Huari furniture is deceptive. How is that possible?

I don't judge what just happened to me, but the after-sales service of Huari Furniture is absolutely irresponsible.

The wardrobe I bought was installed at home for three times, but three groups of installers failed to install and close the cupboard door properly. After the second installation, it was agreed that the wardrobe would be returned if the third installation was not good. As a result, Huari actually said that since I signed for it, even if I installed the cabinet, I openly ignored the photos and instructions of the faulty cabinet that I uploaded to Tmall's after-sales process, and openly failed to fulfill the return agreement. From the first after-sales rights protection three months ago to now, all communication has been recorded. Both sides can see it, but Huari Furniture only insists that I signed for it, which means there is no problem with the cabinet. In this logic, I really can't think of a more suitable word to describe it except robbers and hooligans. What is even more ridiculous is that Huari after-sales said that if there was a problem, why didn't you call the after-sales immediately, but it took two days to contact. The fact is this: there was a problem with the installation on the evening of September 15, and the after-sales phone was not answered immediately. The telephone service was suspended from the morning of September 10: 30 to 10: 30, and it was still suspended at 4 pm. Suddenly, I found that Huari furniture might be playing tricks, so I uploaded photos of the furniture in question. On September 17, I called Tmall customer service to solve the problem of returning goods. /kloc-In September of 0/8, Huari sent me a receipt (I signed it, indicating that the cabinet was ready to return). On the same day, I called Huari after sales, but the line was busy several times, so I had to call Tmall customer service again. This is the situation of three-way telephone negotiation. In the case of Tmall customer service staff involved in the audit, the after-sales staff of Huari Furniture can even throw out the above contents. I can only use shame to describe the attitude and quality of the after-sales staff of Huari Furniture.

Advise friends who want to buy Huari furniture to think clearly about these questions before buying: When quality problems require a return, Huari furniture customer service and after-sales will avoid the problems, so please think clearly about the practices and possible troubles of Huari furniture before deciding to place an order. Furniture that requires certain installation techniques and skills to ensure basic quality, such as cabinets, can hardly be installed well if there are no local professionals and only rely on the delivery personnel of logistics companies to deliver goods to your door and install them by the way. Don't have any illusions. Now most service personnel want to get the money quickly, and have no patience to find ways to help you install and solve the problem carefully. They just want to pack the furniture and take photos and then go back to collect the installation fee. They have no sense of responsibility at all.

Online shopping furniture, the so-called professional door-to-door installation service, is a joke, please be careful!