How to entertain important guests of the company?

How to entertain important guests of the company?

In fact, there are many customs and exquisite in our life, and there are also many fixed cultural customs, all of which are the inheritance of history. Let's see how to entertain the important guests of the company.

How to entertain important company guests 1 1? Determine the reception unit, time and place.

Second, determine the number of participants.

Third, the receptionist requirements:

Uniformly wear work clothes and hang factory labels.

Fourth, the venue layout:

1, conference room brand, fruit quantity, tea quantity, paper towel quantity,

Number of manuals and pens (Administration Department)

2. Banner (Name) (Corporate Culture Department)

3. Projector, computer, microphone and power amplifier (it department)

4. Seating board (Administration Department)

5. Welcome speech by leaders (Administration Department)

Verb (abbreviation of verb) reception gift and number of copies: (applicable to reception department and purchasing department)

VI. Reception and dining:

Hotel reservation, number of tables and expenses (Administration Department)

Seven. Reception car: (Administration Department)

1, drivers must wear work clothes and put up signs.

2. Determine the number of people and designate vehicles. Arrive at the pick-up point 15 minutes in advance.

Eight, tea.

After the customer sits down, send tea in time and smile warmly. The tea should be divided into seven or eight cups.

Generally speaking, the water supply is controlled at 15-20 minutes, depending on the drinking progress of customers.

Nine, visit

The receptionist will guide the customers according to the tour route.

Ten, return visit.

Add tea according to the actual situation after sitting down.

Have a meal

Before the guests leave, the receptionist will send gifts;

The driver stands by at the company gate 10 minutes in advance. When the customer arrives, he will open the car door for the customer and send the customer to the hotel for dinner.

How to entertain important guests of the company? How to arrange the company to receive important guests?

1, immediately entertain the visiting guests.

Most visitors are very important to the company. They should show friendliness, enthusiasm and willingness to provide services. If you are typing, you should stop immediately. Even if you are on the phone, you should nod to the visitors, but you don't need to get up immediately to meet them or shake hands with them.

2. Welcome guests warmly and actively.

When greeting, you should nod gently and smile. If it is an old customer, the name should be more cordial.

When a strange guest comes.

Be sure to ask his name and the name of the company or unit. You can usually ask: What's your name, please? What company are you from?

4. When the guest does not make an appointment to visit.

Don't directly answer whether the leader is there, but tell the other party: "I'll go and see if he is there." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other party doesn't give you a name, be sure to ask, and try to judge whether you can meet the leader from the guest's answer.

5. Judge the identity and type of visitors.

To know in advance whether the leader is willing to receive any visitors at any time, or whether he likes it as the case may be, visitors can generally be divided into several categories:

(1) customers;

(2) partners in work, partners;

(3) Family members and relatives;

(4) personal friends;

(5) others.

Without an appointment, you can usually decide which one comes first in the above order. If the visitor is very important, don't stop without permission.

6. When refusing to meet, explain the reasons and apologize.

Don't confirm your other appointment time without the consent of the leader. It's best to tell visitors, "Can I call you back to confirm the time?"

7. If the leader is absent or can't be contacted for a while.

Explain the reasons to the important guests, indicating that they will take the initiative to contact or assist in arranging another appointment. If the other party agrees, ask the other party for its mailing address and contact time.

8. Pay attention to keeping visitors waiting.

Greet the guests warmly and don't let them feel left out. If guests want to visit in advance, it is reasonable to ask them to wait. Please sit in the right seat. Generally, some newspapers and magazines should be prepared in the reception room, and it is best to introduce the publicity materials of the unit for the visiting guests to read. Guests should sit at a certain distance from your seat, so that when you leave your seat, the other party can't see the documents on your desk.

How to entertain important guests of the company? 3 precautions for customer reception.

(1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company.

(2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time.

(3) The receptionist should have correct guiding methods and postures to guide the guests to their destination.

1. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in.

2, the guidance method in the stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

3. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "On" button to let the guests get out of the elevator first.

4. Guidance methods in the living room. When the guests entered the living room, the receptionist motioned them to sit down with her hand. After seeing the guests sit down, you can nod and leave. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door).

Basic etiquette for receiving customers

1. Welcome the guests warmly. "Please come in, sit down, make yourself at home, and wait for polite words.

If your familiar friend comes to your house and you don't say hello, he will be very shy.

Introduce the guests to other people present, such as your family or other friends. This is also a kind of respect for the guests, so that they can blend in more naturally.

For a very good old friend, although you don't have to be too polite, you should show due respect in the conversation. Don't make trouble with him at first, and then talk moderately when he is familiar with some environments.

4. Choose appropriate topics according to the different situations of the guests, such as what the boss said when he came and what the classmates said when they came. Different from person to person, so as not to be silent.

