Insurance telephone sales skills

Young, healthy and fast. Insure

1. Mr. Wang, do you think people will get younger or older? Mr. Wang, do you think people will get older and younger? Getting older? (Of course getting older and older) Of course getting older and older) 2. Usually physical conditions will show up with age. (Yes) The problem is right? Yeah) Problem right? 3. It is not easy to make money when you are old, and your physical condition requires it. (Yes) It is necessary to use money, right? Yes) It costs money, right? 4. When you get old, you need to have enough money to maintain your health and retirement expenses, right? (Yes) Health and retirement living expenses, right?

Young, healthy, and quick to insure

5. Do you think that a person needs to be insured when he is young or do you think that he needs to be insured when he is old? Do you need insurance when you are old? (When you are old) When you are old) 6. If you consider buying insurance when you are old, poor or sick, is there any insurance company willing to cover it? Is there an insurance company willing to cover it? (Probably not) Probably not) 7. Mr. Wang, are you willing to deposit 5 first to get ? Mr. Wang, are you willing to save 100 first to get 100 for health and pension expenses in the future? What about health and retirement costs? What about the future health and pension expenses? 8. How about letting this policy take effect today? , Then let this policy take effect today, okay?

Save money when you are young and use it later

Sister Chen, 1. Sister Chen, have you looked in the mirror and sorted yourself out every day since you were sensible? Yeah) Sub-grooming yourself? (Yes) Will it still be the case 30 years from now? Will it still be the case 30 years from now? 2. Will this still be the case 30 years from now? (Yes) Does your appearance look older or younger compared to today? Old) 3. Does your appearance look older or younger compared to today? (Old age) Is your earning power getting bigger or smaller? 4. Is your earning power getting bigger or smaller? Difficult to say) (Difficult to say) When you are old and have no earning power, 5. When you are old and have no earning power, will you be glad to buy this policy or regret buying this policy? Buy this policy or regret buying this policy? (Rejoicing) Should this policy take effect today? Fortunately) Do you want this policy to take effect today? (Regret) Do you regret buying too little or buying too late? Regret) Do you regret buying too little or buying too late?

Control the future

1. Sister Chen, can you see directly from the desktop the things in the drawer Sister Chen? (cannot) something? No) 2. If you can see the drawer and see inside the drawer. If you can see the drawer, there is a time bomb that will explode tomorrow. You have placed a time bomb that will explode tomorrow. Yes. Won't you try to take it out quickly? (Yes) Will you try to take it out quickly? Yes) 3. If you don’t take it out, what do you think will happen? It's tragic. If you don't take it out, what do you think will happen? It's miserable, isn't it? (Yes) Right! Yes) 4. Sister Chen, can you see through next year, the year after, five years, ten years? Sister Chen, can you see through next year, the year after, five years, what will happen to you? (Can't) What will happen to you in the future? What will happen? No)

5. If there was a bomb tomorrow, would you take it out first today? (Yes!) Take it out? Yes! ) 6. Sister Chen, do you know what is your time bomb tomorrow? Sister Chen, do you know what is your time bomb tomorrow? (No matter what you say) 7. Accidents, illnesses, and disabilities are enough to cause our huge economic crisis, right? (…) ) economic crisis, right? 8. Sister Chen, do you want to take out this bomb today? Sister Chen, do you want to take out this bomb today? (...) ) 9. Let this policy take effect now! Let this policy take effect now!

Children’s future competitiveness

Mr. Wang, how old is your child? What's your name? 1. Mr. Wang, how old is your child? What's your name? Ten years old, Xiao Ming) (Ten years old, Xiao Ming) The child’s study is very good! 2. Children’s learning is very good! You must hope that he will have a bright future, right? The future is limitless, right? (Yes) 3. Then you must hope to have enough money for him to complete his college education, right? Study education, right? (Yes)

Children’s future competitiveness

Can I ask you, 4. Can I ask you, how much money have you prepared for Xiao Ming to finish college? Do you think it's enough? Finished college? Do you think it's enough? (…) 5. If Xiao Ming is forced to leave school early to earn tuition fees, will his future achievements be compromised? Will his achievements be compromised? Yes) (Yes) Do you want Xiao Ming to be able to be independent until he is able to do so? 6. Do you want to allow Xiao Ming to be able to be independent until he is able to do so, without having to worry about his own tuition fees? Don’t you have to worry about your tuition fees? Of course! ) (Of course!) Can this policy be made effective today? 7. Can this policy be made effective today?

