Summary of cigarette customer service work

Summary of cigarette customer service _ How to write personal customer service summary?

Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. As a cigarette customer service staff, don't put yourself on the opposite side of users in your work, so how to write a summary of cigarette customer service work? Whether you are looking for or preparing to write a summary of cigarette customer service, I have collected relevant materials below for your reference!

Summary of cigarette customer service work 1

Before I entered Sifang Loan Company, my life was simple and boring. Through the introduction of friends who have invested in Sifang Loan, I have the opportunity to join this platform team with great potential. I am completely unfamiliar with internet finance, and now I am a customer service specialist, which can easily solve the basic problems of customers. I think it is not only my own efforts, but also my endless interest in work, which makes me feel the motivation to move forward in this team.

Before I came into contact with the P2P industry, I knew some financial methods, only stocks and funds. In my mind, stock funds need experienced investors to make money steadily, otherwise they will lose everything. People who can't do it are gambling with their own money and dreams. I know nothing about finance. After understanding P2P, I have a certain understanding of financial management. As a loyal customer service, loyal fans and loyal investors in the future, I certainly saw the tangible benefits of Sifang Loan.

First of all, let me talk about my preliminary understanding of p2p finance. Peer-to-peer loan transactions introduced from abroad, that is, micro-loan transactions completed through the Internet, borrowers who need capital turnover publish loan information on our platform, and lenders with idle funds lend to borrowers, so that borrowers' urgently needed funds can be solved, lenders can obtain corresponding benefits, and both borrowers and borrowers can achieve a win-win situation. We have realized the transparency of credit business, so that the lenders who come to invest in Sifang have a safe and reliable investment journey.

Online lending is different from private lending. Private lending may be that guarantors mortgage or borrow money from each other, while online lending builds a service platform for borrowers and borrowers through the Internet, which saves borrowers who need funds from going to the bank to sign complicated procedures and queue up for processing. P2P loans will soon be able to borrow the funds needed to solve the problem of capital turnover. The borrower's information will be properly handled on a secure platform such as our credit investigation, so as to protect the borrower's personal information and provide it to investors as transparently as possible. Investors can choose their own interests in such a platform. Because this platform is transparent, the interests are legitimate, the risk control department is strictly controlled, and the capital transaction is clear, and there is no need to feel ups and downs like stock trading.

Nowadays, many people have a superficial understanding of Internet finance and online lending P2P, and have a distrust view of things on the Internet. During this period of customer service, many investors have no such doubts. If my funds are stolen from your platform and you run away, then I'm not looking for a ghost. Yes, the virtual nature of the network not only allows many criminals to take advantage of it, but also makes many bad platforms run away, which completely affects the development of P2P peer-to-peer lending. In my opinion, this risk control of our company is very good. The offline business auditor strictly examines the reasons for the borrower's demand for funds, the source of income, and the borrower's mortgage housing qualification, to ensure that the borrower's information is reliable, strictly control the loan quality at the source, and reduce the loan risk. We play the role of intermediary, providing information for both borrowers and borrowers and providing technical support for eligible borrowers to issue loan tenders.

Because of my work, I have been paying attention to the news of P2P platform. In the customer service training, the supervisor introduced us to some operating modes of some leading P2P companies in the United States. In just a few years' development, P2P is advancing in exploration. In my relatively simple understanding, I only see the convenience of the borrower's funds and the lender's procedures for profit. I haven't deeply understood how much this business model has promoted the social economy. Is the country's optimism and support for Internet finance also a gradual support for P2P?

Finally, I hope I can gradually grow up in the strong, United and friendly team of Sifang Loan, truly understand P2P, truly integrate into Sifang Loan, and provide better services to customers.

Summary of cigarette customer service II

From the final sales results, there is no difference between online sales and traditional channel sales, but there is a big difference in sales means. One is to sell products online, and the other is to sell in reality, that is, online and offline. Network sales have been booming in recent years, and many enterprises have begun to test the water network, and their performance is also very good. The work summary of this week is mainly to write the work summary of online sales customer service week. Relatively speaking, there are more cosmetics on Taobao.

Cosmetics are generally used by women, so in general, we should pay more attention to women's psychology. Such as freckles, acne, stretch marks, wrinkles and scars. Of course, there are some whitening, exquisite pores and so on.

