What are the top ten promises of power supply service?

1, urban area: the reliability of power supply is not less than 99.90%, and the voltage qualification rate of residential clients is 96%; Rural areas: the reliability of power supply and the qualified rate of residential customers' voltage shall be announced by the power companies of all provinces (autonomous regions and municipalities directly under the Central Government) after being reported to the State Grid Corporation for approval.

2. Provide 24-hour power outage repair service, and the time for power supply repair personnel to arrive at the scene generally does not exceed: 45 minutes in the urban area; 90 minutes in the countryside; 2 hours in special remote areas.

3. The power supply facilities are scheduled to be overhauled and blacked out, and announced to the public 7 days in advance. Take power outage measures for customers who are in arrears with electricity charges according to law, send a power outage notice 7 days in advance, and resume power supply within 24 hours after the fees are settled.

4. Strictly implement the electricity price and charging policies formulated by the competent pricing department, and timely disclose the electricity price, charging standards and service processes in the power supply business premises and websites.

5. Response period of power supply scheme: residential customers shall not exceed 3 working days, low-voltage power customers shall not exceed 7 working days, high-voltage single-power customers shall not exceed 15 working days, and high-voltage dual-power customers shall not exceed 30 working days.

6. Power-on period of electric meter: After the electrical engineering inspection is qualified and the relevant procedures are completed, the residential customers will send electricity within 3 working days and the non-resident customers will send electricity within 5 working days.

7. After accepting the customer's application for checking the billing watt-hour meter, the test result shall be issued within 5 working days. After the customer proposes that the meter reading data is abnormal, verify and reply within 7 working days.

8, when the power supply is insufficient, can't guarantee the continuous power supply, in strict accordance with the government approved the orderly power plan to implement peak-shifting, stop power limit.

9. The power supply service hotline "95598" accepts business consultation, information inquiry, service complaints and power outage repair 24 hours a day.

10. After accepting the customer's complaint, contact the customer within 1 working days and reply to the handling opinions within 7 working days.

Extended data

Procedures and time limits for power supply enterprises to handle electricity business:

1, program

(1) Expansion of new high-voltage equipment: power application → scheme determination → design document review (important customers) → engineering construction (independent selection) → intermediate acceptance (important customers) → completion acceptance (contract signing, business fee collection) → electricity installation.

(2) Low-voltage non-residents: electricity application → scheme determination → project construction (optional) → completion acceptance (contract signing, business fee collection) → electricity installation.

(3) Low-voltage residents: electricity application (contract signing, business fee collection) → electricity installation.

(4) Change of electricity consumption: The Power Supply Business Rules shall apply to the provisions on changing electricity consumption.

2. Time limit requirements

(1) high voltage: power supply scheme reply (no more than 15 working days for single-power customers and no more than 30 working days for double-power customers), design drawing review (no more than 5 working days for important customers), intermediate inspection (no more than 5 working days for important customers), completion acceptance (no more than 5 working days), power installation and wiring (electrical engineering inspection is qualified, and Cancel the design review and intermediate inspection of ordinary high-pressure customers (unimportant customers).

(2) Low-voltage non-residents: reply period of power supply plan: reply to the power supply plan within 5 working days after accepting the application for electricity use; Time limit for installation and power connection: after the electrical engineering inspection is qualified and the relevant procedures are completed,

Send electricity within 5 working days.

(3) Low-voltage residents: the meter can be installed directly on the same day and powered on the next day; Those involved in engineering construction shall be dispatched within 3 working days after the electrical engineering has passed the acceptance and gone through the relevant formalities.

(4) Changing electricity consumption: Changing the time limit of electricity consumption terms shall implement the Power Supply Business Rules.

Supervision of power supply enterprises:

"Measures for the Supervision of Power Supply" Article 9 The power regulatory agency shall supervise the power supply enterprises' efforts to ensure the safety of power supply.

Power supply enterprises should adhere to the principle of safety first, prevention first and comprehensive management, abide by the laws, regulations and rules on power supply safety, strengthen power supply safety management, establish and improve the responsibility system for power supply safety, improve the conditions for safe power supply, maintain the safe and stable operation of power system, handle power supply emergencies according to law, and ensure stable and reliable power supply.

Power supply enterprises shall, in accordance with the relevant provisions of the state, strengthen the management of safe power supply for important power users, guide important power users to configure and use their own emergency power sources, and establish their own basic archives database of emergency power sources.

Power supply enterprises shall promptly inform users to take effective measures to deal with potential safety hazards of power facilities. Users should eliminate potential safety hazards of power facilities in accordance with relevant state regulations. There are hidden dangers in power facilities that seriously threaten the safe operation of power system and personal safety. If the user refuses to handle it, the power supply enterprise may suspend power supply to the user in accordance with the relevant provisions of the state.

Article 10 The power regulatory agency shall supervise the power supply enterprises' performance of the universal service obligations of the power society.

Eleventh power regulatory agencies to supervise the power supply enterprises to handle power business.

The time limit for power supply enterprises to handle power business shall meet the following requirements:

(a) since the date of accepting the user's application for electricity, the time limit for providing the power supply scheme to users shall not exceed 3 working days for residents, 8 working days for other low-voltage power supply users, 20 working days for high-voltage single power supply users and 45 working days for high-voltage dual power supply users;

(two) the time limit for users to review the electrical engineering design documents and related materials, from the date of acceptance, the low-voltage power supply users shall not exceed 8 working days, and the high-voltage power supply users shall not exceed 20 working days;

Rizhao Municipal People's Government-State Grid Rizhao Power Supply Company?