What should I pay attention to when speaking in the office?

I was chatting with a colleague recently, and the colleague mentioned an incident, saying that her son, who is in elementary school, was playing with his classmates during the recess period and accidentally hung it around his neck. The jade was kicked to pieces. The other person’s parents said that the jade was a family heirloom and cost tens of thousands. Our colleagues bragged everywhere that her son had kicked tens of thousands and said that the other party wanted us to accompany them. I guess the whole company was similar in their exaggeration. knew.

But in the end, the other party’s parents didn’t ask her to accompany her for more than 100,000 yuan, so they just apologized symbolically. However, our colleague explained the process so terribly, but the result was nothing. , some people just like loud thunder and soft rain.

I think such words are very offensive. Maybe everyone was worried about her when she first talked about this matter. She said it was hundreds of thousands, so how could she compensate? What did her colleagues get in exchange for their worries about her? Later, when this colleague said something so-called important, we just listened to it, and no one paid attention to it.

There is also a friend who is very funny. Every time after she buys clothes, if someone asks how much the clothes cost, she will tell her the original price on the tag. In fact, that price is already discounted by several times. I don’t know what her mentality was. At that time, we, the listeners, thought that maybe she wanted to express that she was rich or something?

But recently I read a book called "The Art of Clear Expression". Reading this book made me realize that the world needs more clear expression, and sometimes the truth is unpleasant and embarrassing. Yes, but usually they also have some positive meaning, because the truth is often clear and unambiguous. I think life would be less awkward when everyone could speak clearly.

Dominique Muttler, the author of "The Art of Clear Expression", points out common shortcomings in the workplace, such as vague wording, avoiding the important and choosing the light, adapting to the situation, endless procrastination, following the crowd, etc. And cite a large number of examples to illustrate the negative impact these shortcomings will have on enterprise development.

This book also reminds us that speaking out does not mean speaking without restraint, and that expressing clearly and clearly is an art. To achieve perfect results, you must check yourself before speaking to see if it complies with the five principles of clear expression:

The first principle: clarity

Clarity comes from a well-thought-out point of view. Only those who have thought beforehand can speak directly.

When everyone starts to speak out, in principle, there will be two possibilities: either it will have an effect, or it will have no effect. Articulation

is not an end in itself; it is a means to solve problems. Fierce words are okay, but it is the individual point of view that matters. An opinion creates friction between oneself and others, and in this way new ideas and answers can be generated.

For example, like me, I usually speak in a reserved manner. If I don’t like something, I won’t say it directly. My thinking is still stuck in the old mode. , I am afraid of standing out, afraid of losing face, and afraid of pouring cold water on other people’s enthusiasm.

Clarity is crucial in the subject of clear expression. It is the foundation and an important factor without which nothing can be done. Clarity means everyone has a purpose and everyone knows what their job is. Ideally, everyone should know where things are going to be over the next three years.

There is no clarity without clarity, and clarity comes from thoughtful perspective. Only someone who has thought ahead can speak his mind, and if I wanted to have a thoughtful point of view, I had to separate and recombine topics. However, it is not enough to have clarity yourself; you also need to lead and influence others.

Second Principle: Honesty

Without honesty there is no clarity, because honesty is the basis of all relationships.

Whenever we talk about honesty, people’s impression is always about ethics and morality. This is not true. Honesty is related to productivity and has an impact on interpersonal communication and the advancement of ideas.

In a company that lacks honesty, the time it takes to solve a problem will be extended. In a company with a culture of honesty and clear expression, the problem will be brought to the table immediately and solved smoothly.

Honesty means not saying the unfiltered stuff that happens to be in your head. There is no need to say everything we think, just what we say reflects what we are thinking.

Someone is annoying if they chatter about everything. Telling others the trivial things that are on your mind is not clear expression, and the personal privacy that is revealed is not the honesty required for a certain "clear explanation". But at least, honesty means constantly offending people.

Honesty also means that others know their own position, and at the same time, they also want to know their corresponding relationship with me. I should provide them with necessary information without concealing anything or describing it selectively, otherwise misunderstandings will occur.