Be responsible and have no regrets in life

Sister Chen, how many graduation ceremonies have you experienced since you were a child? 1. Sister Chen, how many graduation ceremonies have you attended since you were a child? Four times: elementary school, junior high school, high school, university) (Four times: elementary school, junior high school, high school, university) Do you think our life is also a period of time? 2. Do you think our life is also a period of time, very It’s like finishing elementary school and then going to junior high school, finishing junior high school and going to high school, like finishing elementary school and going to junior high school, finishing junior high school and going to high school, and finishing high school and going to university, right? (yes) ? (Yes, you are in high school and in college, right? (Yes) Sister Chen, can I ask you a more serious question? 3. Sister Chen, can I ask you a more serious question, can you? Yes) (Yes)

Are we going to graduate one day in our lives? Yes) 4. Do we have to graduate one day in our lives? (Yes) Sister Chen, have you ever thought about it? 5. Sister Chen, have you ever thought about it, when we are about to graduate in life, are you leaving something to take care of your relatives? When are you leaving something to take care of your loved ones? Or will it leave a long-term burden? Leave a long-term burden? Sister Chen, 6. Sister Chen, is this insurance policy the best care you can give your loved ones in your life? It should be! ) care? (It should be counted!) Then let’s let this policy take effect today, okay? 7. How about letting this policy take effect today?

An empty envelope

1. Mr. Wu, have you ever received letters sent to you by others? (Yes) Mr. Wu, have you ever received letters sent to you by others? 2. If you received an envelope with nothing inside today, would you be disappointed? (Yes) Will you feel disappointed? 3. If you were on a business trip and the phone was inconvenient, would you send a letter to your family? Sending letters to family? 4. If you have to travel for a long time, will you send enough living expenses to your family? If I have to travel for a long time, will I send enough living expenses to my family? 5. If you are always on a business trip, but your family receives nothing but empty envelopes, they must be very disappointed, right? They must be disappointed with the empty envelope, right? 6. Where will the children’s living expenses and education expenses come from? So where will the children’s living expenses and education expenses come from? 7. Mr. Wu, can you let this policy take effect today? Mr. Wu, can you let this policy take effect today?

Checks in life are always cashed

1. Mr. Wang, do you have the habit of using checks in business? (Yes) Mr. Wang, do you have the habit of using checks in business? Yes. ) 2. Occasionally you will receive checks from other companies, right? (right) Right? 3. Mr. Wang, if you receive a check that cannot be cashed, Mr. Wang

, if you receive a check that cannot be cashed, will you be angry? (Yes) Will you be angry? Yes) 4. Similarly, if the check you wrote to someone today cannot be cashed, now , do you think the other party will be angry? (Yes) Do you think the other party will be angry? Yes) 5. Do you know the amount of the largest check you have ever written in your life? (No matter what you say) No matter what you say) How much?

6. Having a child means writing a check for the largest amount of money. If you cannot cash it, he must be very angry, right? The check, if you couldn't cash it, he'd be pissed right? 7. This check must be cashed. The point is that the person cashing it is different, right? It’s just the same, right! 8. Mr. Wang, some people use their own bank savings, and some people use their own bank savings to use their children's glorious studying time, and some people use their children's glorious studying time to guarantee their lives. insurance company money. I would like to ask Mr. Wang, these three items will give you the money to choose your insurance company. Mr. Wang, which one should you choose? (No matter what you say) Which one to choose? No matter what you say) 9. I am here today specifically to endorse this important check. Can you sign this policy? Can you sign this policy?

