Personal work plan of the front desk supervisor

Time flies, and in a blink of an eye, our work will usher in new progress. It's time to make plans for the next study. How to draw up a plan specifically? The following is my personal work plan for the front desk supervisor Welcome everyone to refer to it, I hope it will help you.

The personal work plan of the front desk supervisor is coming to an end at 1 20xx, and all departments of the company are already preparing the year-end summary. As a member of the administrative front desk of our company, I naturally want to make a summary. Of course, after summing up, you have to have a new year's work plan, so that you can get better grades in the next work and not be busy for half a day without knowing what you want to do.

During this year, my work progressed smoothly. Although there is no great progress, all aspects are satisfactory. Thanks to the help of leaders and colleagues, otherwise the work could not be smooth. Therefore, in the new year, I can't live up to everyone's expectations of me. I will keep a good study attitude in the new year and strive to improve my personal ability. To this end, I am going to spend time learning more business-related knowledge in 20xx years. In today's society, the requirements for various posts are getting higher and higher. Take my executive front desk as an example. I not only have to deal with big and small issues in the company, but also count all kinds of materials and data. With the passage of time, I feel that my knowledge can no longer meet the needs of all kinds of work in the company. In order to avoid being eliminated, it is absolutely necessary to improve myself.

In order to finish my work better, I decided to learn more from my predecessors in the company, and I will also communicate with other departments in the company, which is beneficial to my work. The work at the front desk is complicated, and many things in the company need me to do a little. These things will actually make my heart feel boring for a long time, so I have to pay attention to adjusting my mentality. I think it is necessary to communicate effectively with colleagues and relax after work. Besides, I should pay more attention to the quality of my personal image. After all, I am the front desk, and I have to deal with people inside and outside the company frequently. If I behave unprofessionally, I will definitely be laughed at. If I embarrass the company, I will become a sinner. Therefore, it is also my top priority to learn more and exchange relevant knowledge.

In the new year, I will continue to follow the pace of the company and strive to improve my knowledge and work efficiency. At the same time, I will listen carefully to the opinions of my predecessors, gradually get rid of my bad habits and make myself a qualified front desk worker. I believe that with everyone's help, I will get better and better results in my work.

The work plan of two people in charge of the front desk has completed the tasks assigned by the company in the past year with the support of the company's superior leaders and party branches and the cooperation of various departments and workshops. In order to better accomplish the company's 20xx-year task, the following work plan is formulated:

1, strengthen their own learning, and constantly improve their business ability and management level in study and practice.

2, the implementation of rules and regulations, strict safety management "safety comes from long-term vigilance, accidents come from instant paralysis" safety prevention is given priority to, safety in production is often unremitting work, irregular inspection of workshop safety hazards, found that the problem is solved in time. It is necessary to hold regular safety production training and safety fire drills, so that employees have a strong awareness of safety production, educate and guide employees to abide by operating procedures and not operate illegally. Focus on safety work, grasp, grasp and do well.

3, improve the equipment operation and automation equipment renovation workshop equipment maintenance responsibility to people, make maintenance records, urge employees to maintain each equipment, improve equipment operation rate. The process of the workshop is put into production, and the automation equipment improves product quality, ensures productivity and production efficiency.

4. Save potential, reduce costs and increase efficiency. Due to fierce market competition, rising raw material prices and rising workers' wages, production departments should strengthen internal management and reduce production costs; Second, do a good job in the implementation of the work of managers above the team leader, and strive to raise the level and skills of each manager to a new level; Third, improve the first inspection qualification rate of products, attach great importance to product quality, actively cooperate with the engineering department and the quality department, strictly rectify the production process and quality, and instill the concept of quality into all employees through training and regular meetings. From the production of parts to assembly, every step requires strict operation, and the quality of products depends on production. Only by improving production skills can we not accept, manufacture or pass unqualified products and reduce the waste of unqualified products.

5. With the increase of new products and old products, the production capacity of injection molding workshop can not meet the assembly workshop, so it is a waste to buy injection molding machines in injection molding workshop and produce them on injection molding machines. Solve the problem that more and more large molds can't arrange production, increase the pressure of automatic manipulator and solve the problem of insufficient personnel. In view of the site problem of injection molding workshop at present, all injection molding machines are re-planned according to brands and models in the off-season, so as to narrow the distance between injection molding machines and solve the problems of insufficient site, site management and aesthetics after adding injection molding machines.

