What are the precautions and etiquette for accompanying leaders out?

I. Matters needing attention when accompanying leaders to go out

1, fully communicate with leaders, understand the purpose of business trip, necessary items, work contents and interviewees, and prepare relevant documents, materials and gifts, certificates and even cameras. Arrange the leader's itinerary according to the work content and the interviewee.

If it is a meeting, you should prepare the materials needed for the meeting, and you should know the contents of the meeting first. So that you can take good minutes at the meeting.

3. If it's a visit or negotiation, you should do some research and understanding on the object of the visit or negotiation first.

4. Understand the mission and purpose of this outing, as well as the basic views of leaders on some important issues, so as to provide services in time according to the intentions of leaders and avoid being at a loss or even helping.

5. Contact the relevant units where you want to go in advance and provide a list of personnel (including name, gender, nationality, position, etc.). ) and explain the purpose and itinerary of this trip.

6. If you drive by yourself, you should inform the driver to prepare the vehicle in advance, and bring the travelling expenses, clothes change and common medicines.

7. Strong sense of time. After consulting the leaders, the entourage should agree on the departure time and driving route with the driver and other entourage; When going out for all activities, you should prepare your entourage in advance, and ask other entourage to wait for the leader on time. Leaders and others are not allowed.

8. Keep in touch with each other. When accompanying leaders out, you must always keep in touch with leaders and colleagues. Because in outing activities, the situation may change at any time. Therefore, even if the attache acts alone for a short time, he should keep in touch with leaders and colleagues.

9. After staying in the hotel, let the peers know each other's rooms, and provide the leaders with their housing numbers and internal telephone dialing methods in time for timely contact.

Second, the etiquette that should be paid attention to when accompanying leaders to go out

1, walk by car

(1) When walking with the team leader, the attache should follow the team leader for half a step.

(2) Let the leaders and guests get on the bus first, and then get on the bus by themselves.

(3) Take the initiative to open the car door and signal with the hand, and then close the door after the leaders and guests sit tight. Generally, the right door of a car is upward, so you should open the right door first and don't use too much force when closing the door.

(4) pay attention to the seat. Generally speaking, the right side is up and the left side is down. If the leader has the habit of taking the co-pilot, it is another matter. After arriving at the destination, the attache should get off the bus in advance and open the door for the leader. When accompanying guests, you should sit on the guest's left.

(5) When taking the elevator, you should follow the rule of "first out, then in" and accompany the leaders to take the elevator. If there is no operation, the entourage should go in and out, and operate the elevator at the same time. If there is an operation, the entourage should go out last.

2. Meet and introduce, shake hands and exchange business cards.

(1) When visiting customers, first introduce the customers to the leaders; If the other leader is a lady, you should introduce the leader to the other party first.

(2) When visiting, if the other party has a high status, introduce the leader to the other party first.

(3) Only when the distance from each other is appropriate can you reach out.

(4) Shake hands properly, neither too tightly nor too casually.

(5) When shaking hands, look the other person in the eye and smile.

(6) When a man shakes hands with a woman, wait for the woman to reach out before reaching out, and the handshake time should not be too long.

(7) Shake hands with the other leader, in the order of position.

(8) When exchanging business cards, take them with both hands and say thank you. When you receive the other party's business card, don't put it away immediately, but read it first to show your respect.

Step 3 sit down

(1) When attending a meeting, except for a large meeting, you should generally choose a position that is not the theme and is different from contacting the accompanying leaders. If it is a round table meeting, whether to sit at the table or at the back depends on the specific situation of the participants.

(2) When dining, it is necessary to distinguish between the theme and the guest seat, and give the theme of the guest seat to the leader, after the main leaders of both sides are seated; Pay attention to arranging drivers and other passers-by, because the reception party can't know all the visitors. It is easy to cause omissions.