Take care of your children without worrying

Sister Chen, if the child has not come back at ten o'clock in the evening, 1. Sister Chen, if the child has not come back at ten o'clock in the evening, will you be worried? ? Yes) Are you worried? (Yes) 2. Do you know what you are worried about? (…) What are you worried about, you know? ) 3. Let’s change the perspective and assume that the child waits at home until two o’clock in the evening and still does not see his mother coming back. Do you think the child will be worried? Yes) Do you think the children will be worried if they don’t see their mother coming back? (Yes) Do you know what he is worried about (4. Do you know what he is worried about (...)) Are you worried about what he will do in the future? Who will take care of him? 5. Are you worried about what he will do in the future? Who will take care of him? No matter what you say) (No matter what you say) Worry is unavoidable. 6. Worry is unavoidable. To alleviate his worries, I’m afraid you have to make good plans. (But, have you made good plans (...)) Can this insurance policy help you? Good economic risk planning? 7. Can this policy help you plan for financial risks?

It is better to ask for others than to ask for yourself

1. Sister Chen, how long have you lived in this building? (Five years). Sister Chen, how long have you lived in this building? Five years) 2. The environment is very good, you are really discerning. Please tell me, Sister Chen, the environment here is very good, you are really discerning.

How many people do you know? How many people do you know? Not much) (Not much) 3. Do you feel that everyone in today’s society is getting busier and busier, and that busyness is becoming less and less impersonal? Are you becoming more and more impersonal with your busy schedule? (Yes) 4. Sister Chen, besides this, do you think that besides this, the traffic is very messy and there are more and more accidents? The traffic is very chaotic now and there are more and more accidents? Yes) (Yes)

It is better to seek others than to seek yourself

5. Moreover, our diet, such as water, vegetables, meat, etc., are also affected by Serious pollution, right? Yeah) are heavily contaminated, right? (Yes) 6. Sister Chen, have you ever thought about what might happen to you or... Sister Chen, have you ever thought about the possibility that someone else might accidentally cause a traffic accident? Suffering from diseases, infections cause us to suffer from diseases. How many people in this weak human society are willing to lend a helping hand? How many are willing to lend a helping hand? (…) ) 7. You can’t rely on others for a long time, right? You can only rely on yourself to achieve success. You can't rely on others for a long time, right? Preparing, right? Preparing, right? 8. Sister Chen should be able to decide to sign the contract with this policy! , Sister Chen should be able to decide to sign the contract with this policy!

Keep it intact

Mr. Wang, 1. Mr. Wang, is it easier to make a teacup or to break a teacup? Of course breaking is easy) Cup is easy? (Of course it is easy to break.) If a broken teacup is repaired or you can buy another one, that’s it. 2. If a broken teacup is repaired or you can buy another one, that’s it. But if a broken teacup is broken, can you mend it and make another one? No) If it’s broken, can you patch it up and make another one? (No) Do you think there has ever been a time when a person was accidentally broken? 3. Do you think there was a time when a person was accidentally broken? 4. What if one day you were injured due to someone else's carelessness or due to health reasons? You can no longer go to work due to illness or health reasons. Do you want your family to buy another one? No matter what you say) Can your family buy you another one? (No matter what you say) Would you consider buying it if you could? 5. If possible, would you consider buying it? Mr. Wang, do you want this policy to take effect today? 6. Mr. Wang, do you want this policy to take effect today?

Prevent risks before they occur

Sister Chen, how old is your child and what is his name? 1. Sister Chen, how old is your child and what is his name? Three years old, Xiaoxin) (Three years old, Xiaoxin) The Ministry of Health now stipulates that children must be vaccinated. 2. The Ministry of Health now stipulates that children must be vaccinated. Has Xiaoxin received vaccinations on time? (Yes) Do you get vaccinations on time? Yes) Will he cry when he gets vaccinated? 3. Will he cry when he gets vaccinated? Yes) (Yes) Sister Chen, when he was crying, 4. Sister Chen, when he was crying, did you feel any reluctance in your heart? Yes) Feeling bad? (Yes)

Would you not take him to fight because of this? No) 5. Would you not take him to fight because of this? (No) If you don’t take him to get vaccinated, 6. If you don’t take him to get vaccinated, is it useful to wait until he gets sick and then ask the doctor to vaccinate? No) Vaccination, does it work? (No) 7. Sister Chen may feel a little pain in her heart when she pays the premium, just like taking a precaution. If we don’t pay the premium, we won’t be insured, right? You won’t let us guarantee it, right? Sister Chen, insurance is like a vaccination, it hurts a little but is very effective. 8. Sister Chen, insurance is like a vaccination, it hurts a little but is very effective. Do you want it to take effect today? Do you want it to take effect today?