6. Recruit some skilled debugging personnel to the injection workshop as much as possible to improve the stability of product quality.

7. In view of the fact that most stamping parts are still single-punch dies, the productivity is low. Next year, try to change the single-punch dies into limit punch dies, add a medium-speed punch or a high-speed punch, and change some high-yield dies into punches or high-speed dies, so as to improve the productivity and improve the stability of product quality.

Personal Work Plan of Front Desk Supervisor 3 Because the professional knowledge of front desk receptionists and technicians is not professional and extensive, and the service details are lacking, when contacting with customers, they sometimes cannot provide the services that customers need, and even make customers feel distrust. Therefore, we need to continue to strengthen the professional knowledge training for the receptionist and machine maintenance personnel, improve their professional ability and strengthen their technical level; In the process of service, service personnel should put themselves in the customer's shoes, provide practical services for customers, and make constructive suggestions to customers, so that our services can make customers more satisfied.

First, summarize the work in the first half of the year

In the past, we made mistakes in some avoidable work details because the standard procedures of the front desk and workshop were not in place and the staff were not very attentive to the work. Therefore, in the second half of the year, we need to strengthen the sense of responsibility of managers and employees, let employees know the current enterprise situation and future planning, as well as the market and future trends, and let them realize that their stable work is directly linked to the enterprise development of the income company, so as to make employees become passive and active. Judging from the current service industry, service is the most important thing for the company to develop steadily for a long time. The front desk reception is the external window of Buick's after-sales service. The receptionist's every move represents the image of Buick's after-sales department, so we will establish a good image for Buick's after-sales department and even the enterprise, which will be recognized by customers, so that our enterprise can continue to grow and develop.

From the marketing strategy, Buick's after-sales department has some shortcomings in maintaining loyal customers in the first half of the year, and there is a certain loss when increasing customers. Therefore, in the second half of the year, we must cultivate and maintain a group of long-term and stable old customers who cooperate with us and develop new loyal customers. We will give these customers real care from our daily work. Of course, care is based on mutual benefit. Only in this way can we spend the good times and the bad times in the market, and let these customers follow us all the time and truly "care about you more than you".

Rationalize the price. The price level is also one of the important factors that affect customers' entering the factory. Provide customers with better service and reasonable price, always make a reasonable maintenance plan from the customer's point of view, save money for customers, and then exceed customer expectations.

In the current market environment, all enterprises are in a state of meager profit or loss, which requires every manager and employee of our enterprise to reduce expenditure and save every penny for the enterprise. As a Buick after-sales, you should save on hospitality and daily necessities.

1, do a good job in internal personnel management, and achieve strict system and clear division of labor in management.

2. On the basis of the existing regular meeting, further deepen the content of the regular meeting, enhance the depth and breadth of discussion, and build the service quality seminar into an exchange platform for all service personnel to learn from each other, share service experience and stimulate their thoughts.

3. On the basis of the existing service level, innovate and upgrade the service, focus on service details and humanized service, improve the entry qualification of service personnel, improve the salary assessment and treatment standards of waiters, strengthen daily service, establish quality service windows, create service highlights, and innovate service brands on the basis of brands.

4, material management responsibility to people, rules-based, well-documented, someone to implement, someone to supervise.

5. Strengthen the maintenance of member customers.

6, strict management system, employment training system, clear job assessment grade division, enhance the competitiveness of employees, improve personal quality and work efficiency.

7. Enhance employees' welfare awareness, strengthen cost control and save expenses. Cultivate employees to form a good habit of saving electricity and water, stop waste in time when it is found and strictly implement the relevant punishment system.

