900 phrases to use when chatting with customers for the first time

Words to use when chatting with customers for the first time:

1. Don’t give a closed-loop answer and throw the conversation back

According to Tianshu.com’s survey of sales personnel in 26 industries across the country According to the survey, when most salespeople ask questions, they will choose the part they are better at and throw the questions to him. The other person is very happy and relaxed. Just add a few in the middle, "Really?" "Huh?" "What happened next?" This topic will probably last a long time.

It doesn’t matter if you don’t understand. There is nothing more satisfying than telling someone who doesn’t understand but shows great interest about something they are good at.

2. "I'm sorry, I'm more direct" is the weakest explanation.

Don't ever expect to use "I'm sorry, I'm more direct" after saying something direct. Can reduce damage to a minimum. People only remember their own hurt. So if you plan to say harsh words to alert the other party, using a pause will be more effective than this remedy. Don't be afraid of breaking your heart if you want to say it. If it feels serious, don't say it.

It is impossible to act obediently when you get an advantage, or to expect the other party to forgive you immediately after saying harsh words.

3. Everyone likes to be praised, but try not to exceed three sentences.

Praising too much will either look fake or seem unreasonable. Praise should come from the heart, but pay attention to technique. Sometimes "You look particularly good today" is more practical than "You look beautiful in this dress" because you might not remember whether she wore the same dress yesterday. For girls, direct and excessive compliments will gain favor for a while, but will leave the impression of being glib later.

4. If you don’t want to answer, asking questions is the best answer

There will always be some people who are careless or even have slow reflex arcs to ask questions that are embarrassing or inconvenient to answer. At this time, you can directly ask him the original topic. Trying to divert your attention is also a reminder to the other party.

If the other party just wants to ask the question, then there is no need to save face if they don’t want to answer.

5. The "shallow conversation material" for chatting comes from daily fragmentary reading

This is particularly suitable for that kind of colleague relationship, where we have dinner together at noon and meet in the tea room in the afternoon. Occasionally make small talk to pass the awkwardness. Instead of talking about colleagues’ scandals and boss gossip, it is better to spend ten minutes a day browsing the daily news and gossip, which will become the most basic conversation topics.

6. Cultivate one or two small hobbies and make them part of your topic

Eight hours belong to work, and the other eight hours belong to yourself. How to enrich yourself is whether you can have a good chat. the beginning of. Reading, music, these things sometimes attract crowds, and not everyone can appreciate and resonate with them. Making models and collecting specimens is particularly unpopular and niche, and it is estimated that only people with similar interests can share it. A survey report on sales elites across the country by Tianmao.com shows that most people are involved in topics such as food and movies and can express their own opinions.

Try to choose one or two more popular things to do, and you will easily get more feedback from the crowd. If you want to become a person who speaks well, please start by enriching your own life.

7. At the end of the topic, throw the topic to the next person

When your speech is too long, please try to throw the topic to the next person at the end of the topic.

It is inevitable that you will encounter a topic that you are better at or know more about. There is nothing wrong with being the center of the topic. However, if you are a more introverted and shy person at heart, you will always feel that the topic I just finished talking and I don’t know how to end it. Then try to end the topic by passing it on to someone else.

For example, someone mentioned a certain celebrity at lunch, and happened to see a recent gossip about him. After talking about it happily, but he didn’t like that the topic ended here, why not add a sentence at the end, but how did you start to like it? his? Or maybe, didn't he appear in some TV series recently? What do you think?

8. If used correctly, it is "humor", but if used incorrectly, it is better than "silence"

Humor is innate, it cannot be performed by knowing a joke or a joke. . If you are still a novice, first find someone in the circle who you find humorous, then memorize his jokes and memes, and practice using them at another party. If there is a response, it will be great. If there is no response, it will be great. Just give it a try, there's nothing wrong with it.

Don't memorize things by rote. It will be a trivial matter to hurt your self-esteem, but it will be more troublesome to leave a shadow.