The dignified old man and the sad old man

Mr. Wang, what kind of life do you want to live after the age of 65? 1. Mr. Wang, what do you want to do after you turn 65?

life? When the years gradually take away your ability to make money, will your life change in any way? What will change? We’re all going to be grandparents, don’t you think? 2. We will all be grandparents, don’t you think? Rich grandparents watch their grandson bring toys. 3. Rich grandparents watch their grandson bring toys. Those who don’t have the money can only go there when they are sick. In the end, no one cares about them. This is very disrespectful, isn’t it? After the illness goes away, no one cares about it. This is very undignified, isn't it? If you are young and unprepared, you will get sick in old age and no one will take care of you; 5. If you are young and unprepared, you will get sick in old age and no one will take care of you; if you are young and ready to take care of you, it will be a young and beautiful nurse, don’t you think so? The person taking care of you is a young and beautiful nurse, don’t you think so? Time only creates old people but not great men. 6. Time only creates old people but not great men. Whether you want to be a sad old man or a dignified happy old man depends on your choice today, right? Whether you are a happy old man with dignity or not depends on your choice today, right? Can this policy be effective today? 7. Can this policy take effect today?

The rare desert spring

If someone sells you this glass of water, Sister Chen, for 1 yuan. 1. If someone sells you this glass of water, Sister Chen, for 1 yuan, would you buy it from him or not?) ? (No) If you haven't drank water for a day, someone sells it to you for 10 yuan. 2. If you haven't drank water for a day, and someone sells you 10 yuan, will you buy it (no)? (No) If you haven’t drank water for three days, someone sells it to you for 100 yuan. 3. If you haven’t drank water for three days, and someone sells it to you for 100 yuan, will you buy it? No) right? (No) Suppose you lose your way in the desert. 4. Suppose you lose your way in the desert and walk alone for seven days with no water and nowhere to go. I'm not in the store, and suddenly I see someone walking over with a glass of water in my hand. How would you react? No matter what you say) What is the reaction? (No matter what you say)

If you don’t drink water now, you will die of thirst. 5. If you don’t drink water now, you will die of thirst. And he wants to sell you a glass of water for 1,000 1,000 yuan. I'm afraid you will buy it too, right? A glass of water costs you 1,000 yuan. I'm afraid you will buy it, right? No matter what you say) (No matter what you say) Insurance is like this, it can sell you cheaply, 6. Insurance is like this, it can sell you cheaply, you don’t have to buy it, but when you really need to buy it, don’t buy it, but when When you really need to buy it, no insurance company will dare to sell it to you even if you spend several times the money. Right? I’m afraid no insurance company would dare to sell you money.

Right? Sister Chen, can you buy it now? 7. Sister Chen, can you buy it now? Or is it not possible to buy at the time of purchase? Buy when you buy? Please sign here and this policy will be yours? 8. Please sign here. This policy belongs to you?

Children of this generation are very happy. They get whatever they want, right? 1. Children of this generation are very happy. They get whatever they want, right? Yes) (Yes) 2. Do you think it’s not easy to make money after becoming a parent? (Yeah) Easy? Yes) When I was a child, it seemed like it was natural to ask my parents for money. 3. When I was a child, it seemed like it was natural to ask my parents for money. But now that I am a parent, I think it is not the case, right? Yes) Now that I am a parent, I think it is not the case, right? (Yes) Our parents will give us money when we are young, because our parents love us. 4. Our parents will give us money when we are young, because our parents love us, right! Yes) Right! (Yes) Sister Chen, have you ever thought about it? 5. Sister Chen, have you ever thought about it? When you were old and asked your son for money to buy clothes and cosmetics, would your son or daughter-in-law give it to you as generously as you do now? Are you as generous as I am now? (…) )