8. Strengthen coordination among departments.

9. Pay attention to food safety and hygiene, and do a good job in various safety management.

Second, the second half of the work plan

I think the work of the hotel front office supervisor is mainly divided into the following points:

(1) Assist the manager to do a good job in the overall operation of the front office, arrange employees reasonably, and arrange accommodation for store employees;

(2) Be able to do the regular meeting three times a day on time, and put forward the shortcomings of the day's work in the regular meeting, take corresponding countermeasures in time, and summarize the work of the day and make records;

(3) Make in-store worksheets. Let the front office staff work according to the worksheet of the day and mark the important things in the worksheet. The purpose of making the in-store worksheet is to better understand the tasks of the day and also to reflect the transparency and progress of the work;

(4) Grasp the daily passenger flow and turnover, make statistics on the weekly and monthly passenger flow, make corresponding marketing plans, and compare the weekly and monthly turnover at the same time, find out the shortcomings, make a summary and make corresponding countermeasures;

5] Do a good job in the "three ones" of fire safety in this department, and make a daily inspection, a weekly training and a monthly drill, and make corresponding records;

(6) supervise the escort service. Implement service procedures to meet the reasonable requirements of guests;

Participate in the reception work in the front office once, record the problems found in the work, and make corresponding improvement plans at the same time; A training plan is being made. Carry out a series of training for employees correctly, further strengthen the problems found in the work and avoid appearing in the future work. Assist employees to establish correct values and hotel ethics;

(9) Work closely with the cashier at the front desk to record the daily turnover. Grasp the collection of petty cash on the same day, arrange the change reasonably, and ensure the cashier to settle the account normally;

Personal Work Plan of Front Desk Supervisor 4 Before I officially start work, I also want to make a plan for my future work and have a certain determination on the direction and goal of my future work. At the same time, I hope that I can work harder in the new stage and live up to the expectations of the company and leaders, and live up to their long-term careful cultivation and care. I will try my best to do what I should do in my post and complete my work dutifully.

As the supervisor of cleaning company, my job is to maintain the normal operation of the company and solve various problems faced by the company. At the same time, I hope I can improve myself better. My daily job is to arrange everyone's work post and work area and assign their work tasks. Although my job looks easy, I don't know the hardships until I start working. As a supervisor, the most important thing is to arrange the tasks of the company reasonably and keep yourself absolutely fair. Selfishness is the most taboo in my work, so I should be more cautious and serious about everything in my work. I should set an example to ensure that my work can go smoothly and the company can run smoothly.

I clearly know that being a supervisor at this time today has heavy responsibilities and burdens. The company and all the leaders of the company have high hopes and trust me. Because of this, I can't let them down. I need to work harder and harder to complete my work successfully and lead all my colleagues in the company to create a bright future for us and the company. I also want to believe in myself, knowing that since the company has given me such an important burden, I believe in my ability, so in my future work, I also hope that I can complete what I can, adjust my heartbeat, do my best, put my mind and energy into my work, and believe that I can do it.

No matter what my specific work content is in the future, I will try my best to finish it, and I will work hard at a better and higher level to become a better cleaner. I will also manage the members of our company well, keep my initial heart, stick to my own principles and bottom line, be strict enough in the workplace, and be a better manager, not only strict enough for employees, but also strict enough for myself. Let them convince me enough to finish my work better and get better grades. I also firmly believe that with my own efforts and the concerted efforts of all members of our xx company, Qi Xin, the future will definitely belong to us.

Personal work plan of the front desk supervisor. Every member of the lobby is the image window of the hotel. Not only must the overall image stand the test, but also the business knowledge and service skills reflect the management level of a hotel. If you want to keep business knowledge and service skills on the same basis, you must do a good job in training. If the training work can't keep up, it will easily lead to employees' low enthusiasm and lax business level. So your own plan needs to be trained every week according to the progress and application of employees' business acceptance. Training methods mainly include. At the same time, submit the training summary of last month and the training plan of this month to the general office and the human resources department for supervision before the 5th of each month.

First, strengthen employees' sales awareness and skills, and improve occupancy rate.

After 19 years of ups and downs, the hotel's hardware facilities have become obsolete with the passage of time. Facing the hotel market in Jiangmen, the competition is fierce, which can be said to be a long way to go. Due to the outdated hardware facilities in the hotel, engineering problems often affect the normal service to guests. For high-grade guests, with the appearance of newly renovated luxury hotels, some will be lost. As a member of the hotel, I know that the guest room is one of the important revenue-generating departments of the hotel, and it is also a profit-making department, so every member of the hotel has the responsibility and obligation to do a good job in sales. In order to do a good job in sales, we plan to train the receptionist in the ways and practical skills of housing sales, and at the same time instill instructions from hotel leaders, emphasizing that employees should try their best to retain guests as long as they are at the reception desk, strive for the occupancy rate of the hotel as much as possible, and improve the economic benefits of the hotel.

