on the work experience of selling outbound calls

Many enterprises hope to bring more customers and create higher value at lower cost. As a low-cost and high-return sales method, telemarketing caters to the needs of the majority of enterprises, but it is not easy to integrate the company's goals into telemarketing. Now I will summarize my experience in telemarketing training in this respect for your reference.

In fact, in many cases, 8% of the sales staff are stuck in the word "unnecessary", and I am not so lucky. The most frequently heard word is "unnecessary". Why did the customer hang up? In the telephone simulation, the customer's actor said, "I'm not busy, but I don't want to talk to him and discuss this issue with him." Why? Telemarketing training First of all, do we know this prospective customer? Only by knowing him can we communicate with him and not ask some retarded questions. Do we pay enough attention to our customers? Third, is my question abrupt before establishing a harmonious trust relationship? Consulting products that are not put there, when you face a customer as a salesperson, he doesn't want to know anything you are selling, so the first call is for the purpose of screening customers and establishing relationships. If it is done well enough, customers are willing to talk, and the second question appears again. Can you introduce your service or product clearly and smoothly? Do you really know your product? Do you love your products? Can you introduce it from the standpoint and feelings of customers? When a customer shows interest in our products or services, how to further guide the customer? Have I thought about the question of guidance? This is the process of mining customer demand.

As far as the current work is concerned, the following issues must be clarified in telemarketing training:

1. Customer identity. Do you have decision-making power, actively seeking or passively accepting it? This is not only their own needs, but also the embodiment of respect for customers.

2. The purpose of the customer answering my phone. What do you want to learn from answering my phone? Is it just curiosity about new things or the need of work? This is an important inspection point for screening customers.

3. What is the current situation of prospective customers in this respect? What kind of products or services does he need more?

4. what do prospective customers think they need most?

5. Introduce your own products or services in combination with 3 and 4.

6. Customer's reaction. In order to decide what measures should be taken next, I think there are many problems worthy of attention.

① as a salesperson, are my questions ready (6)? Do I have a ready answer to the questions that customers may ask?

② Whether my thoughts are clear, whether I have been chatting for a long time, and still making customers unable to grasp the key points in the fog

③ Expressing empathy, praising customers in time

④ The appeal of wording and language

⑤ Analyzing customers' personality types from their introductions and responses, and quickly adjusting the response plan.

⑥ define the telemarketing process.

finally, it is still the mentality. The manager will talk about it at every meeting, but have I really achieved the enthusiasm, optimism and perseverance that salespeople should have?

Through telemarketing training, in the future work, I should deal with the following things:

1. Summarize frequently

2. Clarify the sales process

3. Sort out the questions given to customers and the answers to possible questions from customers according to the level of sales communication

4. Practice the language appeal

5. Understand the consultation deeply

6.

model essay on the experience of selling outbound calls for 2 years

2 _ years, which also has many beautiful memories and many feelings. 2_ is an eventful year for the liquor industry. Although the influence of the global financial crisis in 2_ is gradually weakening, it will take some time for the overall economic recovery to be excessive. The state's adjustment of liquor consumption tax has also caused a period of turmoil in the industry, followed by a nationwide crackdown on drunk driving and a local prohibition order, which is even worse for the liquor industry. In such a bumpy year, we stumbled all the way, and the joy and sadness, passion and helplessness, confusion and emotion were really infinite:

1. Review and analysis of regional sales performance

(1) Review of performance

1. The annual total cash payment was 1.1 million, exceeding the tasks set by the company;

2. Successfully developed four new customers;

3. laid the foundation for the operation of the company's key regional markets in southwest Shandong, with Jining as the center;

(2), performance analysis

1. Although I have completed the task of cash payment stipulated by the company, it is far from the goal of 2 million set by myself. The main reasons are as follows:

The market foundation is still very good, but the dealer's investment consciousness and company management are too poor, so that after our people left, the market declined seriously. My mistakes in this market are as follows:

(1) I failed to guide the dealers to operate the market according to our ideas and relied too much on the manufacturers;

