Why can't the mobile phone be charged? What should I do?

If you use a vivo mobile phone and it cannot be charged, you can check it according to the following methods:

1. Check the charger and data cable.

Use standard charger and data cable to charge. Non-standard chargers and data cables may not be compatible with mobile phones, resulting in no charging. It is recommended to replace the standard charger data cable for comparative test. If the standard charger and data cable are faulty, please go to vivo customer service center for testing.

2, check the phone charging port

Check whether there are foreign objects, corrosion, dirt, liquid and other phenomena in the charging port of the mobile phone. If there is such a phenomenon, please go to the vivo customer service center for testing.

3. The mobile phone has not been used for a long time or discharged excessively.

If the mobile phone is not used for a long time or the battery is automatically turned off at low power, it is recommended to check it after charging for 30 minutes.

4. If the phone stops charging when it is 80% charged, please check the function settings of the phone.

Some models support the function of "optimizing battery charging". If this function is turned on, in order to prolong the service life of the battery, it will intelligently learn the historical charging habits of the mobile phone and intelligently adjust the Wally time of the battery when the mobile phone is charged for a long time.

* Note: Enter Settings-Battery-More Settings/Charging Settings-Optimize Battery Charging-On/Off Function. If you can't see this menu, the machine doesn't support this function.

5. The charging environment temperature is too high or too low.

If the temperature of the mobile phone exceeds or falls below a certain temperature value, it may not be able to charge. In order to ensure the safe use of the battery, the battery can't be charged when the temperature is lower than 0℃, and the system will prompt that "the temperature is too low, charging has stopped", which is the charging protection mechanism of the battery. It is recommended to charge the battery at 0℃~35℃.

If the temperature is high, it is recommended to put the mobile phone in a slightly lower temperature environment for a period of time before charging.

6, service center testing

If the above methods can't help the recovery, you need the customer service center to detect and deal with it. You can find the address and telephone number of the nearest customer service center through this link: the webpage link. In order to save valuable time, it is suggested to call the customer service center in advance to confirm the relevant matters and understand the working hours.