Don’t ask for others with dignity in your life

I believe you don’t want to cause this result. 6. I believe you don’t want to cause this result, but if you really have to, you must What would your son think at this time? What would your son think when this was the last resort? What would you think yourself? No matter what you say) What will you think? (No matter what you say) Sister Chen, some people become other people’s children twice in their lives. 7. Sister Chen, some people become other people’s children twice in their lives. When they were young, they asked their parents for money. When they got old, they asked their sons for money. They asked their parents for money. It's really pitiful to ask your son for money when you are old, isn't it? Yeah) Poor, isn't it! (Yes) There are also people who are good parents when they are young. 8. There are also people who are good parents when they are young and good grandparents when they are old. That is really dignified, right? Good grandparents at home, that’s really dignified, right? Sister Chen, this policy will allow you to live with more dignity as you get older. 9. Sister Chen, this policy will allow you to live with more dignity as you get older. Do you want it to take effect today? Do you want it to take effect today?

Handling the intervention of outsiders

Scenario: The money insured by Mr. Wang has been prepared. Suddenly a scene appears: The money insured by Mr. Wang has been prepared. An objector Li gentlemen. Li strongly advised him not to take out insurance; he told Mr. Li, an opponent. Li strongly advised him not to insure; it was not cost-effective for Mr. Wang to insure, or told Mr. Wang that he could consider other options, such as better products or better salesmen. Better merchandise, or better salespeople. How can we let go of the cooked duck easily at this time? This is what you need to do! How can we let go of the cooked duck easily at this time? This is what you do! 1. Point the finger at Mr. Li. Amplify the voice to the point where it is best to point the finger at Mr. Li so that everyone can hear it, so as to arouse public approval and everyone can hear it.

You don’t agree with insurance now. I don't blame you, Li, you don't agree with insurance now, I don't blame you, but what you say will affect Mr. Wang's decision. This statement will affect Mr. Wang's decision. 2. Do you know? Do you know what responsibilities you will bear from tomorrow? What responsibilities will you bear from tomorrow?

3. Mr. Wang has decided to hand over the risk to us, and he will support Mr. Wang has decided to hand over the risk to us. There is an accident protection of RMB 10,000, a disease protection of RMB 300,000, an accident protection of RMB 300,000, and a medical benefit of RMB 300,000 for hospitalization. Are you willing to bear these responsibilities? Medical benefits, are you willing to bear these responsibilities? 4. Mr. Wang, please don’t blame me. If there is any need, please ask your family to ask Li for help. Ask your family to ask Lee for help. 5. Li, please don’t be angry. You are Mr. Wang's good friend. I ask you not to be angry.

You are a good friend of Mr. Wang. Like you, I didn’t understand the benefits of insurance before. But after seeing the tragedies of many families, I discovered that insurance is indeed very useful. More After the family tragedy, I discovered that insurance is indeed very useful. You don’t want these things to happen, right? You don’t want these things to happen either, right? 6. If you have any comments about my service, you can give me your opinion so that I can improve it. But please don’t object to Mr. Wang’s insurance. That’s fine! But please don’t object to Mr. Wang’s insurance, that’s fine! 7. Mr. Wang, your policy will take effect today, okay? , Mr. Wang, your policy will take effect today, okay?

The magic weapon to stay healthy

Sister Chen, does your husband smoke? 1. Sister Chen, does your husband smoke? (Do you usually use a range hood for cooking?) Smoke it) Use it)? ) (Cigarette machine?) (Smoking) (Using) Does the cigarette burn longer or shorter? 2. Does the cigarette burn longer or shorter? Will the vegetable oil accumulate more or less? ) (Will the vegetable oil accumulate more or less?) Of course it will become shorter and shorter) more and more). (Of course getting shorter and shorter) (More and more). Sister Chen, the doctor said cigarettes contain nicotine, right? 3. Sister Chen, the doctor said cigarettes contain nicotine, right? Oil fumes contain carcinogens, right!) Yes) (Food fumes contain carcinogens, right!) (Yeah) The longer you smoke, the shorter the cigarette is, but the more nicotine accumulates, right? 4. The longer you smoke, the shorter it gets, but the more nicotine accumulates, right? (Every time you cook a dish, there will be one more fume, right? There is just one extra point of oil smoke in each dish, right? ) (Yes)