(2), not looking for other potential high-quality customers to supplement at an appropriate time;

4. among the new customers I visited in the past 2 years, more than 1 have strong intentions, and most of them have come to the company for inspection. But the final implementation is very few, the reason is that the late tracking is not in place, and my confidence is insufficient, which wastes great resources!

a, in the first half of the year, the positioning of the key market was not clear and firm, and it was first positioned in Pingyi, but because of the particularity of Pingyi market (local protection) and later the focus of dealers shifted to beer, my original intention was finally changed. Secondly, I am optimistic about the Surabaya market. Although the market environment is very good, the cooperation of dealers is too poor and I gave up. Until later, I chose Jinxiang "Tianyuan non-staple food", which is near the end of the year!

b, the expansion speed of new customers is too slow, and the quality of customers is poor (most of them are small customers with low strength);

c, the company's service lags behind, especially the delivery, which not only affects the market, but also affects the sales confidence of dealers;

2. New customers are open to the outside world. Although four new customers have been implemented, they are still two short of the six targets set by myself, and three of these four customers are small customers, and the sales volume is also very average. This is mainly caused by my own subjectivity, and I don't pay much attention to customer quality in order to pay back the money. As the saying goes, "choice is more important than hard work", and the "strength, network, distribution ability, cooperation and investment consciousness" of dealers directly determine the quality of market operation.

3. Our company has been operating in Shandong for three years, and the mistake in the past three years is that it has failed to "focus on the key points". Therefore, I learned from the experience and lessons of previous years, and this year I personally incorporated the search for key markets into my routine work. Finally, I decided to operate Jining market with Jinxiang as the core in November 2, and I also explored some experiences through two months of market operation, laying a foundation for next year's operation.

second, personal growth and shortcomings

with the care and support of company leaders and colleagues, I have made great progress in business development, organization and coordination, management and other aspects in the past 2 years, but there are also many shortcomings.

1. The self-adjustment ability of mentality has been enhanced;

2. The ability to learn, predict and control the market has been enhanced;

3. The ability to deal with emergency problems and grasp the psychological state of others has been enhanced;

4. The awareness of the overall market needs to be improved;

5. The management experience of the team and the operation ability of the overall regional market need to be improved.

3. Mistakes and shortcomings in work

1. Pingyi Market

Although the local protection is serious, there is still a certain market through the coordination of relations and the low-key operation of the market. Moreover, through a period of market proof, the special songs developed by dealers still cater to the consumption of rural markets. Before the off-season, because I failed to communicate effectively with the dealers, and the service was not in place, the dealers finally focused on beer. What is even more wrong is that the agent took another liquor-Yimeng fellow villager, and the support of the manufacturers was quite strong, which was even more diluted for us.

2. Surabaya Market

Although there are problems with the dealers' personality, the market environment is really good (no strong local brands, no local protection----), and the hotel operation of Shili Wine Lane for more than a year has certain positive factors in the market, and later it expanded the circulation market, and the market responded well. The mistake was that the dealer was not suppressed in the cost in advance, and then the management was out of balance, which eventually led to the failure of cooperation and fell short. The key is that my personal wrist is not hard enough, my foresight is not enough, and my reaction is not fast enough.

iv. Work development and problem solving in some old markets

Due to our poor control over the market and expenses in the past, there was a problem of cost contradiction in the markets before 2 years. After consultation with the company leaders, we take the principle of "harmonious development" and adopt the policy of "one place, one policy" to solve problems in different markets.

