A good life needs a list of quality anomalies-the most operational way to change a dark life.

The same language is sharp, simple and rude. Some people are always cited as mentors, while others are hated by ghosts and gods.

Similarly gentle and kind, there are always some people who are regarded as powerful warm men (women) and wise men of the whole river, and some people are called dough goodies.

It is also full of enterprise, part of which is "aggressive" and part of which is "ambitious";

It is also quietism, part of which is "indifferent to fame and fortune" and part of which is "walking dead";

The same is "lack of emotional intelligence", some are called "clumsy and lovely", and some are "stay at a respectful distance";

The same is "forgetfulness", some are praised as "great wisdom is foolish", and some are praised as "transparent and ignored";

……

Everyone says "being a man in advance", but why are the same "being a man" and "being a man" so different?

"Be a man in advance", so what should you do before "being a man"?

"Being a man" is only an external appearance, and "inner core value" depends on our own cultivation.

The world is always pluralistic, and everyone's view of people and things is one-sided and subjective.

However, for a long time, the world has formed a so-called * * * understanding about someone and something, so most of this person's problems are objective.

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Let's talk about the quality exception disposal list, which is something that manufacturing enterprises have to face every day.

There is an 8D working method:

D0: Call for emergency measures.

D 1: group has been established.

D2: Problem Description

D3: Implement and verify temporary measures.

D4: Identify and verify the root cause

D5: Select and verify permanent corrective measures.

D6: Implement permanent corrective measures

D7: Prevention of recurrence

D8: Collective congratulations

Considering the efficiency and cost, it is impossible to solve all the problems we encounter in our work and life according to the 8D working method, but the following six steps are essential:

I. Problem description

Second, the reason analysis

Third, the implementation and verification of interim measures.

Fourth, choose permanent improvement measures.

Verb (abbreviation of verb) verifies permanent improvement measures and forms a standardized system to prevent repetition.

VI. Horizontal development

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I. Problem description

Case study:

Let's look at the writer Liu Jirong. Where does happiness come from? Described in:

1, self-observation's problem description:

In the living room, my son is talking on the phone with his classmates. At first, my voice changed, and it sounded strange: "I have no happiness, how can I laugh, life is really bitter …" Just as a sentence fell into my ear, I suddenly got a chill when I was collecting clothes on the balcony.

2. Description of customer complaint:

Just at the last parent-teacher meeting, the teacher told me that my son became introverted and extreme, and every composition was pessimistic and negative, and he never praised others and lacked tolerance.

At that time, I laughed it off, thinking that adolescence was at work, and it would be fine after these days. Now that I think about it, he is really unhappy.

3. Description of the parties:

Nike shoes, new racing cars, game consoles, Hamburg coke, top three grades, loving his parents and relatives ... if this is not happiness, what else does he want? At the dinner table, I finally could not help asking questions.

He replied with a wry smile: "You can be like Ding Junhui, you don't have to learn to play billiards every day; You can become famous overnight like a singer and be sought after by thousands of fans; You can buy a two-yuan lottery ticket and win 20 million prizes, so your mother won't have to work hard. "

I can't help gaping. The happiness he wants can only be achieved by God.

Off topic: the best case of conversation:

In other words, there is a trump card of "talking". He went to a friend's house and was chatting with his friend and his wife. His friend's son went home with his girlfriend. The brother glanced at his friend's son and girlfriend and said, "This boy, like his father, can choose!" " -without showing any trace, kowtow to four people at the same time in one sentence. This kung fu is very human, but learning to speak is a kung fu that ordinary people must practice.

Second, the reason analysis

Case study:

Someone put forward a disposal list of abnormal quality for "this egg is really unpalatable"

Mr. Wu, the quality manager, immediately found out n reasons:

"There are no absolutely good eggs in the world. American eggs are delicious. Go! "

"How much did the chicken next door give you?"

"Duck eggs are delicious, but they don't meet the specific situation of our family."

Director Hua, another quality manager, found the reason through observation and data verification:

These eggs are all good in nature, but the eggshell of one of them was damaged during transportation (but it was not completely broken, and no "quality hidden trouble" was detected when the kitchen arrived); However, the warehouse did not implement the principle of "first-in, first-out", resulting in more than 5 days from arrival to egg cooking; Eventually lead to the phenomenon that eggs are unpalatable.

Dear friends, as a member of the quality exception handling team, what kind of reason analysis will you vote for?

We do have n kinds of disposal methods in the future, but any disposal method must be based on the result of cause analysis. If we can't find the root cause of the accident, we can't find the way to deal with the abnormal quality.

The second step is completed. As long as the person in charge is a normal and rational natural person, basically we think that the handling of abnormal quality will be successful.

On the long road of life, when faced with any big or small troubles, the extent to which we can achieve this second step of "cause analysis" directly determines our "internal core value."