Why is there no clarity without honesty? When we ask ourselves this, the first thing that becomes clear is that honesty is the foundation of human relationships. Although there are differences in partnerships, friendships, employment relationships, business relationships and customer relationships, this does not affect honesty itself. Integrity is the cornerstone of all relationships.

If relationships work consistently well, it must be because people trust each other. Trust is when we can believe that someone means what they say and that they will do what they say. Trust means more that I can trust someone to be who they say they are.

And honesty means more productivity. Honesty can inspire more creativity. When I express my opinions honestly and others express theirs honestly, problems will be exposed. come out. If you fail to be honest, then problems will not be discovered, and then they will not be clarified, and there will be no progress in thinking.

Third Principle: Courage

Only those who have overcome their inner fears and uncertainties can better deal with the problems in life.

No matter who you are, standing up bravely and expressing your opinions openly is an experience like bungee jumping. Those who overcome their inner fears and uncertainties are better able to cope with problems at work.

Every time we hold a department meeting, we will ask everyone at the end if they have any questions. However, some people do not express their opinions from the beginning to the end, but they will talk among our colleagues afterwards. To put it bluntly, in fact, the leader organizes meetings for us to let us express our inner thoughts or dissatisfaction with our current work. The leader can only help us if he knows our thoughts.

Be brave enough to express clearly, because this can break the limits, enable ourselves to take action again, and discover new opportunities. It is the right of every employee to express opinions in the company. If there is rigidity due to fear or offending others, it will restrict freedom of movement and greatly limit creativity.

"Courage" means that I am not very interested in something, but I will still do it. I speak instead of keeping silent. I take the initiative instead of waiting passively. The courage to speak clearly brings new energy, and the more afraid we are, the more difficult it becomes.

Just like when I was learning to swim, we must have the courage to put our heads in the water and learn to hold our breath, and finally we can learn to swim. If you never go into the water, you will never learn to swim. Bravery does not mean the absence of fear, but rather not being hindered by fear.

Fourth Principle: Responsibility

Clear expression is predicated on a sense of responsibility. If a person has an indifferent attitude towards something, he will not be able to speak directly.

The book divides responsibility into three levels:

Dependence: Responsibility is based on the fact that someone has no other choice at a certain moment, only a sense of dependence, and then remains indifferent. . Codependents often have little interest in work.

2. Responsibility exceeds dependence: There are several factors that will enhance the sense of responsibility, topics of interest and corresponding activities, and interpersonal relationships among colleagues.

3. Enthusiasm: The highest level of responsibility is enthusiasm, and the two can almost be completely equated. Under this premise one can live around a theme and keep it top of mind no matter what.

And different levels of responsibility can be enhanced in different ways:

Money: This stage is pure dependence. Someone has no interest in doing something and either does nothing or does it for money.

2. Theme: Working around a theme is very important at this stage. How can I become interested in an activity? How to make the team stronger? How to make the brand more recognizable?

3. Outlook: Where there is enthusiasm, outlook is important. This keeps enthusiasm alive and focused on the future.

Fifth Principle: Empathy

The core essence clearly is empathy, and there must be sufficient understanding of the psychological limits that each person faces.

There is an art to speaking clearly and unequivocally, it means crossing other people's limits without hurting them. True articulation is about having enough empathy and understanding of the limits each person faces.

According to different topics, the audience can always hear different clearly expressed content. If you want to know which topics to use with which people, you need to be clear about one thing before you start acting - empathy.

Empathy is the ability to understand another person’s thoughts, feelings, and motivations before they do. Furthermore, empathy is the willingness to put yourself in other people’s shoes, understand them, and adapt to them.

Who would like to spit in other people's soup? If someone points out a problem directly during a good time, he will immediately become a spoiler. Those who want to have a long-term strategy for the future in good times should give more thought to these questions: What makes us function well now? What else do we need to face the future? When we are successful, we must always remain respectful of the factors that led us to that success.

If one of the five principles of clear expression is missing, it will be difficult to achieve clear expression. So whether we are in the company, in life, or in the family, if you want to express your meaning clearly, the five principles are indispensable.