Communication skills and the art of speaking

Winners always communicate with others. Say hello to strangers, smile at others, answer questions for others, serve others and provide convenience for others. The following are the communication skills and the art of speaking that I have collected for you. Welcome to learn from it.

One: Twenty kinds of speaking skills in dealing with people.

Urgent, speak slowly;

Major events should be made clear;

Small things, said humorously;

If you are not sure, be cautious;

Don't talk nonsense about things that didn't happen;

Don't talk nonsense about what you can't do;

Hurtful words can't be said;

Hate things, words to people;

Happy things, depending on the occasion;

Don't tell everyone about the sad things;

Be careful about other people's business;

Do your own thing and listen to your own voice;

Now, do it;

The future, the future;

People you know don't have to say everything, leave others three points, and leave some lip service.

Don't be harsh on others, leave three points for others and some tolerance for yourself.

Don't sell yourself short, leave three points for others and leave some meaning for yourself.

Don't be sharp-edged, leave three points for others and some for yourself.

Don't ask for credit, leave three points for others and some humility for yourself.

Don't take all the reasons away, leave three points for others and a little tolerance for yourself.

Two: the skill thinking in dealing with people.

1: It's important to be good at listening to others. When communicating with people, you can accurately understand what others want to express and the purpose of speaking, so that you can accurately express your thoughts and opinions, communicate well with people, and achieve twice the result with half the effort.

2. Put yourself in the other's shoes. Always put yourself in the other's shoes. When you encounter something, you might as well think from the other side's point of view. On the other hand, think about what the other party will think and the consequences if we do this, so that we can think clearly and do things best. If the other party is a leader, we should pay more attention to this point, but the premise is that we must raise our thinking to a higher level. If I were the leader, what would I hope you would do?

3. The biggest danger of giving advice carefully is that some people will refuse to adopt it without others asking for advice. No matter how good the advice is and how noble your original intention is, if you insist on doing so, your relationship with them will be affected. Don't waste time and energy solving other people's problems, including your spouse, friends and work partners. This attempt to solve their problems is tantamount to saying that they are incapable of doing it well. Wise people don't need advice and fools don't take it. When someone comes to me for advice, I first find out what kind of advice he wants, and then give him such advice and provide what people want. This may be a good strategy to solve those problems that are not really important.

I would rather get drunk with everyone than wake up for me alone. If everyone is drunk, don't wake up alone. Going with the flow may be the best way to keep yourself sane. Sometimes, the best knowledge is ignorance or pretending to be ignorant, but don't wake up alone. I get drunk alone and lose my temper easily.

5: Talk less and do more. If you talk too much, you lose. Especially in crowded places, we should talk as little as possible to avoid inappropriate factors caused by inaccurate language expression. It's better to observe more, think more and talk less.

6. Don't express your opinions when you encounter something. Think for three minutes first. With this little time, you can understand many problems, make correct judgments, bid farewell to actions, and form the habit of thinking more. If you think about things carefully, you will understand. You might as well try, think quickly and act slowly, avoid reckless actions and reduce mistakes.

7. Be good at learning from the mistakes made by others, whether it's TV or newspapers or what happened around you, find out the reasons for the mistakes, learn some lessons, avoid repeating the same mistakes and reduce the chances of making mistakes.

Three: nine means, ability and mentality are necessary to achieve great things.

Nine ways to achieve great things:

1, dare to decide-overcome the habit of indecision

Many people have accomplished nothing, and the biggest problem is the lack of the means to dare to make decisions. They always look around and think about the past, thus missing the best opportunity for success. Great people dare to make important decisions when they see the possibility of success, so they take the lead.

2. Challenge weaknesses-completely change your own shortcomings.

Everyone has weaknesses, and people who can't achieve great things always stick to their weaknesses and won't make big changes in their lives; People who can achieve great things are always good at starting from their own weaknesses and turning themselves into super-capable people. A person who can't even correct his own defects can only be a loser!

3. Breaking through the Dilemma-Pinch out the capital of success from failure.

Life always faces the challenges of various dilemmas, and it can even be said that the dilemma is? The gates of hell? . Most people are afraid in the face of difficulties, but those who achieve great things can turn difficulties into a powerful springboard to success.

4. Seize the opportunity-be good at choosing and creating.

Opportunity is the greatest wealth in life. Some people easily waste opportunities, so all the opportunities with great potential slip away quietly. When you achieve great things, you are absolutely not allowed to slip away. You can jump at them.

5. Give full play to your advantages-do what you are best at.

A person with extremely weak ability will certainly find it difficult to open up the situation of life, and will inevitably be the victim of heavyweight players on the stage of life; Great winners give full play to their talents in what they want to do and broaden the road to success step by step.

6. Adjust your mentality-don't let your emotions hurt you.

People with negative mentality can't afford life and heavy burden anyway, because they can't face life setbacks directly. Those who achieve great things pay attention to the high-speed mentality, and even when there is no hope, they can see a glimmer of success.

7. Take immediate action-it's futile to just talk and not do it.

One action is worth a hundred thoughts. Some people are? The giant of language, the dwarf of action? So I can't see more practical things happening to him; People who achieve great things rely on actions to realize their life plans every day.

