Ten secrets of service industry

1. What should the service industry pay attention to?

There is still a chance to make a lot of money. Choose to be the boss.

1 First, choose to do what you are really interested in.

Being a boss and working for others will never make you rich.

Providing an effective service, or an actual product, can be said that the chances of becoming rich by drawing and writing are infinitely small, while the chances of making a fortune in marketing, real estate and manufacturing are relatively small.

If you want to insist on starting a business by your own inspiration, you'd better choose the entertainment circle.

Whether you are an actor or a businessman, you should try to increase your audience. People who sing in small cafes don't make as much money as people who record records for big record companies. Local businessmen won't make more money than national businessmen.

Find a demand and meet it. The society is becoming more and more complex, and people need more and more products and services. Those who first discover these needs and satisfy them are also the first to become rich.

Dare to adopt new products and methods will bring new wealth.

If you have a professional education or a special talent, make full use of it.

Doing research before starting anything can save a lot of time and money.

10 Instead of always thinking about getting rich, think about how to improve your career. When business is smooth, wealth will follow.

1 1 If possible, starting a family business can reduce costs and make it easier to control.

12 Reduce expenses as much as possible, but don't sacrifice your own quality, or you will commit suicide slowly. There is little chance of making big money.

13 Keep friendship with friends in the same industry. They may be very helpful to you.

14 to spend as much time as possible on your career, you must first sacrifice a little family and entertainment until your career is firmly established.

15 Dare to make up your mind.

16 If you dare to tell the truth, beating around the bush will only waste time.

17 Dare to admit mistakes. It is not a crime to make mistakes, but it is a crime not to correct them.

18 Don't stop because of failure. Failure is inevitable and valuable, and you can learn the right way from it.

19 once you find that a method doesn't work, give up immediately.

Don't take risks you can't afford.

2 1 keep investing, and don't let your profits idle.

Ask a clever lawyer who will save you more money and time.

Hire a smart accountant.

Ask an expert to file tax returns. Smart tax experts can help you get tax exemption.

Stay healthy and calm, or no amount of money will help.

2. The most important service industry

1. Sincere attitude is the basic requirement to decide whether a person can do things successfully. As a salesperson, you must treat customers and colleagues sincerely with a sincere heart. Only in this way will others respect you and treat you as a friend.

Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises. Second, self-confidence is a kind of strength. First of all, have confidence in yourself. At the beginning of our daily work, we should encourage ourselves. I am the most important judge. Thank you. α m? Keep fighting? Jing? Fight? What's the matter with you? A fine for losing the contract? Fat? What's the matter with you? Fight? sorry What are you doing? Curtains? To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning.

As a sales representative, you are not only selling goods, you are also selling yourself, and customers will only accept your goods if they accept you. Joe girard, the creator of Guinness World Records, known as the king of car sales, once sold more than 65,438+0,600 cars in one year, with an average of nearly 5 cars a day.

When he applied for a job as a car salesman, the boss asked him, have you ever promoted cars? He said, no, but I have sold daily necessities and electrical appliances. I can sell them, which means I can sell myself, and of course I can sell cars. Knowing that there is no power, I also believe that there is power.

Joe girard can succeed because he is confident that he can do it. Third, be a conscientious person, "pay attention to everything and learn", develop the habit of thinking diligently and be good at summing up sales experience.

Review your work every day to see where you are doing well. Why? This is not good. Why? Ask yourself more why? Only by discovering the shortcomings in our work can we continuously improve our working methods, and only by improving our ability can we seize the opportunity. Opportunities are equal for everyone. As long as you have the will, you will definitely become a leader in the industry.

When Wang Yongqing, an entrepreneur in Taiwan Province, started his own rice shop, he recorded the time when customers bought rice every time, and remembered how many people were there in his family. In this way, he worked out how many days people can eat and distributed them to customers after eating. It is Wang Yongqing's carefulness that makes his career grow and develop.

As a sales representative, we should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve ourselves and create a more wonderful life. Fourth, hard sales work is actually very hard, which requires the spirit and perseverance of business representatives.

"You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them.

Before becoming famous, American star Stallone recommended himself to Hollywood studios one by one in order to be able to appear in movies. After he hit the wall 1500 times, finally a film company was willing to use him. Since then, he has embarked on the film industry, and with his perseverance, he has performed many tough guy images and become one of the most famous movie stars in Hollywood.

Do sales representatives have bigger problems every day than Stallone? Number five. Good psychological quality Only with good psychological quality can we face setbacks and not be discouraged.

Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties.

At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace. Sixth, communication skills Everyone has strengths, not necessarily requiring every sales representative to be versatile and eloquent, but be sure to communicate with others more, cultivate your communication skills, and make as many friends as possible, so that there will be more opportunities. You know, more friends are the only way out.

In addition, friends are also resources, you know, owning resources will not succeed, but making good use of resources will succeed. 7. Enthusiasm is an infectious emotion. It can drive people around you to pay attention to something. When you communicate with customers enthusiastically, customers will also "reciprocate".

You happened to meet your customers when you were walking on the road. You reach out and greet each other warmly. Perhaps he hasn't met anyone who values him so much for a long time. Perhaps, your enthusiasm will lead to new business. Eight, a wide range of knowledge. Sales representatives should deal with all kinds of people. Different people pay attention to different topics and contents. Only extensive knowledge can make them have the same topic with each other and chat speculatively.

Therefore, we should dabble in all kinds of books, regardless of astronomy and geography, literature and art, news, sports and so on. As long as we have leisure, we should form the habit of continuous learning. The words and deeds of responsible sales representatives represent your company. If you have no sense of responsibility, your customers will learn from you, which will not only affect your sales, but also affect the image of the company.

There is no doubt that this will hurt the market. A family of three lives in a new house. Seeing that her husband and son don't pay much attention to hygiene, the wife wrote a slogan at home: Pay attention to hygiene, everyone is responsible.

When my son came home from school, he saw the slogan and changed it to "Pay attention to hygiene, adults are responsible". The next day, my husband saw it and took out a pen to change the slogan to "Pay attention to hygiene, and my wife is responsible."

Although this is a joke, it illustrates a problem. The responsibility cannot be shirked. Only by taking responsibility like the person in the story can we make our home more sanitary? First of all, we should pay attention to hygiene ourselves and don't shirk our responsibilities.

As a sales representative, your sense of responsibility is your credibility, and your sense of responsibility determines your performance. X. Bargaining power is actually a business agent.

3. How to make our good service implement our partnership?

Smile is the most attractive business card in interpersonal communication; Smiling can bring happiness, express friendliness and convey sincerity.

A heartfelt smile, like the warm current in winter and the coolness in midsummer, can not only bring comfort and warmth, but also resolve contradictions and embarrassment in time. Of course, it is not easy to keep a good smile on your face and ask yourself to be enthusiastic about your work every day. It is not easy to treat others sincerely and stick to principles to complete your work. But quality service needs our continuous efforts. It is a long-term goal of "only better, no best", so it is necessary to develop good habits, not deliberate affectation. Only in this way can we easily put into work for a long time.

At work, it is also one of our responsibilities to face every business with a sincere and confident smile and provide the services they need at the first time. Second, establish the working concept of "serving the merchants wholeheartedly".

Charging work is service work, of course, service is the highlight. Merchants are not only our partners, but also our parents. It is necessary to establish the working concept of "serving the merchants wholeheartedly", think about what the merchants think and what they are anxious about, learn to always put yourself in their shoes and serve with heart, so as to make the atmosphere with the merchants more harmonious and pleasant, and truly serve with heart.

Enthusiasm for merchants is an important part of service concept. It is not only a positive and dedicated attitude, but also a service behavior with the greatest goal of meeting the needs of merchants, constantly meeting the needs of merchants and exceeding the expectations of merchants as much as possible. Similarly, patience is also an extremely important accomplishment in our work.

When a large number of people pay fees, when the workload is heavy, when the merchants are unclear and do not understand our work flow and payment methods, we should patiently inform and explain until they understand. Merchants are the objects of our service, and our work also needs their support and cooperation.

If enthusiasm and patience are candlelight that lights up a smile, then carefulness is a candlestick that is silently supported. The charging work seems simple, but if you are not careful, there will be long and short payments or input errors, which will affect the accuracy of the system data and bring inconvenience to the later work. Therefore, we should keep a clear head and attach great importance to our work to avoid all kinds of mistakes.

Third, don't bring personal emotions to work, and accept criticism and suggestions with an open mind. As service personnel, our working attitude, words and deeds represent the image of the company. When we put on work clothes, we should keep in mind our identity, and we should not let our temperament act, let alone vent our emotions on businessmen because we are in a bad mood.