If a customer enters your chat box and starts typing. Then this sale is the real beginning. First of all, speak tactfully. Because women are more delicate, they should be kind and not blunt in language. Because there is no sound when typing, it is easy to feel arrogant and so on if you only let customers understand what you mean between the lines.

It is best if the chat box can record the channels for customers to find websites. Many customers come through related keywords, such as what to use for freckle removal and how to remove stretch marks. Through these keywords, you can probably guess some information about the customer, such as age, purchase intention and so on. Stretch marks are all owned by people who have given birth to children, and their ages can be roughly guessed. Secondly, the purchase intention, how to remove these two keywords through stretch marks and stretch marks, I think the latter has a greater purchase intention.

Proactively communicate with customers. When customers come to see your products, they don't know at first. Of course, you don't know the relevant information of customers. Only by taking the initiative to ask can we close the distance, such as how old are you? How long has it been? Have you ever been treated with other products before? Wait, try to use some modal particles. Everyone on Taobao will use pro.

Then according to the customer's information analysis, why use other products is not effective or ineffective, and so on. Then I began to introduce the advantages of my product. What's the effect? Wait a minute. After communicating with customers, sales are already in the middle.

Many customers will not place an order immediately, but will consider it. You can't relax at this time, because it shows that there is still a strong purchase intention, otherwise the customer will definitely close the chat box and leave at this time. At this time, it is a psychological offensive. Talk about the effect of the product after use and the evaluation of some customers, and then talk about the after-sales service of your own products. After-sales service is a concern of many people.

If the customer is still considering it, you can tell the customer your QQ, Ali Want Want and other contact information, so that the customer can contact you after considering it. This is also to avoid the loss of customers to the greatest extent.

If you finally buy it, you must remember to say some greetings, which will deepen the relationship with customers and make them more professional and formal. For example, I wish you a speedy recovery and achieve the desired results as soon as possible.

Summary of cigarette customer service work 3

I joined the shopping mall in _ _ _ _ _ _ _ and started my new work and study process. In these four months, I have gained a lot and felt a lot. The work at this stage is summarized as follows:

At this stage, the customer service supervision department has two main functions. One is to continue to do a good job in the service desk, and the other is to initially take over, learn and carry out supervision. As a member of the customer service supervision department, my work mainly focuses on these two aspects.

I. Work of the Service Desk

There are many work processes and skills in the service desk, and the principles are relatively strong. In this stage of work, I learned the operation of various systems at the service desk and the process of dealing with problems. Now I can perform all the work of the service desk independently, and I have done careful thinking and research on the work of the service desk. I think the work of the service desk should be refined and expanded, and the service fields and functions should be further expanded in combination with the competitiveness of our commercial building. The specific content will be detailed in the 20__ year work plan.

Second, the stage of learning the work content of shopping malls

_ At the beginning of the month, the company arranged for me to go to Kaiyuan to inspect the basic problems of supervision. I spent two days observing the supervision of Kaiyuan in detail, and got a basic understanding of their work contents, methods and scope. _ _ _ month, I began to prepare the materials for the establishment of the Ministry of Supervision. This task is very stressful for me. I just arrived at the mall and know nothing about it. With the encouragement and support of Manager Zheng, and with the help of my colleagues in the network and shopping malls, I completed the planning scheme for the establishment of the supervision department on _ _ _ _ _ _. In this process, I have learned a lot of knowledge and broadened my horizons greatly.

Starting from _ _ _ _ _ _, the company's competitiveness building activities began. During this period, Manager Zheng took me to practice in various departments, inspected and studied in the store, and slowly began to get involved in the work in the store. Although very confused, but very substantial. Because I can come into contact with some new things every day, the gains are accumulated in my mind bit by bit, and I gradually have a recognition and affirmation of _ _ from my heart. Moreover, I set myself a vague but realistic goal, study hard all kinds of knowledge in shopping malls, and use my own strength to promote _ _.

Third, initially participate in the shopping mall work stage.

After a period of study and application of the competitive construction scheme, with the joint efforts of all employees, the store environment has changed obviously. In order to investigate the employees' understanding and implementation of service competitiveness, I assisted _ _ manager to have an in-depth discussion with employee representatives. During the discussion, employees raised various problems and situations, and I summarized and recorded them one by one to seek solutions and ways. The process of solving problems is the best learning process. At this stage, I have a deep understanding of employees, companies, customers and customers, which points out a way for my future work.