(3) During the meeting, the guest table and the chairman should be arranged in the position facing the main entrance. If the leader is the guest of honor, he should sit on the right side of the host, and the entourage should sit on the side of the leader according to their duties. The host's escort sits on the host's left according to his position.

(4) During the talks, a rectangular or oval table is usually used for bilateral talks, with the guest and host sitting opposite each other, with the main entrance as the standard, and the host at the back door side. If the leader is the guest of honor, he should face the main entrance and be centered. If one end of the conference table faces the main entrance, the entrance direction shall prevail, the right side is the guest side, and the left side is the main side. For multilateral talks, seats are arranged by the organizers.

Step 4 speak appropriately

(1) Mandarin should be spoken in business activities, with natural and clear pronunciation and moderate volume and speed.

(2) Language civilization, no swearing. Use polite expressions such as "Hello, please wait a moment, sorry to trouble you, sorry, never mind, thank you, goodbye".

(3) It is very important to speak when accompanying the leader to go out. When to say, when not to say, and how to say it. It's rude when you shouldn't say it, and it's wrong not to say it when you should.

(4) When the customer asks about the company and the specific situation, he should be a good assistant to the leader in time and make supplements to avoid overstepping his responsibilities.

(5) When talking with customers, leaders can interject according to the specific situation, but it should be just right, meaningful, generous and decent.

5. Cooperation with leaders

(1) If the customer has a direct relationship with the leader. As a waiter, you should stand in an auxiliary position, greet customers kindly when you meet them for the first time, and introduce yourself appropriately, so as to impress them for the first time. During the whole conversation, you should be humble and give people a good impression.

When customers talk to leaders, they should listen carefully. If the other party has questions about you, you need to consult the leader directly or indirectly, and then give the other party a satisfactory answer.

In the process of negotiation, if there is a fierce dispute between the leader and the customer in one aspect, it should be made up in time.

At the end of the negotiation, no matter whether the deal is reached or not, don't be influenced by the atmosphere at that time. You should do your best to say goodbye to the host and guest, and don't let the other party have such an evaluation: "How come people in this company are not polite at all?" Or: "the leader of this company is not bad, but the available people are not very smart." Why did you choose such a rude waiter? "

(2) If the leader is invited to visit his familiar customers. First of all, be careful not to "offside". You should stand as a middleman between the leader and the customer, so that the leader has many opportunities to speak.

When leaders negotiate with customers, they should pay attention to their negotiation skills and coping styles, and fully grasp the atmosphere. When the atmosphere is too "hot", appropriately "cool down"; When the atmosphere is too "cold", it is the identity of the middleman to "warm up" from time to time to relieve embarrassment.

The negotiation is ultimately for the benefit of our company. So, don't contribute to our company too openly. During the negotiation, when the leaders ask the other party further questions, they can push them at will; When you think that the contents of the leadership consultation are inappropriate or need to be corrected, you should help the leaders tacitly.

When accompanying leaders to visit customers, cooperating with and respecting leaders can not only enhance the relationship between superiors and subordinates, but also make customers think that you are a good "assistant", thus improving the reputation of the company.

(3) When accompanying the leaders in the investigation, we should understand and think about the topics of the investigation. After the leader asks questions, he must ask clearly and accurately understand and remember the unclear places.

(4) To accompany leaders to dinner, we should grasp the timing and discretion of speaking, and we should not grab words and say casually. We can neither flatter the leaders of both the host and the guest unprincipled and excessively, nor be arrogant and self-centered.

Step 6 behave appropriately

(1) The actions of the attache should be coordinated with their own identity and situation. When you are outside, you should sit, stand and walk.

(2) If it is a meeting, whether attending a meeting or talking with leaders in a small area, you should take the initiative to set your mobile phone to vibration when you enter the venue, and leave the scene when you answer the phone.

(3) When attending important meetings or talking with leaders, in case of infinite special circumstances, leaders are generally not allowed to be disturbed; If you really need to report to the leader in time, try to keep your voice down and reduce the influence and degree.