In the process of daily charging, we are faced with merchants with different personalities and different quality levels. Because of a little negligence or other reasons, there will inevitably be complaints. Some of them complained that our work was not done well. In this case, we should not just treat them coldly, but patiently listen to their complaints and even scolding, and let them express their thoughts. In the face of this kind of scolding, even when they are out of control, we should keep a normal heart and do "scold back and fight back".

Restrain yourself, avoid being emotional, and understand why. Their comments and complaints show that they have certain expectations and trust in the services they provide, precisely because "they will be disappointed if they have hope, and they will complain if they are disappointed".

Complaining may not sound good, but it is a message in their hearts, a valuable information for getting criticism, suggestions and methods. Faced with these valuable information to improve our work, we should accept it with an open mind, seriously reflect on it, and constantly improve and improve our service quality.

Fourth, maintain a high sense of responsibility and full enthusiasm for work. Work means responsibility, and every job task is a kind of responsibility, so you should take this responsibility when you are engaged in this job.

When we are full of responsibility for our work, we can learn more knowledge and accumulate more experience, and we can find happiness in the process of devoting ourselves to our work. Charging seems simple, but it needs a sense of responsibility to support it.

Our job is not to do a good job, but to manage money well. Every businessman comes to us, we should try our best to serve them and explain to them tirelessly, which is as important as collecting the right money and doing good deeds. When we serve the merchants wholeheartedly, we will gradually find that our work is actually full of fun, not boring and complaining.

If we regard this sense of responsibility as a powerful spiritual motivation to overcome many difficulties in our work, it will give us the courage to overcome all difficulties. We can devote ourselves to our work, and trouble is no longer trouble. Under such circumstances, I believe that our service mood is pleasant and our customers' mood is also pleasant.

In the process of happy work, we will also find our own service direction, in which we will gain experience, friendship and support. Maybe there is no * * in our present job, but since we have chosen this position, we should remember our responsibilities and missions.

Different ideas, different mentality, different mentality, different results. Every post is a land full of vitality, and the key lies in what kind of seeds are sown by those who cultivate it. I believe that as long as we do everything with our heart, we will reap the spring of our career in any post.

The service is endless. In the next work, we will implement the meticulous service and service details, and truly "service is everywhere, and change starts with me" to provide a steady stream of power for the rapid development of enterprises. I worked as a waiter for five or six years when I was eighteen or nineteen years ago. Although times have changed, I think the truth will not change much.

I used to be a waiter in Chinese food, western food, kitchen, bar and bath center ... now let's talk about my so-called work summary. First of all, I don't think a waiter should look down on himself. We are engaged in a legal profession. Don't feel inferior to others just because we serve others. In fact, how many entrepreneurs, billionaires and stars worked as waiters in those years? They succeed because no matter what they do, they can't lose confidence and make others look down on themselves. Being a waiter is just a part of life.

4. How to make the service industry better?

Psychological analysis of customer consumption 1. General customer psychoanalysis consumption is a kind of behavior that people produce to meet their own spiritual or material needs, and it is also a kind of behavior that people implement to meet their needs.

Customer psychology refers to a series of extremely complex and subtle psychological activities that occur during the transaction, including customers' ideas about the quantity and price of goods, how to pay, and what payment terms to choose. According to their own needs, customers will have many ideas when they go to the store to buy consumer goods, which will drive them to adopt different attitudes.

It can determine the number of transactions, and even determine the success or failure of transactions. Therefore, we must attach great importance to the psychology of customers.

(1) Realistic Psychology This is a common psychological motivation of customers, especially consumers in China. When they buy goods, they first require that the goods must have practical use value.

Practical, worthy of the name, rejecting counterfeiting. (2) the psychology of seeking novelty This is a kind of psychological motivation whose main purpose is to pursue novelty. They pay attention to "fashion" and "strangeness" when buying goods, so as to catch up with the "trend".

It is more common among urban men and women with better economic conditions, and it is also more common among some customers in western countries. For example, a Swiss couple visiting our country wore strange and unusual clothes. When the salesman introduced them to ancient costumes, they were very happy and immediately bought two sets, explaining that they would wear them to the birthday party after returning home, which surprised all the guests.

It's novel, unique, different and refreshing. (3) The love of beauty is an instinctive and universal requirement of human beings, and they like to pursue the appreciation value and artistic value of commodities, which is more common among young and middle-aged women and literary and art circles, and also among customers in economically developed countries.

When they choose goods, they pay special attention to the beauty of the goods themselves, the beautification of the human body and the decoration of the environment, so as to achieve the purpose of artistic appreciation and spiritual enjoyment. A beautiful feeling that is pleasing to the eye.