Let's go back to the beginning:

Case study:

Let's continue to see where the writer Liu Jirong's happiness comes from. The root cause description is located at:

On the phone, I complained to my husband about the bad influence of the media on my children and that he was away all the year round and nothing could help me.

My husband smiled and said, "I think his words are familiar, as if I had heard them at home."

I suddenly reacted, in this case, it was my mantra. In the past two years, after work, I went to the kitchen with a bitter face as soon as I entered the door.

Talking on the phone with friends after dinner, from being a small clerk to being a part-time housewife. Enough suffering, the day passed.

Day after day, year after year, the constant complaints must have broken Xiaoman's ears and inadvertently infected him with depression.

How can an unhappy mother raise a happy child? The long road of life, if there is no happy heart, what will the future of children be like!

The root cause is found! Will it be far from solving the problem?

Third, the implementation and verification of interim measures.

Case study:

The writer Liu Jirong wants to know where happiness comes from. In the article, the problem the hostess encountered was not enough to put out the fire, so there was no "temporary measure" in this case.

Fourth, choose permanent improvement measures.

Case study:

Let's look at the writer Liu Jirong. Where does happiness come from? Permanent improvement measures described in this article:

Thus began the project of changing the image. I told myself that before entering the house, no matter how tired I am, I should rub my face and make a warm smile first.

Don't sigh when washing vegetables and cooking. After dinner, I didn't have a cell phone, so I just took my son to the gym downstairs to play table tennis.

Both of them have poor skills. I laughed at his spike like a "disciple of the kitchen knife gate", and he laughed at my grip like a "panda burning incense".

I missed a ball and flew straight to my leg. I called it "two kicks", but he insisted that it was "sunflower acupoints". The two of them were so happy that even the administrator on the side laughed.

Sweating and relaxing is far more comfortable than lying on the sofa with a mobile phone to pour water.

Verb (abbreviation of verb) verifies permanent improvement measures and forms a standardized system to prevent repetition.

Case study:

Let's look at the writer Liu Jirong. Where does happiness come from? The self-behavior norms described in this article:

"Sunshine happy mother, is a paradise of birds and flowers. No one is qualified to plant gray seeds in children's hearts. "

In order to prevent the onset of complaining addiction, I began to clean up the phone book and deleted a group of "bitter friends".

If someone comes to "harass" again, I will tell them sincerely: "I have only one son and one daughter in my life. If I let them look at the bitter gourd face and listen to the bitter classics every day, how can I be happy? " The sea of misery is boundless, so hurry back to the shore. "My son was very happy and made a face at me.

VI. Horizontal development

Case study:

Improper electrostatic protection of manufacturing employees leads to product functional failure. Are there the same hidden dangers in supply chain, warehousing, IQC incoming inspection, semi-finished products/finished products inspection, shipment packaging and customer reprocessing?

Case study:

Let's look at the writer Liu Jirong. Where does happiness come from? Horizontal expansion described in this article:

My new mother was fine, but suddenly I got a message that my professional title evaluation failed. But the scores lower than mine have all passed. This sap almost beat me back to my original shape. It's easy to be a resentful mother.

But my children are growing up and will face such problems in the future. If I teach him now and can only complain, how can he be optimistic in the future?

I bite my teeth, no matter how hard it is, I will stick to it. So, no anger, no sigh, I still try. Someone talked about it, and I smiled heartily, saying that I would not comment on the truth of nature, and I would have another chance next year.

It happened that my son and I caught a cold at the same time, and the young leader in charge bought fruit and nutrition to visit in person. I have a deep resentment against her, and some colleagues have hinted that she is responsible for this matter.

Anyway, I have made up my mind to be an open and inclusive mother in front of my son.

The smile is sincere, the language is frank, and the jasmine tea is fragrant. We had a heart-to-heart talk and let bygones be bygones. After the guests left, I saw my son's admiring eyes.

I know, in his eyes, I am not that narrow-minded mother anymore.

Let's help the hostess continue to expand horizontally:

In the community? What about girlfriends traveling together? Did you also turn on "Complaining Mode"? Do you want to improve together?

Also, the writer Liu Jirong's family, where is the father? How much influence does dad's absence have on daily life?

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This is the truth in the production site of the enterprise, and the truth is actually the same for everything we face every day, big and small. We have repeatedly regarded it as a list of quality exceptions:

Clearly describe the problem-analyze the root cause of the problem-immediately implement temporary measures-select permanent improvement measures-verify permanent measures and prevent recurrence-horizontally expand similar problems.

"I save my life three times a day", we honestly practice these six steps again and again until we can operate "from the heart without overstepping the rules".

"whose growth is not thrilling", our growth path is always full of darkness. Perhaps, through the above six steps, we can light up the darkness bit by bit. At this time, it suddenly occurred to us to write a chicken soup for the soul. According to these six steps, chicken soup tastes like dry goods. )

We gradually light up the black spots in our lives, and the quantitative changes accumulate to a certain extent. Maybe one morning, we suddenly feel that life is suddenly enlightened.