Gym Sales Visitor Registration Form Phone Calling Skills

The phone is a membership consultant’s best friend in sales. Telemarketing can be divided into the following stages:

1. Obtaining the name and phone number of the potential customer

2. Politely requesting an invitation

3. Repeat the names of potential customers

4. Use the recommendation list of existing members

5. Propose benefits and benefits

6. Invite.

7. Successfully made an appointment.

How to call potential customers for the first time:

Step 1: Hello, Mr. Li, sorry to disturb you.

Step 2: I am Chen xx from xx Fitness Club

Step 3: Would it be convenient for you to let me take some time to give you some explanations?

Step 4: Mr. Li, your friend Mr. Wang xx recommends you to join our fitness club.

Step 5: Mr. Wang said that you are very interested in fitness activities and have planned fitness exercises. How many times do you usually go to the club to exercise (exercise) every week?

Step 6: I believe you must have a good understanding of fitness. I would like to invite you to visit our fitness club. I can give you a free fitness trial coupon. You can use all our fitness facilities and change clothes. Shower facilities.

Step 7: I only need about three minutes to introduce all the club facilities to you for your convenience.

Step 8: Since there are many people coming to our club to exercise and visit, I would like to make an appointment for you first so as not to keep you waiting. When will you be free? Is seven o'clock convenient this Wednesday night?

--Successful appointment: OK, then we will meet at this time. My name is Wang xx, and I will be waiting for your arrival at the club at seven o'clock on Wednesday evening.

--Another appointment: So, are you free on Thursday at seven o'clock in the evening?

Membership Department Reception Service Procedures and Techniques

The Membership Department is responsible for the club’s membership sales, event promotion, customer service, etc. Among the various departments of the club, it is the department that has the most contact with the outside world and customers, so every employee in the membership department is required to strictly follow the reception service procedures and regulations of the membership department in the process of dealing with people, communicating with customers and membership sales.

1. Telephone conversation skills

Telephone conversations are one of the most important ways for the membership department to communicate with members and customers, as well as between various departments of the club. Master relevant telephone communication skills to promote membership sales, membership services, and collaboration between departments in the membership department. The tone of voice is very important when talking on the phone. The voice should be smiling, the speed should be gentle, and the timbre should be sweet.

1. When the phone rings, you have to answer it within three times. The greeting can be:

A. Good morning/afternoon/evening, MarketingDepartment.

B. Good morning/afternoon/evening, MarketingDepartment. May I help you?

2. If the call is between departments, after saying hello, ask the other party’s department and name, and wait for the other party to inform you After identification, repeat the greeting. If you know the other party's position, it is best to add the job title. For example: if the other party tells you that it is Mr./Ms. XX from the club, you should immediately repeat the greeting: Hello, Mr./Ms. XX.

3. If the other party wants to talk to an employee or colleague in the Membership Department, the other party should first ask the other party to wait for a moment to confirm whether the employee or colleague they are looking for is in the office:

A. If In the office, you should tell the other party, "Please wait a moment, put the phone down gently, and walk to the employee you are looking for and tell them to answer the phone. You cannot shout loudly in the office for them to answer the phone."

After answering the phone, make a record of the call. Remember not to make sales calls or quote membership prices over the phone:

(1) If the phone number is from a guest who has made an appointment to visit the club, please confirm The time and number of guests arriving, and inform the relevant departments in detail;

(2) If guests who are familiar with them come to the club to participate in activities, records must be kept (time, number of people, activity content, estimated activity time) ; other colleagues or departments.

B. If the employee or colleague you want to talk to is temporarily out of the office, say "sorry" to the other party, and ask the other party to leave a message, phone number and reason, and inform the colleague in time when he returns, and Confirm your message, phone number, etc. before ending the call. Such as:

(1) Sorry, she (he) is not in the seat now. Is it convenient for you to leave a message? When she (he) comes back, I will convey it to you.

(2) Can I repeat your phone number again?

(3) I believe she will contact you immediately after she comes back.

2. Procedures and requirements for membership, guest reception, and reception between departments

1. Call in advance to confirm the specific time, number of guests, and list of guests arriving. Arrive at the appointed location ten minutes in advance, pay attention to the grooming standards, and stand waiting for the guests.

2. When guests arrive, they should greet them warmly and call them by their last name, such as: Hello, Mr./Ms. XX. And shake hands with the guests, or hand over the business card, introduce yourself (this only applies to the first contact with the guests), and call familiar guests by their last names to show respect and attention.

3. When taking guests on a CLUB TOUR, you must inform the relevant departments in advance to make preparations. Generally speaking, you should walk in front of the guests and open and close the door for them. When entering the elevator, press the button first and ask guests to go first. When exiting the elevator, hold down the button and ask guests to exit first.

4. Reception between departments must be polite. When you meet someone, you should smile and say hello, and address them by their last name and position. If you meet a superior, you should address them by their last name and job title. For example, hello, Manager XX. Employees can call each other by name, such as hello, XX.

5. If other departments of the club require cooperation and help from the Membership Department, they should actively and fully cooperate.

If you need membership training materials, please send your email (private message)