Doctors say nicotine (oil fumes) 5. Doctors say nicotine (oil fumes) can easily cause hair problems in the respiratory system, right? Yes) disease, right! (Yes) Can your husband start quitting smoking tomorrow? 6. Can your husband start quitting smoking tomorrow? (Can you start tomorrow? Impossible) Don’t you need to cook? No need to cook? ) (impossible) If (your husband has respiratory problems, 7. If (your) husband has respiratory problems, can you hire a free special nurse to take care of him? Impossible) Please hire a free special nurse to take care of him ? (Impossible) Sister Chen’s policy can be applied for. 8. Sister Chen’s policy can be applied for. Do you want it to take effect today? Effective?

Take retreat as an opportunity to advance

1. We have been talking for some time, but it seems that you still have other considerations. We have also been talking for some time, but it seems that you still have other considerations. If I have considered it, I won’t force you, and don’t be embarrassed to refuse me just because we are good friends. Have the nerve to refuse me. 2. Mr. Lin, what I wonder about is that a person as sensible and responsible as you. Mr. Lin, what I wonder about is that (praise), logically speaking, the concept of insurance should be very good. (praising words), it stands to reason that the concept of insurance should be very good. 3. Can you tell me what I did wrong or said poorly that prevented you from making up your mind to buy? It also allows me to change myself in the future. What makes you unable to make up your mind to buy? good. (no matter what is said).

(No matter what you say) No matter what you say 4. Mr. Lin, can you tell me more clearly the real reason why you don’t buy it? The real reason?

5. I don’t have money (other reasons are also acceptable) I No money (other reasons are also acceptable) 6. Oh, I understand this. I understand what you just mentioned about the lack of premiums. As for the budget issue, have you thought of a solution? Have you thought of a solution to the budget problem? 7. What can I do to help you solve this problem? What can I do to help you resolve this issue? (No matter what you say) No matter what you say) 8. The question you asked about not having a premium budget, and the question I just told you about not having a premium budget, tell you that you may face the risk of mortgage pressure in the future. Is there any way to overcome it? (No matter what you say) Is there a way to overcome it? No matter what you say) 9. This is indeed a dilemma. This is indeed a dilemma. 10. Otherwise, it would be better. Let’s make this policy effective today. 10. Otherwise, it would be effective. We will enjoy ten days of free insurance policy first. After ten days, we will enjoy ten days of free insurance policy first and come to find a solution to the problem. Method, could you please sign here? To find a solution to the problem, could you please sign here?

Benefit and victimize in one thought

Scenario: Mr. Lin agrees that he has insurance needs, and you also understand that he has Scenario: Mr. Lin agrees that he has insurance needs, money, but no matter what you use The method doesn't seem to affect him. But no matter what method you use he doesn't seem to be affected. Don't panic, try this trick first. Try this trick first.

1. I believe that the explanation I give you today can help you truly understand your current situation and where the "economic crisis" lies, right! Right ) the current situation and where the "economic crisis" lies, right! (Yes) As for the issues I just raised, 2. As for the issues I just raised, you know they must be resolved, but you have not yet made a decision today. Think about it for a while, right? Yeah) Think about it for a while, right? (Yes)

Mr. Lin, if you want to buy insurance one day in the future, 3. Mr. Lin, if you want to buy insurance one day in the future, who will be your beneficiary? Of course it’s the wife and children) Who could it be? (Wife and children, of course) Who is the first priority beneficiary? Children) 4. Who is the first priority beneficiary? (Child) It’s Xiao Ming! 5. It’s Xiao Ming! Xiao Ming is the first beneficiary you most hope for (yes)? (Yes) So, Mr. Lin, if you don’t buy this insurance today, 6. So, Mr. Lin, if you don’t buy this insurance today, who will be the first victim? No matter what you say) Who will be the first victim? (No matter what you say) Whether Xiao Ming is the beneficiary or the victim, the decision is yours. 7. Whether Xiao Ming is the beneficiary or the victim, the decision lies with you. Do you want him to be the beneficiary or the victim? Do you want him to be the beneficiary or the victim?