7. Appearance such as clothing and hairstyle.

(1) Dress neatly and neatly, dress appropriately and be dignified and generous.

A. Men can't wear vests, shorts, slippers and rings; Wear a suit, tie or other formal attire for important business activities; Button up when dressing, don't open your coat, roll up your trouser legs and sleeves, straighten your tie and polish your shoes.

B. Women should wear professional clothes with moderate heels, and socks should not be exposed outside the skirt corners or pants corners.

(2) Before engaging in business activities, the entourage must tidy up their gfd, including dress and gfd.

(3) Treat people with enthusiasm and friendliness, and be neither supercilious nor supercilious. In public, you should avoid putting your hands on your hips, crossing your chest and inserting them into your pockets. Scratching head, scratching, picking nose; Avoid humming, whistling, stamping, joking and making noise; Spitting and littering; Avoid bad behaviors such as coughing and sneezing in front of people.

(4) Don't smoke in places where smoking is prohibited. Smoking in a foreign unit must first obtain the consent of the owner.

8. Timely "advance" and "retreat"

(1) When accompanying leaders to attend meetings and talks, it is necessary to determine whether they should be present. If they don't need to attend, they should find out whether they should wait at the station or outside.

(2) in the case of leading a small-scale conversation, it is necessary to judge whether it is necessary to avoid it in time according to the actual situation.

Generally speaking, leaders may say something that is not suitable for openness and confidentiality after the meeting or in a small-scale conversation in the hotel residence, especially when they meet old friends and classmates. At this time, the entourage should politely make tea for the leaders, do some simple service work and then quit.

Sometimes they should be present when discussing a problem, but when the leader talks about a topic they should not understand, they should consciously quit for a while, and it is estimated that the topic has been talked about before coming back.

9. Keep your mouth shut

During the period of accompanying the leader, the topics discussed by the leader and his entourage and the contents of conversations with other personnel shall not be disclosed at will, except that the leader clearly indicated that he would convey them, and even the jokes of the leader at the dinner table shall not be mentioned to outsiders at will. Because everything the leader says is said under certain circumstances. Without this premise, there may be ambiguity, and if it is transmitted again, it will be out of shape and affect the work.

10, meetings and talks

(1) As an attache, you should make full preparations before the talks and meetings. It is necessary to master the name, position, time, place, order and related matters of the talks.

(2) If the other party visits the leading hotel, let the other party sit as a guest as the host.

(3) After the leader meets (talks) with the other party, the attache should accompany the leader to send the other party to the front of the car or the car door to shake hands.

1 1, entertaining guests

(1) Determine the specifications, scope, time and place of the banquet according to the nature and purpose of the banquet and the identity of the guests.

(2) When the guests arrive before the banquet, the attache should accompany the leaders to meet them at the door.

(3) Introduce the guests into the restaurant in the order of female before male, guest before guest, and general guest after guest.

(4) Special requirements such as the guests' eating habits, nationality, region and physical condition should be considered during the banquet.

(5) The number of tables depends on the distance from the main table, which is high on the right, low on the left, near high and far low.

(6) The seat at the same table depends on the distance from the host.

(7) Under normal circumstances, the table facing the door or the middle is the main table, and the position of the main desktop facing the door or the middle is the owner's position.

Generally speaking, the first guest of honor is on the right of the first host.

(9) During the banquet, the leader should talk with the first guest of honor, and the attache should not take the initiative to bring up the topic, and should not interrupt the conversation between the leader and the first guest of honor casually.

(10) propose a toast in a civilized way at the banquet, drink rationally, and drink only what you can drink on formal occasions 1/3. Dine in a civilized way without making indecent noises.

(1 1) Don't make noise while eating.

(12) Eat Chinese food, don't set dishes, don't punch cards, and the bones of fish and chicken are placed outside the plate.

(13) Help others to pick up food with public chopsticks.

(14) Cover your mouth with your left hand when using a toothpick.