8, good at communication-clever use of human resources

A person who doesn't know how to communicate is bound to enhance the strength of interpersonal relationships. One of the characteristics of successful people is that they are good at creating a successful situation by borrowing power and heat, so as to complete the difficult things and realize their life plans.

9. Re-planning-Standing at a higher starting point

Life is a process, so is success. Satisfied with small success will promote great success. Great people know the hard process of growing up, so after a small success, can they continue to disassemble the next life? Sealed bag? .

As the saying goes: eloquence helps you succeed, and communication changes your life. This shows the importance of communication in our life!

20 classic communication skills that make you feel at home in interpersonal relationships.

Will praise, will refuse, no matter what you say is just right; Even criticism makes people want to listen to superb communication, and you can do it!

1. Praise behavior instead of individuals.

For example, if the other person is a chef, never say:? You are a great cook. ? He knows that there are more excellent chefs than him. But if you tell him that you will eat in his restaurant half the week, it is a very clever compliment. You can also tell him that your stomach has been deeply moved by him.

2. Express compliments through a third party.

If the other person hears your praise indirectly through others, it will be more surprising than if you tell me directly. On the contrary, if you criticize each other, never tell them through a third party to avoid adding fuel to the fire. This is especially important for the leadership of the unit.

3. Politeness should also be said appropriately.

Kind words show your respect and gratitude, so enough is enough. Someone has done a little thing for you, and you have to say it? Thank you. ? 、? I'm sorry to trouble you about this. ? As for it? I am a poor scholar. Please give me your advice. ? Such impersonal pleasantries can be omitted.

4. When others praise you, say thank you.

When praised, most people will answer? Not bad! ? Or smile. But accept it frankly and say thank you directly. Sometimes the other person praises our clothes or something, you say: This is just a bargain! ? Instead, it will embarrass the other party. Modest people are modest, but also know how to treat people, leave a step for people, and don't go too far.

5. Appreciate the magnanimity of competitors.

When your opponent or annoying person is praised, don't rush to say:? But? Even if you don't agree with each other, on the surface, you still have to say: yes, he works hard. ? Show your generosity.

6. Criticism also depends on the relationship.

Advice may not be unpleasant, even if you mean well, the other party may not appreciate it, and even misunderstand your kindness. Don't criticize unless you have a certain friendship or trust with the other party.

7. Criticism can be very enjoyable.

A more acceptable statement is:? I have some ideas about you, maybe you can listen to them. ?

8. Time is of the essence.

It's never Monday morning. Most people have it? Monday blues? Symptoms of. In addition, don't leave work on Friday, so as not to ruin the mood of the other party's weekend vacation.

9. Pay attention to the occasion.

Don't criticize your friends or colleagues in front of outsiders, just say these words behind closed doors.

10. At the same time, suggestions are put forward.

In addition to making criticism, you should also provide positive suggestions for improvement in order to make your criticism more convincing.

1 1. Avoid the answers you shouldn't say.

For example:? No, it should be? This sentence shows that you are deliberately finding fault. In addition, we often say: I heard? I feel that you heard the news through hearsay, which is inappropriate.

12. No answer? Sure enough! ?

This is a very bad statement. When the other party hears this kind of response, it is inevitable that they will think: Are you asking knowingly? Just say: Yes! ?

13. Get rid of the mantra of nothing.

Everyone has a well-established mantra, but it can easily make people feel disgusted. For example:? Do you understand what I mean? You got it? Basically? 、? Honestly. .

14. Remove the unnecessary? Noise? .

Some people are used to putting every sentence at the end? Huh? Such auxiliary words, like? That is to say? 、? Sure, okay? On more formal occasions, it will be less solemn and steady.

15. Don't ask each other? What does your company do?

You met a man at an event who introduced himself as working in a company. Never ask:? What does your company do? This activity may be held by their company. It would be embarrassing not to know. Stop talking:? I heard you did a good job! ? Because the other side may have lost 30% of the performance this season. You should say:? What position do you hold in the company? If you don't know the other person's occupation, don't ask because he may not have a job.

16. Don't ask strangers? why

If you don't know each other well enough, ask them? Why do you sometimes have the meaning of asking questions and asking about other people's privacy? For example,? Why did you do that? Why did you make this decision? These problems should be avoided.

17. Don't think that everyone knows you.

Never say:? Do you still remember me In case the other person can't remember, it will be embarrassing. The best way is to introduce yourself first: Hello, who am I? Nice to see you again. ?

18. It's not rude to refuse.

When eating, if the host recommends something you don't want to eat, you can say:? Sorry, I can't eat this dish, but I'll eat more. ? Let the other person feel that you really like it and thank them for the food. When you are full, you can say: These dishes are really delicious. I really want to eat more if I'm not full. ?

19. Don't show that you are better than the other party.

When talking in social situations, if someone says that he just went to new york 1 week, don't say that you went to 1 month last time, which will spoil the other person's fun. It's better to follow each other's words and share your feelings and love for new york. This can also bring out your cultural level.

20. Don't correct others' mistakes.