Express customer service handling problems

Express customer service issues are as follows:

1, the courier is damaged: Dear, please rest assured that we will give you a satisfactory answer, but please also cooperate with us: (1) Send us photos of the damaged goods; (2) If the defect is unacceptable to you, you can choose to return it or exchange it according to your photos. Please accept our deep apologies for the trouble this matter has caused you!

2. Shortage of express mail: Sorry for the trouble, dear. A moment, please. I'll check it for you in the warehouse. I'm really sorry, it's really our negligence. Tell you what, shall we reissue it for you the next time you buy a baby, or shall we reissue it for you now?

3. The contents of the express mail don't match: Dear, I'm very sorry. Maybe the warehouse didn't check it carefully when it was delivered, which caused you trouble. Would you like to send the child back and we'll send it to you? We will bear all the freight you send back.

Taboo of express delivery service

I won't: there is no "I won't" in the language of customer service. The correct answer is "What we can do for you is ..."

② I can't: There is no "I can't" in the language of customer service. The correct answer is "Let's see what I can do for you ..."

③ I don't know: there is no "I don't know" in the language of customer service. The correct answer is "I'll answer you after asking for instructions ..."

④ I am not responsible: there is no "I am not responsible" in the language of customer service, and the correct answer is "I am willing to do it for you ..."