My goal and direction are gradually clear, and I know how I will work in the future. Later, under the leadership and guidance of Manager Zheng, he went deep into every corner of the shopping mall, seriously investigated and dealt with some illegal acts with backward implementation, and consolidated and extended the training content of competitiveness building. To a certain extent, I have seriously strengthened the style and discipline of shopping malls and laid a good foundation for future work.

Fourth, the development stage of self-work

(1) Service rectification activities

On, the customer service supervision department was established. Under the leadership of Manager Yin, I started the tasks and work assigned by the company with expectation and vision, and fought side by side with four other colleagues at the service desk. During this period, everyone and I worked around the correction of labor discipline and basic behavior of employees in the store. After the busy celebration and National Day, we planned and organized the _ _ month activity of service rectification in shopping malls. Under the coordination of company leaders, the rectification month finally became a rectification activity, and the implementation period was adjusted immediately with the rectification situation. This activity strengthened the maintenance and implementation of the requirements and commitments in the stage of competitiveness construction, and conducted a thorough investigation of the bad atmosphere and habits in the store.

The Service Improvement Plan requires all departments to write a summary of service improvement activities in _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _. About _ _ _ _ _ _% employees have a deep understanding of service and service creation from their awareness of behavior to their own requirements. _ _%-_ _% employees compared their performance with their colleagues during the rectification period, and analyzed their own performance on the basis of the comparison. Finally, they made a vision plan for their plans in the next service rectification process and expressed their determination. About _ _% employees have carefully reviewed and audited their service commitments, and described the application of these commitments in detail during the period, which improved their knowledge and understanding of the service creation scheme, and urged and checked the application of these measures in daily inspection.

The employees' feelings and summaries are helpful for us to grasp the employees' understanding of the service and the implementation effect, and a number of outstanding cases and outstanding employees have emerged. Through the comprehensive evaluation of our department and various operating departments, the employees were rewarded accordingly, which greatly stimulated their work enthusiasm and morale and played a positive role in promoting the improvement of the atmosphere in the store.

(2), a run and three service rectification work assessment.

Our department made a final evaluation of the initiative, timeliness and thoroughness of the rectification, and all departments did a good job. Through _ _ days of centralized rectification, all employees' self-discipline, service, development, overall situation, organizational discipline and the concept of big companies have been further enhanced, and their work style and service level have also been improved accordingly, showing a good mental outlook different from the past. Compared with before the rectification, the average weekly number of violators in the first department decreased by _ _%, and the average weekly number of violators in the third department decreased by _ _%. The staff are more self-disciplined, the implementation of various rules and regulations is more in place, and the bad phenomena in the work have been well curbed. Customer satisfaction has been further improved, and the service rectification activities have further promoted the implementation of some after-sales services of the company, standardized relevant basic work such as after-sales services, and avoided the problem of no one shirking responsibility between manufacturers and employees during the return process, as well as the worries and dissatisfaction generated by customers during the return process, making the service more efficient and convenient. At the same time, in view of the problems reflected by employees during the rectification process, the company organized a symposium. Further clarify the strict implementation of service rectification standards, strengthen the concept of serving employees and customers, and further improve the overall service level of the company.

(3), employees and customers survey

In order to investigate the effect and function of service rectification activities, we conducted a systematic survey of employees and customers. The survey shows that all the work of the company is generally upward, but most of it stays at a good level and has not yet reached a good level. Most employees are rectified for rectification, and there are many passive promotions, which are effective but not very satisfactory. At the customer level, we also know about the service rectification of our commercial building, but the coverage is narrow, and we don't know enough about the company's service commitment and other policies that benefit the people, and put forward many improvement directions and requirements, which will make our next stage work further.

Summary of cigarette customer service work 4

20__ years have finally become the past. When I joined the company in _ _, I knew it would not be a quiet year. During this year, I learned a lot and exercised a lot with my colleagues at the customer service desk. When I also adapted to the basic work, I found many shortcomings in my past. As I become more and more skilled, the shortcomings in my work become more and more obvious.