Two, strengthen the management of all kinds of statements and customs declaration data.

This year is the Olympic year, and people from all over the world will come to China because of xxx. Facing the sudden "attack" of people from all corners of the country, as the reception department of the hotel industry, in order to ensure the normal work of the hotel, we will strictly require the front desk reception desk to do a good job of registration and uploading. The front desk will register each guest according to the regulations of the Public Security Bureau and input the information into the computer. Report the guest's information to the local public security bureau in time through the hotel uploading system, and earnestly implement the notice issued by the public security bureau. At the same time, a special person will be appointed to report the guest information and related data.

Third, respond to the slogan of "saving energy and reducing consumption" advocated by hotel leaders.

Saving energy and reducing consumption is the slogan that many hotels have been calling for. This department will also respond to the call of hotel leaders, and strictly require each employee to make good use of every piece of paper and pen, trade in the old for the new, and collect the waste paper and cut it into volumes for emergency use in front-line posts. At the same time, the lighting in the lobby, air conditioning switch control, office electricity consumption and computer electricity consumption in the front desk department are reasonably adjusted and planned.

Fourth, keep the habit of communicating with employees to increase mutual understanding and facilitate the development and implementation of the work.

It is planned to have a heart-to-heart talk with employees in all positions of the department every month, mainly focusing on work and life, so that employees can find the object of heart-to-heart talk in their own departments, and solve their own problems as their own problems according to the reasonable requirements put forward by employees, so as to do their best. If it can't be solved, report it to the hotel leader. Let employees truly feel that they are respected and valued in departments and hotels.

Five, do a good job of quality inspection within the department.

It is planned to conduct a quality inspection on the employees of this department once a month, mainly to check the gfd, manners, post operation skills and adaptability of employees in each position. The quality inspector consists of the assistant manager of the department lobby, the department foreman and the manager. If there is a problem with the quality inspection, it will be rectified within a certain period of time. If the rectification is not completed within the specified period of time, the individual will be fined.

Personal work plan of the front desk supervisor. Arrange things at the front desk when going to work, check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When the number of drinking buckets is not enough, call for water supply in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to the integrity of the copied data to avoid the omission of the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no odor and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for Mr. Li, pay attention to whether the other party is really looking for Mr. Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find out the telephone numbers of leaders such as Assistant Li and Manager Yu. The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.

The front desk is responsible for the personal work plan 7 service process, improving the existing brand level, creating new brand projects, creating service highlights and establishing a good catering brand image.

1. Optimize the wedding service process and improve the service quality again.

The overall planning scheme of the 20xx May wedding reception will be optimized to further enhance and highlight the style of the host, add more popular elements (adjust the background music) to the wedding reception, package and enhance the festive atmosphere, highlight the wedding highlights, deepen the audience's impression of the wedding, win more potential customers, and polish the golden signboard of wedding reception service.

2. Improve the quality of seminars and establish a good communication platform.

On the basis of the existing service quality seminar, further deepen the content of the seminar, expand the number of participants (bar and catering department heads), enhance the depth and breadth of the seminar, build the service quality seminar into an exchange platform for middle managers to learn from each other, share management experience and stimulate ideological sparks, and build the quality seminar into a management brand project of the catering department.

3. Establish a monthly quality inspection mechanism and publish the monthly quality status of each department.

In May, 20xx will comprehensively supervise and inspect the hygiene, engineering conditions, equipment and facilities maintenance, safety management, service quality, employee etiquette and courtesy, food delivery service and labeling specifications of all departments in the catering department according to xxx quality inspection standards, announce the inspection results regularly every month, and impose corresponding penalties on unqualified departments and posts, so as to form a good operation mechanism of "quality inspection every day, quality effect monthly evaluation" and push the quality management work to a new level.

4. Take the VIP room as a platform to create service highlights and set up quality service windows.

On the basis of the existing service level, we should innovate and upgrade the VIP room service, focus on service details and humanized service, adjust the structure of VIP room service personnel, improve the entry qualification of VIP room service personnel and the salary of waiters, make VIP room reception service become the service mode of catering department, set up a quality service window of catering department, create service highlights, and create a new service brand on the basis of banquet service brand.

