What are the classic cases of doctor-patient communication?

When I was a deputy district chief of public security, I was in charge of disputes between doctors and patients and often dealt with hospitals. Deans who have come into contact with them are generally more literary or ugly. One of the deans is a brain specialist and looks very handsome. When I come into contact with him, I generally think he is eloquent. But once when dealing with a doctor-patient dispute, the family members had to talk to him and asked them to send five representatives to talk to the dean. The result was pointed at the nose and scolded, just like sulking with his head down. Finally, as soon as I struck the table and said I didn't want to talk about it anymore, I got off. Afterwards, he said he was angry. I said that negotiation is not for you to listen to their swearing, but a platform for dialogue. The other side has no brains and unreasonable demands. What you pointed out on the spot is that there are only five people in the other side, so it is impossible to form a siege, and we can't attack you from the side. You didn't say a word, but you seemed guilty. This time, I realized that to be an excellent negotiator, you don't have to have a high degree and a strong business. After that, the hospital negotiated to let the medical section chief go. This section chief is actually the chief physician, but his style is like a ruffian. He is short, but his style is tough. In the process of negotiation, the Chinese medicine hospital was not at fault and the other party was unreasonable, so he put on a loving posture. Once, a family member got into a fight with him and said, if there is no police, I will hit you today. He stood up and patted his bald forehead and said, come on, hit here. I hid. Not a person. The other party was intimidated by him and dared not be so arrogant. I was also shocked by him, afraid that the other party would say, I have never seen anyone make such a request. Gave him a good beating.

In fact, negotiation is really a technology or even an art. People who can negotiate will grasp the overall situation and will not be led by the other side.

But the most important thing in negotiations is confidence, so weak countries have no diplomacy.