5. Listen to the guests, especially your partner. Don't look around, be absent-minded or often look at your watch during the conversation.

6. When guests eat at your home, consider their habits more, don't persuade them to drink too much, and don't give them food too diligently, lest the guests don't like it and are embarrassed to refuse. At this time, it is necessary to "help yourself"

When the guests are leaving, they should say goodbye to each other politely. "If you are not busy, just sit down for a while." When the guests leave the gate, "come back when you are free, and walk slowly."

Key points of customer reception

Seeing off is the most basic form and important link in social reception activities, an important aspect of expressing host friendship and showing politeness, especially seeing off is the most important job to leave a good first impression on guests. Leaving a good first impression on each other will lay the foundation for further contact. Welcome guests should have careful arrangements, and should pay attention to the following items:

1. For the guests who come to visit, negotiate business and attend meetings, they should first know the trains and shifts that the other party has arrived, and arrange personnel with the identity and position equivalent to the guests to meet them. If, for some reason, the host of the corresponding identity can't go, the host who goes to meet should politely explain to the guests.

2. When the host greets the guests at the station and airport, he should arrive ahead of time and wait for the arrival of the guests. Never be late to keep the guests waiting. Guests will be very happy when they see someone coming to meet them. If they come late, they will definitely leave a shadow in their hearts. No matter how they explain afterwards, they can't erase this impression of dereliction of duty and lack of credibility.

3. After receiving the guests, first of all, we should greet "Have a hard trip", "Welcome to our beautiful city" and "Welcome to our company". Then introduce yourself to each other. If you have a business card, you can send it to the other party.

When welcoming guests, you should prepare transportation for them in advance. Don't wait until the guests arrive to prepare the transportation in a hurry, which will keep the guests waiting and delay the work.

5. Prepare the accommodation for the guests in advance, handle all the formalities for the guests, and show the guests into the room. At the same time, we should introduce the accommodation services and facilities to the guests, give the activity plan and schedule to the guests, and give the prepared maps or tourist maps, places of interest and other information to the guests.

6. Don't leave immediately after sending the guests to their residence. Stay with the guests for a short time and have a warm conversation. The content of the conversation should satisfy the guests, such as background materials, local customs, characteristic natural scenery, specialties, prices, etc. Considering that the guests are tired all the way, the host should not stay long and let the guests rest early. When breaking up, tell the guest the time, place and way of next contact.

Reception etiquette of customers visiting

1, prepare in advance

Front desk preparation: tell the company what kind of customers will come at the front desk in a specific time period, so that the front desk can predict in advance and do a good job of reception.

Meeting room preparation: book and arrange the meeting room in advance, which can be arranged in advance according to the nature of the visit to make the visitors feel cordial.

Preparation of reception staff: For those who need to be received by other personnel of the company, it is necessary to inform relevant personnel in advance and put forward reception requirements (clothing, words, etc.). ). It is suggested that before important customers visit, relevant reception staff need to hold a meeting to improve the reception process.

2, reception for three times

Come and say hello; Ask and answer; Go deliver the food.

Etiquette for Receiving Visiting Customers-Mou Min's Blog

3. Warmly receive five newcomers

First, people come-for the visit of important customers, the receptionist should take the initiative to go downstairs to receive.

B, eye-to-eye, look at each other's eyes, don't look at each other and waver. Be friendly when looking at each other, and look straight at each other.

C, hand to-at the reception, take the initiative to reach out and shake hands with visiting guests. Make sure to shake hands properly. When shaking hands, look at each other, not at other people or things.

D, mouth to mouth-speak Mandarin, which is the embodiment of civilization.

E. concentration-show friendliness and enthusiasm, and don't think about other unfinished work when receiving customers, so that customers feel that you are absent-minded, which is very disrespectful to each other.

4. Guide the guests upstairs

When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests.

5. Take the initiative to show customers around.

After receiving visitors, the visited unit should take the initiative to guide visitors to visit their own company and let them know the basic situation of the visited unit, which is more conducive to the establishment of friendly relations.

6, talk about "three noes"

Don't interrupt others; Don't deny each other at will; Don't be absent-minded

7. The conversation must not involve topics.

A. states and governments;

B, the secrets of the industry;

C. Talk about leaders, colleagues and peers (those who love to talk about right and wrong must be right and wrong);

D, the problem of low style should be cultivated;

E. Personal problems (income, age, marriage and family)

8. Take the elevator to send passengers

When sending guests to the elevator, the receptionist should enter the elevator first, and then close the elevator door after the guests enter. On arrival, the receptionist will open the elevator door and let the guests go out first. It is suggested to send visitors downstairs, tell them to "come back to the company when you have time" and watch them leave.