Can you solve the problem by just calling 3 15 to complain?

No, if the consumer complaints accepted by the administrative department for industry and commerce belong to civil disputes, the mediation system shall be implemented. If one party refuses to mediate, the industrial and commercial department will terminate the mediation. Consumers can solve it through other legal channels.

Operators who violate the law shall be dealt with in accordance with the provisions of the administrative punishment procedure of the administrative department for industry and commerce.

Extended data:

Article 24 of the Measures for Handling Consumer Complaints by the Administrative Department for Industry and Commerce shall terminate mediation under any of the following circumstances:

(1) The consumer withdraws the complaint;

(two) the parties refused to mediate or did not participate in mediation without justifiable reasons;

(three) consumers apply for arbitration or bring a lawsuit on the same dispute in the process of mediation;

(4) Both parties reach a settlement by themselves;

(five) other should be terminated.

Article 33 When handling consumer complaints, the administrative department for industry and commerce finds that business operators have committed illegal acts, or if consumers report illegal acts of business operators, they shall handle them separately in accordance with the provisions of the administrative punishment procedures of the administrative department for industry and commerce.