5. Assist the catering manager to improve product quality.

Products are the core of catering management. In May of 20xx, assist the food and beverage manager to collect customers' opinions, supervise product quality and promote product quality improvement.

6. Adjust the training direction and build a learning team.

20xx will adjust the training direction in May, reduce the training density, pay attention to the training effect, provide industry-related learning information, guide employees to learn professional knowledge, encourage employees to actively participate in the assessment of catering service skills, the professional qualification certification of bartenders and the learning of catering professional knowledge, set off a wave of learning professional knowledge in the catering department, reward employees who have obtained various industry qualification certificates recognized by the state, cultivate knowledge-based management talents, make a good reserve of excellent management talents for hotel upgrading, and build the catering department into a.

7. Optimize training courses and improve management level.

The main course design idea of departmental training in May of 20xx is to adjust and optimize some courses in May of 20xx to make the courses more targeted and effective.

8. Cooperate with the Human Resources Department to cultivate employees' corporate identity and improve their professional ethics.

Actively cooperate with the training work of human resources department, carry forward corporate culture, cultivate employees' sense of identity with the enterprise, improve professional ethics and enhance cohesion. The smooth development of the work of May 20xx depends on the careful guidance and care of the leaders, the help of the human resources department and the administrative department, and the strong support of all departments of the food and beverage department. I hope to get more guidance and correction from the leaders in the coming year, and I also hope to get more friendly and positive cooperation and support from my colleagues in my work. The new year is a new starting point. I hope that the catering management will be pushed to a new level in the coming year, making the management more perfect, reasonable and scientific. Summing up the past and looking forward to the future, at the beginning of the new calendar, I will continue to develop my advantages, correct my shortcomings, further improve my management level, and strive to build a learning and excellent catering service team!

The personal work plan 8 (1) of the front desk supervisor assists the manager in the overall operation of the front desk, makes reasonable arrangements for employees and arranges accommodation for employees in the store;

(2) Be able to do the regular meeting three times a day on time, and put forward the shortcomings of the day's work in the regular meeting, take corresponding countermeasures in time, and summarize the work of the day and make records;

⑶ Prepare the hotel worksheet. Let the front office staff work according to the worksheet of the day and mark the important things in the worksheet. The purpose of making hotel worksheets is to better understand the work tasks of the day, and also to reflect the transparency and progress of the work;

(4) Grasp the daily passenger flow and turnover, make statistics on the weekly and monthly passenger flow, make corresponding marketing plans, and compare the weekly and monthly turnover at the same time, find out the shortcomings, make a summary and make corresponding countermeasures;

5] Do a good job in the "three ones" of fire safety in this department, and make a daily inspection, a weekly employee training and a monthly drill, and make corresponding records;

(6) supervise the escort service. Implement service procedures to meet the reasonable requirements of guests;

Participate in the reception work in the front office once, record the problems found in the work, and make corresponding improvement plans at the same time;

Staff training plan. Correctly conduct a series of employee training for employees, further strengthen the problems found in the work and avoid appearing in the future work. Assist employees to establish correct values and hotel ethics;

(9) Work closely with the cashier at the front desk to record the daily turnover. Grasp the collection of petty cash on the same day, arrange the change reasonably, and ensure the cashier to settle the account normally;

⑽ Handling of guest complaints. There are three types of complaints: face-to-face complaints, telephone complaints and written complaints. Hotels mainly complain face to face. No matter what kind of complaints, we must stand in the position of the guests, first of all, we must gain goodwill and trust. If we can solve the demands made by the guests face to face, we must solve them immediately. If it can't be solved, we should inform the superior leader at the first time, make corresponding solutions with the leader, and solve the problem for the guests at the first time. If a designated person complains, he should first understand the situation with the parties concerned. If the problem can be solved within your own authority, solve it yourself. If it is beyond your' working ability', you should immediately ask your superior leader for instructions, truthfully reflect the situation, discuss the solution with the leader, and put forward your own ideas, solve it for the guests at the first time, and inform the designated complainant of the handling opinions, and then apologize to the guests. Don't let the guests take away their dissatisfaction. This kind of customer complaint must be handled in a win-win situation for both the interests of the company and the guests.