1. Tengzhou: Although the company has expenses, it must pay back the money, and both parties can accept and understand the settlement in the form of multiple parts of goods;

2. Weishan: make your own packaging and bottles, and the company's expenses will be used as drinks and sold by yourself;

3. Surabaya: Tongtengzhou

4. Yicheng: Not yet solved

The market problems were solved one by one through the above methods. Although there was some resistance in the early stage, they were all accepted and operated smoothly, which completely solved the previous mentality of relying too much on manufacturers. Iv. "Office plus distributor" operation mode to operate the regional market

According to the actual situation of the company and the market situation in recent years, we have been exploring a shortcut to operate the market, which truly reflects the effect of "office plus distributor" operation, but it must meet the following conditions:

1. The market environment is good, even if it is not too good, it cannot be too bad, such as the local protection is too serious and the local area is too strong;

2. The quality of dealers must be good, such as "strength, network, distribution and cooperation";

Specific matters of office operation:

1. Office management and localization of personnel;

2. The products are popular, mainly targeted at the middle-class consumers;

3. Channelized and personalized operation, focusing on circulation channels and focusing on operating large customers;

4. Focus on supporting the first-class merchants, and the office truly reflects the role of co-marketing;

V. Suggestions for the company

1. Strengthen the hardware investment in products, and the first impression of products should give people a feeling of "value for money, value for money";

2. Improve various rules and regulations and salary system, so as to give full play to the subjective initiative of personnel;

3. Concentrate superior resources and focus on the model market;

4. Pay attention to the shaping of brand image.

Model essay on selling outbound work experience 3

This is my first social work. I used to live in the ivory tower because I always imagined the outside world wonderfully and beautifully. I spent my summer vacation in Chengdu and became a jade product salesman. It's a great honor that I did my first job in life-sales

When I first came, I was afraid to talk to customers. I was worried about how to communicate with customers, but practice makes perfect. I tried to learn from old employees and made rapid progress.

when I first started, my performance was poor, but I explained to myself, "I won't? Because, my plan was not completed, because? " I'm always making excuses and complaining. But I never realized that while making excuses for myself, I had become quite negative. At that time, the curse was yourself. It is also interesting to talk about my transformation. I overheard a lyric that inspired me greatly. "To make life more beautiful, you must work hard to get lucky." From then on, "You have to work hard to get lucky" is deeply engraved in my mind. Whenever I fail and feel depressed, I will secretly cheer myself up. I firmly believe that as long as I pay, I will definitely be rewarded. I began to treat customers with a very positive attitude, and I was willing to learn to think of ways to follow up with customers. It turned out that I was much more successful than before.

lesson 1: customers come first, arrange time reasonably, and do the business of valuable customers. As a salesperson, our time is limited, and all customers who come to the store are hopeful to clinch a deal, and they are not spared in one day, thus wasting a lot of time on those customers who have to put off cooperation for objective reasons. The first thing is to classify customers, so as to find some most important customers in the shortest time.

lesson 2: know yourself, understand the customer first, and then let the customer understand that after our first close contact with the customer, we will definitely meet many difficult guests, and misunderstanding will also lead to the problem of storing more. When encountering such obstacles, we can't complain about the customer first, because he doesn't understand us enough. In fact, it is possible for us to get back these customers. Although we can't achieve a 1% success rate, we have won back most of our customers through some efforts. How to understand the customer first? Then we must treat them differently first. For the guests who are new to contact and resist, the key is not to care too much about what he says, and even think that they are just an excuse (don't forget, the customer's mind will change at any time, and there will never be a fixed customer). We just need to remember that we have to tell him the advantages and highlights of our products. You will be surprised to find that the attitude of the guests is slowly changing, so here comes the opportunity!

lesson 3: infect customers with positive emotions

in practical work, salespeople can never bring bad emotions to customers. Because the result of doing so will only be: first, the sales will be aborted; Second, give customers a bad impression. Therefore, you should keep a good and cheerful mood when you go to work every day, and remember to smile and serve makeup. Leave a good and deep impression on every customer who comes to the store

Experience 4: Constantly update, constantly surpass-constantly grow, ready to go

Saws will become dull after being used for a long time, and only after being re-ground will they be sharp again. As a salesman, if we don't know how to improve ourselves at any time, one day we will also fall into the trough from the so-called glory of the old days. It is very important for us to learn new knowledge elements in time. Besides books, I think it is very important to study hard at work. I believe that a person's ability is always limited. It is important for our colleagues to exchange their rich experience with each other. Next time I can use it in something similar.