(4) the psychology of seeking fame This is a kind of purchasing psychology with the main purpose of showing one's status and prestige. They talk about and use famous brands to "show off"

People with this kind of psychology generally exist in all levels of society, especially in modern society. Due to the influence of famous brand effect, eating, wearing and using famous brands not only improve the quality of life, but also reflect the social status. So this is also the reason why more and more "card-chasing families" appear.

Luxury, elegance, prestige and status. (5) Profit-seeking psychology This is a psychological motivation of "doing more with less money".

Its core is "cheap". Customers with profit-seeking psychology often carefully compare the price differences of similar goods when buying goods, and also like to buy discounted goods or deal with goods.

They are generally more interested when salespeople introduce them to some goods that are slightly damaged and sold at a reduced price. As long as the price is favorable and economical, they will definitely buy it first. People with this kind of psychological motivation are mostly people with low economic income.

Of course, it also includes people with high economic income who are used to saving. They are careful to spend as little as possible. Some customers who want to get more benefits from buying goods are satisfied with the design and quality of the goods, and they can't put it down. But because of the high price, they can't make up their minds to buy it at the moment, so they bargain and let the merchants bring gifts.

Some people argue about some prices so much that they can't buy what they want. (6) the psychology of seeking convenience. Customers often don't like too many complicated procedures because of tight working hours, fast pace of life, or impatience and fear of trouble.

Convenient and fast services can always attract these people, such as online shopping now, and you can visit famous shops without leaving home. (7) Preference psychology This is a kind of purchasing psychology aimed at satisfying personal special hobbies and interests.

People with preference psychological motivation like to buy a certain kind of goods. For example, some people love flowers, some people love collecting stamps, some people love photography, some people love calligraphy and painting, and so on.

This preference is often related to a certain major, knowledge, interest in life, etc. Therefore, the psychological motivation of purchasing preference is often more rational and stable, with the characteristics of regularity and persistence.

(8) Self-esteem Psychology Customers with this psychology not only pursue the use value of goods, but also pursue spiritual elegance when shopping. Before buying, they hope that his buying behavior will be welcomed and warmly received by the salesman.

It often happens that some customers go to the store hopefully, see the cold face of the salesman, and then go to other stores, and even don't want to patronize that "cold" store anymore. (9) Imitation psychology This is a psychological motivation of conformity, and its core is the psychology of being unwilling to lag behind or being "better than others". They are very sensitive to the social atmosphere and surrounding environment and always want to follow suit.

Customers with this mentality often buy a certain commodity not because they are in urgent need, but to catch up with and surpass others, thus obtaining psychological satisfaction. (10) People who have this mentality are unwilling to let others know when shopping, and often take "secret actions".

Once they choose a product and no one else is watching, they will make a deal quickly. This is the case when young women buy sanitary products and young men buy female products for friends of the opposite sex.

There is a similar situation when some foreign officials or wealthy businessmen buy high-end goods. (1 1) Suspicion This is a psychological motivation for shopping, the core of which is fear of being cheated and suffering.

In the process of buying goods, I am skeptical about the quality, performance and efficacy of the goods, afraid of not being easy to use, afraid of being cheated, and full of doubts. So I repeatedly asked the salesman, looked at the goods carefully, and paid great attention to after-sales service until the doubts in my heart were lifted.

(12) safety psychology People who have this kind of psychology must ensure the safety of the goods they want to buy, especially food, medicines, washing products, sanitary products, electrical appliances and transportation, without any problems. Therefore, we attach great importance to the shelf life of food, the non-side effects of drugs, the chemical reaction of washing products and the leakage of electrical appliances.

After the salesman explains, you can buy with confidence. 2. Consumer psychology of customers of different ages (1) Young people.

5. Who has the top ten secrets of life?

1. Drink eight glasses of water every day.

Don't eat for three hours before going to bed, you will get fat.

3. The best sleep time is 10 from night to 6 am.

4. Drinking alcohol leads to cirrhosis and liver cancer.

5. Reduce the intake of salted, smoked and grilled food.

6. Fresh bread is not suitable for immediate consumption.

7. Don't eat tomatoes on an empty stomach. It's best to eat after meals.

8. Chicken contains carcinogens, so it is best not to eat it.

9. Drink a glass of water first when you wake up in the morning to prevent stones.

10. eat areca can cause oral fibrosis and oral cancer.