Please tell me what you need to pay special attention to when you study at the hotel front desk. Besides, I haven't done it. How long did it take you to learn everything?

A friend of mine works at the front desk of a hotel. He is concerned with some trivial matters at work.

For example, note:

First, customers should ask what kind of consumption they want when they come to live.

Second, customers come to consult, smile and answer patiently and sincerely.

Third, the accommodation registration should be detailed.

Fourth, pay attention to some difficult customers whose words are vulgar and try to avoid conflicts.

5. Compatriots working at the front desk must keep their mentality, mood ups and downs, and the tone when answering questions.