Now, one year has passed and we are about to usher in a new year's work. I am also here to sum up the past year, so that I can see where I need to continue my study while summing up these shortcomings! My work this year is summarized as follows:

I. Personal growth

First of all, in our basic work, as a front desk employee, we are responsible for providing services to customers in shopping malls. When customers have difficulties, they can practice all departments of the mall through us at the first time. In a year's work, I mainly ask and find things. So soon after I took office, I realized how important it is to know the route and distribution of shopping malls in detail. In order to make up for my shortcomings, I visited the whole shopping mall in my spare time and firmly remembered the location of the counter.

During my study, I visited the shopping mall many times from top to bottom, and I have a deep memory of all the counter positions. When customers ask for information about counters or commodities, I can always tell customers the most detailed location information in time, so that customers can shop happily and smoothly.

At the same time, the front desk is also the place where customers store goods, and we are also responsible for the luggage habits of customers when they enter the mall. In this job, there are actually no skills, but in order to find out what the customer has in the locker as soon as possible, it took some time to get familiar with and exercise. Now, I can access goods for customers in a more timely manner, so that efficiency and accuracy coexist.

Second, the work status and problems

The work at the front desk is actually boring. We should always keep our best smile to serve our customers, but in most cases, there are many repetitions of customers' questions. This leads us to need a lot of patience.

In one year's work, I also encountered a lot of troubles, such as when I took the entrusted items for my customers, I couldn't find them! This really scared me and made me feel more and more flustered at work, which delayed the time of customers. It was not until _ _ _ helped me find it that I found myself misreading the number plate information. It seems that I still need to improve my concentration.

Third, summary.

Although this year's work is spent in constant study and mistakes, I have also made good growth. Everyone takes care of me at work. I believe that through my own efforts, I can finish my work better in the next year! Bring excellent service to shopping malls and customers!

Summary of cigarette customer service work 5

Time flies, 20 years have passed, and the work of the new year is about to start again. Not only do I have many ideas, but I can't help feeling satisfied when I look back on my work for one year as someone else. This year, my attitude towards work has changed a hundred and eighty degrees, and I have made too much progress. I am more or less good at work ability, personality and sense of responsibility. This year is my first year in this position. I am very satisfied with such a result. I think I have tried my best, and I like myself very much. I have correctly and effectively completed the main work I am responsible for or the temporary delivery work I led. The following is a summary of my work this year:

First, change yourself and adapt to work.

I was proud to enter our shopping mall at the beginning of this year. The scale of our shopping center is unprecedented for me. I am very grateful to the leaders of the shopping mall who were willing to give me this job. After all, I am an amateur without any work experience. You just believe me and want to bring fresh and young blood to the mall and live up to expectations. Give you a satisfactory answer at the end of the year. When I first started working in the position of customer service at the front desk, it was inevitable that I would feel shy inside. A girl comes to me every day to consult so many people. Sometimes I am too nervous to speak, or my voice is as loud as a mosquito, and sometimes I secretly cry, because I feel that I am not qualified for this job and I feel sorry for the trust of the leader. I'm glad I didn't give up at that time, but chose to push myself, otherwise I wouldn't be here now and would have resigned long ago. So I'm not bad! Adapted to the work very well, even regular customers doubt whether there has been any change.

Second, the work summary, look at yourself

My main job is to clean the front desk before going to work every day, participate in the warm-up of the employees in the mall before going to work, get to know the recent activities held in the mall, call the logistics department to put the gifts and lottery tickets at the front desk, and let customers draw with small tickets when they leave. Patiently accept all customers' inquiries, and be ready to contact the studio at any time. In case any parents look for the lost child, they will announce their search for you as soon as possible. These tasks, which I used to think were complicated, are now handy. I used to be dizzy, but now I'm sober. After finishing my work, I will even have a lot of rest time. The progress of my ability in my work has also been seen by the leaders and praised many times.

Third, the outlook for the future

Although I can finish my work well now, I still have a lot of rich time, which means that my value still has room to play, which is the bottleneck of my work. If I can find a place to play, I can get a promotion and a raise by going up a flight of stairs. Recently, I wrote what I saw as a receptionist, and the present situation of shopping malls can still be improved. I promise they are all very useful suggestions for the shopping mall. I will hand them over to your leader early next year. All my starting points are for the benefit of the mall, and I hope to make more contributions to the mall in the coming year.