How to improve communication and coordination skills

How to improve communication and coordination skills

Introduction: A person needs to communicate with three types of people at work: superiors, peers, and subordinates. In our company, there are general managers and deputy general managers. , general assistant, department manager, and employees. The identities, nature of work, and personalities of these people are all different, and their personal relationships with you are also different.

In order to get along well with, cooperate with, and coordinate with everyone at work, you need to spend time, energy, and patience to deal with various complex interpersonal relationships.

Personally, in summary, the following aspects should be grasped:

1. Respect

Everyone has vanity and hopes to be respected by others. , but respect is mutual. Only by respecting others will others respect you. At work, whether you are in contact with superiors, peers or subordinates, you must try your best to respect each other. This is the prerequisite for gaining the trust, help and support of the other party.

Therefore, when you need to communicate with others at work, no matter what the status of the other person is, please do not elevate your position. Especially when communicating with subordinates, do not think that you are the leader. The tone of speaking to the other party is very stiff, even pressurizing. When others ask or ask for help about work, please stop what you are doing, or ask the person to wait for a moment, and give them a smile. Avoid the following situation: when someone is looking for you, you don't look away from the computer or raise your head, and reply to the other person with something like "?".

I am mainly responsible for the work of the Quality Management Department and the Planning Management Department, supervising the operation of the ISO9001 quality management system, contract review, cost budget and final accounts, and project dynamic cost statistics in addition to on-site construction organization and acceptance. , equipment procurement plans, production arrangements, etc., including all internal affairs matters when the heads of the three areas are on business trips, which require communication and coordination with all departments of the company.

In a huge coordination work, if you don’t respect others or don’t get respect from others, when a job requires coordination with a certain department, others may not actively cooperate or pay attention. For example: In the company, my department has the most communication with the purchasing department and the technical support department. Regardless of department managers, there are many areas for communication and coordination between employees. We go to the technical support department to ask technical questions, confirm equipment parameters, and provide technical support. The department comes to us to inquire about costs, equipment models, etc., and we approach the purchasing department to inquire about the arrival of equipment. The procurement department encounters difficulties due to procurement contract review, procurement process, etc., which require our department to coordinate.

Personally, I feel that I work better with Wu Zhe and Chen Yanzhi. Sometimes they quarrel, and after the quarrel, we still have to do things. After a few minutes, we are still friends and colleagues, so we can do whatever we want. No matter what, don't hold grudges. Sometimes you really can't be too serious when coordinating. A joke, a joke, or a tap on the other person's shoulder may be a good start for your coordination this time, and your work will become easier.

In addition, respect for superiors is first expressed in "obedience". If you don't even "obey", how can you talk about cooperation and communication? Respect peers, do not pass the buck to each other, and do not undermine each other. Respect subordinates and recognize their achievements.

2. Understand

There will be many work partners in a person's life. Each partner has a different personality and approach to work. It is impossible to make everyone adapt to your style. So you must get to know your work partners. When you meet a work partner who has a completely different style from yours, you must slowly accept him or her and tolerate it as long as you can, because everyone is brought together because of work, which is also a kind of fate.

To give a personal example: When Vice President Li Qingping first came to the company, he was in charge of my work and asked very careful questions when signing the report. At that time, he felt that he was not very trusted. I personally am more careful in my work. In my previous work, the leader in charge never cared about me, but now I suddenly feel uncomfortable with it.

Mr. Li works more seriously than me. Later I learned that Mr. Li asked more carefully because his previous work did not involve his current field, and he wanted to learn while asking. It is also the continuous running-in and understanding between the two of them. Now, the tacit understanding with Mr. Li is very good. When something happens, when we talk about something on the phone, we can understand each other's meaning halfway.

3. Giving

Superiors most hope that subordinates can successfully complete the tasks assigned by them; peers most hope to establish a cooperative, close and friendly atmosphere with each other; and subordinates most hope What I hope to gain is the "trust" of my superiors and timely rewards after achieving results.

Therefore, each manager must understand the responsibilities and processes of their respective departments, and also let employees understand the responsibilities of their positions. Since the company appoints you as the head of the department, it is for you to do the work of the department. Okay, lead the team well, like a village leader, treat employees as your brothers and sisters, and let everyone work in a pleasant environment. Some employees, when new job opportunities are offered, may have higher salaries than their current ones, but they will not choose to leave because they want to follow his leadership and are reluctant to part with this environment and atmosphere. This leaves a valuable legacy for the company. of talents. The turnover of employees in certain departments of the company is relatively large, but the employees in the planning management department and quality management department have always been relatively stable.

Li Qin from our department is an old employee of the company. She was originally engaged in tender document preparation and her department was the marketing office.

Later she joined the planning and management department. In 2011, because she had a baby and she went home to wait for the birth, other staff took over the work during the period. Basically, one person in our department had one post. It was impossible to let the person who took over her job change just because she was coming back to work. At that time, Li Qin said a few words to me She was very moved and said: I am an old employee and I will follow the arrangements of the company and Director Dong. I can also hold other positions in other departments. It would be better if I could continue to work in the hands of Director Dong.

4. Mentality

It is impossible for anyone to open up new situations alone. He must obtain as much support, help and cooperation from superiors, peers and subordinates as possible.

In daily work, we must put an end to this mentality: I have made a great contribution to the company! I contribute the most! Why am I the only one doing things in the company! In fact, your achievements at work are really important. It's not something you can accomplish alone. It's the result of the joint efforts of many people in many departments. So for your achievements, you have many people to thank, even the company's cleaning lady.

In addition, please remember one thing: since you choose to work here, you are accepting your treatment and the nature of your work. Please do your job well and lead the team well. Your position is important to the company. It is certainly important, but if you don't work well, you are not important to the company.

Summary: At work, everyone has different responsibilities, different environments, different handling methods, different personalities, and different moods on that day. So don't ask others to accommodate you, don't ask others to be like you, lower your mentality, you will suffer a little loss today to help me, and tomorrow I will suffer a little loss to help you, face everything and every day with a smile. ;