Cut out the cocoon and become a butterfly｜Designers’ communication awareness

Slightly...

Slightly...

?Learning to use various communication methods does not mean that one has good communication skills. The objects of our communication are people. People are both rational and emotional. The same goes for communication. Although the communication method is rational, the communication process is full of emotional components.

?Chinese people are relatively reserved in character and are afraid of hurting their friendship. Neither good at taking the initiative to ask questions, nor good at expressing inner thoughts. Therefore, the following situations are often encountered in projects.

? Dare to be angry but dare not speak.

? Employees clearly know that there are many fatal problems in the project, such as leaders not delegating power, unreasonable work distribution, unclear processes, etc., but they dare not bring it up. They can only endure it in their hearts or behind their backs. complain.

? Use criticism instead of praise and encouragement.

?When there are problems in the project, the person in charge often criticizes team members instead of encouraging them; when the project is successful, the person in charge does not inform and encourage everyone in time. Team members have been working hard for a long time but are not motivated, and their motivation continues to decline.

? One-way communication.

When I was chatting with a friend who has many years of sales experience, he asked me: "What kind of sales is the most popular?" I shook my head and said I didn't know. He said: "He talks less and listens more." This answer was beyond my expectation. I have always thought that good salespeople must be eloquent. Later, after experiencing it carefully at work, I discovered that being able to listen is indeed much more rare than being able to speak.

?Interrupting others, expressing your thoughts endlessly, and not giving others a chance to speak are easy to do, and many people are happy to do it. But being able to listen patiently to what others have to say before expressing your own opinions requires a certain amount of endurance and cultivation.

?One-way communication is extremely harmful. It can easily cause misunderstandings and estrangements, leading to information asymmetry among team members and passive employee work.

? Communication barriers caused by inconsistent ways of thinking and positions.

?Different roles in the team will have different ways of thinking and perspectives on issues. Product managers generally think more commercially and focus on profit indicators; interaction designers focus more on user experience; visual designers focus on color and beauty; development engineers focus on logic, implementation difficulty, etc. Therefore, when communicating, it is easy to cause arguments and disagreements.

? Communication barriers caused by personality differences.

?I have taken some good communication training. In the training class, the teacher will divide everyone into several groups according to personality types, and then let people with opposite types cooperate to play some small games. There is a game where two people sit facing each other with a partition in the middle so that they cannot see each other. Both men have some blocks in their hands. Now, let one party arrange the blocks into a slightly complicated shape, and then ask the other party to follow the instructions orally. This game looks simple, but the results are hilarious. Due to the completely different personalities of the two, countless difficulties and jokes arose during communication. In the end, they successfully completed the task after going through many hardships.

?The same is true in actual work. We often think that we have communicated clearly to the other party, but the other party may not really understand what you mean. Differences in personality and thinking will lead to barriers in communication and may ultimately lead to failure.

? Poor communication enthusiasm.

To design a complete solution, interaction designers need to work closely with product managers, user researchers, visual designers and other roles.

But the actual situation may be: the product manager is immersed in writing documents, the user researcher is immersed in writing reports, the interaction designer is immersed in making plans, and the visual designer is immersed in design. There is no communication or exchange between everyone, but they all think that they have completed the task. .

?There are many similar situations.

?From the above questions, we can see that perceptual communication ability depends largely on a person's emotional intelligence and cultivation. Therefore, there is no shortcut to improving communication skills. The only way is to continuously strengthen your personal cultivation and strive to improve your emotional intelligence. Emotional quotient is not like IQ. It can be continuously improved through acquired efforts, and it is more important than IQ.

? Relax your mind.

?Don’t care too much about gains and losses, look at problems objectively, and keep a happy mood...Everyone seems to understand these principles, but it is very difficult to do them and requires constant practice at work. own character.

? Put yourself in someone else’s shoes.

?When you hate someone, nine times out of ten, that person thinks the same about you. Everyone has a different stance on the same matter. If you insist too much on your own ideas, it is easy to cause misunderstandings and conflicts. It is difficult to say who is right and who is wrong. The important thing is to objectively understand different positions and finally seek a better solution. Nothing good will come from acting on impulse.

?When you complain that others are not doing well and communicating poorly, have you ever thought about whether you are making the same mistake? Have you carefully communicated your design intentions to vision and development? Everyone has their own difficulties. Only by knowing how to be tolerant and understanding, do your own things well, and help others do theirs, can everyone get better results.

?If you always find it difficult to communicate with some people, it may be because of your different ways of thinking and personalities. If you think about things from his perspective more often and think about the reasons why others say or do what they do, you will feel a lot more relieved.

? Be proactive.

?Think more, ask more questions, and express your opinions more. When encountering unpleasant things, don't jump to conclusions or make the decision more wrong the more you think about it. Instead, explore the cause and effect of the matter. In fact, things are never as optimistic as we think, nor as pessimistic as we think.

In addition, the team should try its best to create a positive and comfortable atmosphere and create more opportunities for everyone to "talk". For example, organize reviews, dinners, and activities, and praise and encourage everyone more.

? More affirmation, less criticism.

?When you feel that you are working well with someone, you might as well give him more recognition and praise to make him realize his own value. This will also increase his enthusiasm for work. When you are dissatisfied with someone, take the initiative to communicate with him or her to eliminate misunderstandings and solve problems as soon as possible instead of complaining or criticizing behind his back.

? Really understand the meaning of communication.

?Communication is equal, rather than one party overpowering the other. This is an era of collaboration, not individual heroism. I always felt that if a designer wants to get ahead and have more say and initiative, he must learn to be strong and learn to persuade others. But now I gradually feel that the essence of communication is not to persuade, but to convince each other and ultimately solve the problem. A truly excellent designer is not necessarily aggressive, but he speaks with reason, and speaks loudly and convincingly.